Stamped Product Reviews & UGC
Build trust, drive acquisition & sales with customer reviews
Rating
4.8
feedback
6,418
chart
#1,018
All reviews
Rating Breakdown
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Oct. 27, 2023
Extremely difficult to install on shopify 2.0 theme. Blocks are not behaving correctly. Still needs coding. Issues ongoing for 3 weeks and still not resolved. Customer support answers some questions and ignores others. This app delayed our new 2.0 theme launch and is still not behaving correctly. Emails take a 2+ days to get a response. Once everything is fixed we will advise here. Dev is free to respond as of now we are still waiting for email response to all questions, thank you. UPADTE 28 Oct 2023 - Its been over a year and still ongoing issues. Today we accidentally discovered "Write a review" has disappeared on all 1000+ product pages. We havent changed anything on theme side. Really, really fed up with this app and ongoing bugs.
Hi Print and Proper team, Thanks for flagging your recent support experience here. We know the recent increase in wait times have been challenging for our merchants and we do apologize for that. We're expanding our team to regain the swift solution times our merchants have come to expect, and appreciate your patience in the meantime. I see Elvis has your ticket moving and has been able to assist you since your review? We'll be reaching out separately as well to make sure you have everything you need to recognize value with Stamped.
April 12, 2022
Not bad, but all the good features are only available on premium plans too bad I can't try the features I need before deciding to play hight price
Hey there Euyi team, We've had a few calls together now and I hope our offer to trial the premium plan has gone well for you? Please let us know if there is anything more we can do to change your experience with Stamped!
April 5, 2022
I've upgraded my licence and couldn't get any of the features set up because support won't reply to me. I am paying for nothing.
Hey there Jolivur team, I apologize for the recent experience in our support queue. We have a bit of an increased wait after a recent surge in request volume with all our new merchants. We're expanding our team to make sure we are still able to provide the timely responses you've come to expect from Stamped. In the meantime, I've responded to your support ticket and we should have a resolution for you today! We appreciate your understanding and continued patience
March 29, 2022
They used to offer a good service although the app works fine the support is non existent now, very disappointing when you are a long term customer and you can't even get support still waiting over 4 and half days for a response. Time to look for another app I think.
Hey there Sous Vide Chef team, I am terribly sorry for the experience with our support you've highlighted here. We've reached out to you on your open ticket with us to help sync those reviews on the recent SKU changes! To keep up with the high request volume we've been experiencing recently, and preserve the world class support you're used to at Stamped; we are expanding our team and working around the clock across the globe! We hope to be back to the gold standard our merchants have come to expect very soon. In the meantime, we apologize for the delay, and will do our best to be there for you and all our wonderful Stamped.io merchants.
March 22, 2022
Dumb. We are trying to transfer reviews - and you cant even upload their downloaded .csv file to their program. You have to take their downloaded template, and then manually transfer every line to their custom upload template. Literally the dumbest thing I've ever seen and is waisting my time. Switching programs now.
Hi Grip Clean tam, We are sorry to hear about your experience with the .csv file and transferring reviews between products. We have followed up with you separately on your support ticket to address your questions. Our review export functionality is actually designed for transferring reviews to another app or for backup purposes. If you share the old vs new Product ID we will happily map the reviews accordingly! You could also assign a review to another product using the below guide, this will need to be done be one at a time. https://support.stamped.io/article/1059-assign-reviews-to-another-product We hope to hear back from you and are standing by to assist!
Jan. 6, 2023
** UPDATE ** Would Not recommend. After removing the app access coding remains on my website. They can not remove it as it distort several product pages. I now have a distorted website and not ETA when the issue will be resolved. Major headache " After using Stamped IO for a year I had to update my review. The basic feature of collecting reviews work fine. Keep in mind you have to pay more & more to collect reviews. Maybe if you are just starting out this app is okay but in you are having more than 100 orders a month, would not recommend. I have reached out to Stamped multiple times for varies things, coding needs to be updated, paid $200+ for a plan for ads to reflect on google ads ( FYI this was never resolved and $200 went down the drain as I did not get access to the feature I was paying for ). You will always have to " leave a message " or talk to a bot. No matter the time of day. This effects your customer service experience as it if frustrating not being able to talk to a live person EVER in the chat. Takes about 24hrs to get a respond and most of the time they send you a link to a discussion board of them assisting another business that's kind of related to your question. Super frustrating because when you reply saying this does not help and you need them to update or remove their code & not send you to a discussion board to do it yourself it takes another 12 hrs for a reply and they still may not help. I found a better app to serve my business, received 8-10 reviews after installing the app which made me feel like emails were not being sent out properly. I followed the steps to remove Stamped IO but the reviews was still reflecting on my website causing a glitch. I contacted Stamped IO, no response. Contacted Shopify for assistance and Shopify contacted the developer to remove the coding, no response. Had to send multiple request to help, my website was down for 24 hrs due to the coding issue. When a rep reached out I provided access to my store to resolve the issue, they never logged in. Another rep reached out and sent me to a blog post to do it myself. Didn't work. Sent more messages & then notice the website was fixed but no one ever responded to my messages or advised they fixed the issue. This process with canceling my plan confirmed I made the right decision as the customer support is the worse. FYI - I have tried all tier plans and never noticed a difference in service or operations.
March 12, 2022
Used this app for over a year and kept trying to justify the cost but couldn't. When I ran into issues the tech support took sooooooooooooo long (over a month) and still never resolved the issue so I finally canceled my subscriptions and deleted the app! BEST decision ever
Hi there, I understand you had issues setting up our Loyalty & Rewards app and we regret the inconvenience caused. There must have been some misunderstanding. As discussed, kindly reinstall our app and we will do our best to set this up for you :)
March 6, 2022
you need to may minimum $249 per month for getting your reviews submitted to Google. What is the point of reviews if you can't show them in Google?
Hi, As discussed, we do offer Google Product Rating on our Business Plan at $119 and Product Rich Snippets to display review ratings in Google organic search results on Free plan. Please do let us know if you require any further assistance on this matter and we will be happy to help :)
Feb. 21, 2022
Easy to install and nightmare to have quality support! I installed all apps and I found one here in Shopify app that charge just USD15 and they have live support to full customization and bug fix in real time. The difference between a USD15 to a USD200 app: Both to all the same things but one have branding and the other does not care with branding just with results delivered, make your bet, do your choice. I'm more than one month asking for help but always come a Junior Support to say that I'm doing everything wrong and never fix it bugs, also, they charged me wrong USD400 in almost 1 month and no refund. I open an Abuse Case in Shopify Support.
Hello Visto.bio, Thank you for review and feedback! We're sorry that we couldn't respond to you in a timely fashion due to the changes we have been implementing recently. We have sent you an email and hope that you will allow us to help you with the issues you are facing with the app. Should you have any further queries, please do not hesitate to reply back to us at [email protected].
Feb. 14, 2022
Horrible support. Even if you are paying $119 for the app, the support takes 48 hours to respond. Oh and also, the reviews only show up on your product page, not on the collection pages. Please don't fall for the scam, there are 10x cheaper alternatives with better support and a bug-free environment. What a joke.
Hello Forest Kids Norway, Thank you for your review and feedback. We apologize for the difficulties you have faced with our support team. The inquiry was sent over the weekend and we have since replied to your emails well within 48 hours. The star rating badge is available for the collection pages as well, and this will usually involve a manual code installation which is explained in our installation guide for Shopify themes: https://help.stamped.io/article/716-installing-the-app-main-widget-and-script-on-shopify-2-0-themes Our support has reached out to you regarding this inquiry, and we will be available to assist you with the setup :)
Feb. 2, 2022
I'm paying $300/month for their service and they don't offer any phone or video call support. Very frustrating especially considering other review platforms I have used in the past have much more comprehensive support than email.
Hello Sparx, We apologize for any inconvenience & frustration you are facing. We have already dropped an email requesting a convenient time slot to provide phone support in order to set things right for you. Looking forward to your reply :)
Feb. 1, 2022
This app is a train wreck. Their database constantly gets buggy and doesn't display our reviews correctly. Customer service seems overwhelmed and support takes weeks to resolve simple issues. I pay over $1,000 per month and am regretting it.
Hello KITSCH, Thank you for your review and feedback. We apologize for the issues you are facing with the dashboard interface. Our engineers are currently working on resolving the concerns, and we will get back to you once they have been resolved accordingly.
Feb. 1, 2022
Very bad app. Half of the time it does not work. Support chats with you after like 24 hours. Just install something else
Hello Goldyzone.de, Thank you for your review and feedback. We are sorry to hear about your experience with Stamped.io. Our support team is available 24/7 via email and will be able to assist with any difficulties you are facing with the setup :)
Sept. 22, 2023
I can no longer recommend this app to anyone. Extremely buggy interface, nothing loads as intended. Our customers complain all the time they can't do this and that - after years of using this app it's time to ditch it and move on. Their backend must be horrendous and we pay premium prices to get a garbage system.
Dec. 28, 2021
Removed the app after 1 hour...... You need to be an engineer to use this app. I could not understand a single thing I have to do and there are no instructions, no help, no tutorial. I am sorry for the developer that spent a lot of time to add many tools and options in the app but there is wayyy too much stuff and it makes the app impossible to understand and use it.
Hello Azzaluna, Thank you for your review and feedback. We are sorry to hear about your initial experience with Stamped.io's dashboard. Our app does come with a comprehensive onboarding guide when the app is first installed, as well as a robust help center with complete information on each of the available features: https://help.stamped.io Should you require any further assistance, our support team is available 24/7 via email at [email protected] :)
Dec. 10, 2021
It's impossible to get support after just over 4 weeks of following up every other days... We have migrated from Magento 2 on Stamped.io to Shopify Plus and all our points are screwed up, new Shopify orders doesn't add to Customer account, the widget is not showing, etc. etc. I could go for hours.
Hello Neon Buddha, Thank you for your review and feedback. Our support team has been getting in touch to ensure that the customer data and reviews are correctly migrated over, along with the widgets showing up well in your store. Please do let us know through email should you require any further assistance with the setup, our support team is available 24/7 to assist you with enquires :)
Nov. 28, 2021
I am trying to get some help. I will revise this review after I am able to obtain some assistance with the app. Thanks
Hello Benda CPR Services Miwaukee, Thank you for your review and feedback. Our support team has been attempting to get in touch with you via email as soon as we received the review. Please let us know in the email reply should you require any assistance with the setup :)
Oct. 10, 2021
My website have a black background, the widget does not integrate to it and there is not customization at all.
Hello S3ART Store, Thank you for your review and feedback. Stamped.io's review widget does integrate with themes with black background. It will require a set of CSS codes to change the colors of certain elements on the review widget. We would recommend reaching out to our support team, and we will gladly assist you with the setup :)
Sept. 23, 2021
The only positive thing about this app is a good looking presentation of the reviews. Everything else is horrible and needs to get worked on. The support is catastrophical, if you want to set this up, you need to plan multiple days into your schedule because it will not happen in an hour. If you are looking for a chat support, you are wrong here, everything goes per email and needs a long time to get handeled. My page speed also dropped and I am very disappointed that I even installed this app...
Hello The Fashion Prints, Thank you for your review and feedback! Our support team has assisted you with the uninstallation in our recent conversation. It's been confirmed that there are no longer any Stamped.io codes present in the live theme, even though we are still receiving claims that the page speed of the site is still being affected. We also have a guarantee of replying to all email enquiries within 12 hours, with most being within the 2-3 hours mark. We apologise if the service is not up to your expectation, and we will continue working on improving the support for our users, as well as look into providing more support options such as live chat in the near future. Please email us back at [email protected] if you require any further assistance, we will be happy to be of help :)
Feb. 16, 2022
Their system is VERY buggy. Support is not good either. I have been. using them for 2 years and it has been buddy from the start. Now, it is taking 20-60 seconds for the reviews to load on the site and it is tanking our conversions. Very disappointed.