Stamped Reviews & Loyalty

We have dramatically increased the reviews we get from our customers. And the app is helpful in helping us share those reviews on social media. Our customers like putting photos up of the products they make with our filament. And the support is outstanding. When I have an issue, they are right there to make it right. Sadly, 4 years in, the site has become slow and drags down our website. Posting reviews takes a lot of time as well as that drags as well.

I hate to do this, but their customer service takes days to answer, and not that helpful. Perhaps with this review things will be taken seriously? Hopefully :(

Using this app 2021-2025 and I had to update our review to warn other merchants that bugs persist in this app, taking us a huge amount of time to publish & feature each review (ie lots of screen refreshes, repeated checking of status of each live vs not live review has changed). For 1-2 years they have promised fixes but just this week we learn there is a wait on for a new version of the app being built though they cant tell us when it will be available. No attempt to mitigate or overcome the issues from stamped.io by offering workarounds, or an app fee break/discount so we are planning to migrate to an alternative app ASAP.

The support team BROKE MY WEBSITE making changes without telling me overnight. I woke up the next day and Now my website is not working!! SUPPORT IS NOW WHERE TO BE FOUND.

We've upgraded to Business plan for $119/month, but Q&A option doesn't work correctly. Response time of Support is 2 days and more, also, they, couldn't fix anything. We've migrated to down Plan and It looks like we must ti find another APP for our needs... Ponoma team, www.ponomasteel.com

Could not get it to work with my Symmetry theme. The CSV import procedure was ineffective and laborious. Changing the "reply from" field required juggling my GoDaddy accounts. Instructions for changing code were meant for coders, not retailers. Sorry, couldn't use it.

Update 5/19/22: The app was sold by the original developer Tommy and there have been no improvements to the app whatsoever. The dashboard is littered with bugs that are not addressed and it's incredibly slow. Additionally, the customer service has gotten incredibly terrible. They take days to respond, and then don't even address your question properly because it's outsourced and they probably don't understand the question. I miss the days of Ivan & Tommy, it was a killer app but now it leaves a lot to be desired. Leaving my original review down below so you can see how it USED to be. We migrated from Shopper Approved to Stamped and have been incredibly happy with the product. We've been live for 2 months at the time of writing this review for reference, and are an Enterprise customer. They offer a ton of out-of-the-box features which are incredibly advanced. Some of these advanced features we use are UGC galleries, Instagram syndication, Google My Business, and a ton of customization to the flow. We got quotes from Yotpo and Stamped and found that Stamped was considerably cheaper, but had pretty much the same features. Their support team was very helpful with onboarding, and we don't feel that any reviews were missed in the process. They helped migrate over everything including our images and pending review requests from Shopper Approved. The admin portal is incredibly helpful, and their support team has been very responsive and even customized the functionality of the app in a few ways for us. The only drawback to Stamped I would say is that they do NOT offer phone support. Their support team is super responsive (within 24 hours always, usually within 12 and sometimes quicker) and they typically go into great detail with their responses so things are resolved swiftly. I would say Yotpo and Stamped are very comparable in terms of a feature stack - the only reason to choose Yotpo over stamped is if you are willing to pay 3X the price to get phone support. Will update review as time goes on if things go south.

The subscription prices are way too high for the options. Why would we pay $119 just to have our own reviewed feed to google. Very stupid. Too expensive for the option we will be switching over to another service.

new update (October 2023) THEIR SERVICE HAS BECOME PATHETIC! THEY CANT RESOLVE A SIMPLE PROBLEM. OUR TEAM HAS BEEN COORDINATING BUT THEY AREN'T ABLE TO RESOLVE THIS. update- after complaining they did respond, thank you. THEY HAVE STOPPED RESPONDING TO US AFTER SUBSCRIBING TO THEIR MOST EXPENSIVE PACKAGE. BEWARE BEFORE YOU PAY THEM SO MUCH !

App feature was good when I first stared using this app back in 2020. Now, there are many other review apps that have better features at much lower pricing. Also, I asked for customer support since my v2.0 theme wasn't showing review widgets correctly. However, their responsibility is poor, I had been waiting for many days now, and still no reply. Now, I decided to change review app to others. But exporting reviews are so difficult, since all photo review URLs cannot be exported. If you are looking for review app, and reading this comment, I strongly suggest you "don't use this app."

The way this app tallies reviews is silly. 5 days into the month and we were already at our 3500 review limit. Apparently, we have reviews from September still pending scheduling. You can never get caught up or start at zero because of the way this app adds. I dont even want reviews from 2 months ago. This structure does not serve the customer and ensures you always have to upgrade. I have no idea how to get reviews on current orders because the app is still spending reviews from September.

Collected Annual Subscription payment (In excess of $1000) on a monthly basis. Very poor communication and am still currently waiting for a response to numerous support tickets and a refund. Such a shame as the app is fantastic. I have referred associates of mine to use the app and am so angry that I have received such poor customer service after being an advocate.

I've been using this app for almost 6 years. Today it went down during Black Friday. Literally the most important day of the year for my business. For me, that's a one strike your out offense. The cost to my business is immeasurable. I'm spending thousands of dollars on ads today, and people can't see reviews on my website. It's taking 2 minutes to load the review section. The dashboard won't load. An absolute fucking nightmare.

This is not a good app. It's a constant "give us more money" scam as most features are behind layers of paywalls. As soon as you hit your monthly limit of review requests you get asked to upgrade every 30 seconds. Everything about the "creating banners" feature is broken. It constantly makes you re-do your work and still messes stuff up. Support says they are aware of the issue and doesn't fix anything. Not sure how they got such a high rating, I would look elsewhere.

run... something is always breaking. no chat or phone support. just email. document the issue and send the email. several days later you get an email from them for more screen shots of the problem... rinse and repeat taking weeks to get anything resolved if at all

Updated in 2024 July: Stamped changed its billing policy to a tiered one based on number of orders per month. We import all our orders from another platform into Shopify. These orders do not have email addresses and yet are counted towards the monthly order limit. 2020: I used this app to collect more user generated content e.g. photos, use cases for our products and also to display reviews based on product groups instead of individual products. Support was responsive and effective in helping us resolve issues encountered during set-up e.g. custom fonts, custom forms. Working great now. Thanks Alyssa!

DO NOT INSTALL. IT WILL GO LIVE ON YOUR LIVE THEME. ...............................................

I used Stamped.io for almost two years (not the 10 months shown due to technical reasons) and in that time the company went from being pretty darn good to pretty darn bad. Maybe it has something to do with the change in ownership, but I finally ditched this company in favour of a different one - for less money too. The deciding factor was page load times. My Reviews page at one point took 40 seconds to load! Across mobile and desktop, there was a real delay in any page that had Stamped code and that's just un-acceptable. The urgent communication with customer service took a day and here was the response: "Apologies for the inconvenience. Regarding the widgets speed issue, the engineering team is working to increase the DB capacity to improve the load speed. Rest assured that we are working to improve the speed issue and there will be a big difference very soon :) Let us know if there are any doubts on this." I had doubts and glad I switched. My page speeds are back to normal.

Don't be fooled! Even though it clearly shows above that the business level has it, it does NOT have Google Shopping Reviews -- you will need to pay for enterprise for this feature. Customer service was lacking as I was trying to find out why imported reviews were not linking to the product pages they said they fixed it but it was not fixed. Communication basically stopped -- I assume another time zone but they are not on top of it like other apps.

App is difficult to set up and use, does not work with gmail and did not collect any reviews for me during the six weeks I used it. When I decided to change apps, I was unable to download the reviews I had collected from another app and imported into stamped.io., despite following their method of using filters. If you have a lot of time and patience to spend chatting with customer support, you can probably get this to work. If you want an app that works out of the box, however, this is not it.