Stamped Product Reviews & UGC
Build trust, drive acquisition & sales with customer reviews
Rating
4.8
feedback
6,418
chart
#1,018
All reviews
Rating Breakdown
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Sept. 14, 2021
I suddenly found a Stamped.io branding banner in all my website pages and in the footer as well, then found out they changed plans and added this in the free plan without prior consent. very unprofessional. I am reporting this to Shopify
Hello IN YOUR SHOE, Thank you for your review and feedback. This was an unintended bug from our recent update, apologies for the issue and our developer team is working on a fix for it. Please email us at [email protected] should you require any further assistance with the issue :)
July 26, 2022
updated! They are not as responsive as before. Take more than two weeks to response and never help to resolve my issue. The worst you can ever meet, I will not use this app on my other websites, never!!!
March 29, 2022
I used to love Stamped.io and have been using it since last year, and the 1st time when our reviews weren't showing up, the customer service team fixed it right away and the problem didn't occur again until a few days ago. When it happened the 2nd time, I messaged customer service and they did not reply within the time frame (12 hours) that they said they would and it was reaching around 2 days so I decided to follow up again. They then replied and helped me fix it and I thought everything was good until I saw that we got new reviews and they were not showing up AGAIN. I then had to message them again and asked why this keeps happening when we saw that the reviews were automatically published, and they just said sorry for the inconvenience and they are trying to find a solution to fix the problem. We were frustrated but they did help us fix it again so I decided to still use their app since we want to be loyal to them – but then we started getting new reviews within the next day and guess what? They're not there AGAIN. I don't understand why this keeps happening and to happen THREE times in a row is just ridiculous. We are a new business with very few reviews so we're super excited every time we get new reviews just for them not to show up on our website. With this happening for the 3rd time, I no longer have the patience to keep reaching out to them because there will most likely be 4th, 5th, and 6th times. Their customer service is also no longer amazing like it used to be last year. The replies, although not rude, are also not as friendly as they used to be either. I still remember I had such a great impression with them based on their super fast and friendly response and it's the main reason why we are loyal but now my experience has changed. If you are planning on using Stamped.io, please be aware that your reviews might not show up on your site and you will potentially lose new customers who are looking to read the reviews. I will now be switching over to Judge.me review app for their FREE photo and video upload, unlimited review requests, and 24/7 customer service!
Sept. 7, 2021
It's not possible to remove this app from your Facebook page without it showing up as an error across the entire screen. I installed this app again in order to be able to remove the app from Facebook. But instead of being able to remove it, I was charged for the entire month.
Hello DermaTecc, Thank you for your review and feedback. Due to changes in the Facebook interface, the removal of custom tabs in business pages will require Facebook support's assistance. As for the unintended charge, our billing team will be reaching out to you in an email to get this resolved, and ensure that a refund is processed accordingly.
Sept. 23, 2021
Unfortunately I had to update my review ... Please be aware! The page speed will suffer a lot from installing this App! I deinstalled it and the page speed did not even improve! It is really not that easy to set everything up and when you ask for help you'll need multiple days to come to a conclusion because no chat function is available! Honestly I prefer running my store without reviews than to use this "feature". I see no benefit in using this ...
Aug. 25, 2021
Other apps are much better. Stamped.io puts CSS customization behind a paywall, and their interface is ugly. It loads slow and is not nearly as user friendly and costs more. I'm not happy with it.
Hello Voomwa, Thank you for your review and feedback! Stamped.io allows for full customization of the display widgets even on the free plan, it can be done by applying the CSS codes within the theme files. We are sorry to hear that the interface is not to your liking, it is actually based on Shopify's very own Polaris UI. The dashboard is also optimized to work well across all popular desktop browsers. Thank you for your feedback and we will continue to improve on ensuring that it remains user-friendly and responsive. Please feel free to write into our support team anytime ([email protected]) should you require any further assistance with the setup! -Stamped.io Support
Dec. 27, 2021
Hi - I have deleted the app because you were showing your logo without permission everywhere since the last update. This was not agreed upon. Now the script is still showing the logo - get rid of it ASAP. Pissed off.
Helllo bentelinn home, Thank you for your review and feedback! We are sorry to hear about the issues you are facing. Changing the review star color and translations are definitely available on our free plan. Our support team has responded to your email and assisted you with the necessary changes, hope this helps!
July 29, 2021
*Long Honest Review, hope it helps. I've been using LOOX and Yotpo in the past. LOOX was good as it's extremely user friendly. Yotpo had super fast service. I only installed this as I recently installed the rewards and thought having both from the same company would be easier. For the amount of users this has I'm surprised how slow the service is. The app isnt user friendly and not straight forward. I'll see how it goes during this trial period. I had CSA reply to this review faster than my issue is to be solved. The CSA comes across as a little rude. Negative feedback is a chance for business's to adapt and grow in areas that might be lacking (ie response times/service) . My feedback is an honest experience and first impression of Stamped.io. CSA's should work to provide a solution instead of a defense to such feedback. Update! There are some features on the PAID plan that are not available in Australia and many other countries so read the fine print. Other platforms such as smile or yotpo have added on extra features to secure your business, with Stamped that's not the case it's more of a too bad for you situation. I've spent weeks back and forth trying to get it set up like Loox/Yotpo so I will see how it goes however so far I would suggest going with Loox or Yotpo.
April 17, 2023
I hate to do this, but their customer service takes days to answer, and not that helpful. Perhaps with this review things will be taken seriously? Hopefully :(
March 24, 2022
The customer support becomes very bad recently. There is only automatic response and no any follow-up after.
March 28, 2021
Very poor experience. The widget breakes page code & can't be removed properly (though I uninstalled it, some pieces of it are still active on my pages). Never got answers from the support when I reached out for help when I used it & now their request system seems to be broken so it's impossible to reach out to them. Also, the subscription fee is way above market average. I strongly advise to user another tool than this one.
Hello El Dorado Aroma, Thank you for your review and feedback. Our support team have reached out to your via a phone call and emails, but it seems that there was no one picked up the phone, and there was no replies to the emails we have sent out. Stamped.io's widget has been tested to work well on most Shopify codes and will not break any pages, we have also noted that our support team have assisted you with the setup few weeks ago without any reply after the installation was completed. Regarding Stamped.io's pricing plan, we are definitely comparable to other review apps in terms of feature set for the price point. Our support team will continue reaching out to you, to discuss further on any assistance required for the widget setup, as well as a suitable plan for your store :)
Jan. 12, 2022
The support team BROKE MY WEBSITE making changes without telling me overnight. I woke up the next day and Now my website is not working!! SUPPORT IS NOW WHERE TO BE FOUND.
Dec. 27, 2021
We've upgraded to Business plan for $119/month, but Q&A option doesn't work correctly. Response time of Support is 2 days and more, also, they, couldn't fix anything. We've migrated to down Plan and It looks like we must ti find another APP for our needs... Ponoma team, www.ponomasteel.com
Jan. 31, 2021
Could not get it to work with my Symmetry theme. The CSV import procedure was ineffective and laborious. Changing the "reply from" field required juggling my GoDaddy accounts. Instructions for changing code were meant for coders, not retailers. Sorry, couldn't use it.
Hello Endless Etc Engraving, Thank you for your feedback, and we are sorry to hear about the challenges you are facing with setting up the app. Our support team can assist with the setup should you be facing any issues with the reviews import or widget installation. Our representative will be reaching out to you to do the needful :)
Jan. 30, 2021
SCAM COMPANY! I tried to cancel with no response, keep being charged every month! STAY AWAY! Wasted hundreds of dollars for nothing.
Hello HearMode, Thank you for your feedback, we are sorry to hear that you have experienced a billing issue with our app. We have checked our inbox and there are no queries received from your registered address, or emails mentioning your store. Our representative will be reaching out to you to resolve the issue.
May 19, 2022
Update 5/19/22: The app was sold by the original developer Tommy and there have been no improvements to the app whatsoever. The dashboard is littered with bugs that are not addressed and it's incredibly slow. Additionally, the customer service has gotten incredibly terrible. They take days to respond, and then don't even address your question properly because it's outsourced and they probably don't understand the question. I miss the days of Ivan & Tommy, it was a killer app but now it leaves a lot to be desired. Leaving my original review down below so you can see how it USED to be. We migrated from Shopper Approved to Stamped and have been incredibly happy with the product. We've been live for 2 months at the time of writing this review for reference, and are an Enterprise customer. They offer a ton of out-of-the-box features which are incredibly advanced. Some of these advanced features we use are UGC galleries, Instagram syndication, Google My Business, and a ton of customization to the flow. We got quotes from Yotpo and Stamped and found that Stamped was considerably cheaper, but had pretty much the same features. Their support team was very helpful with onboarding, and we don't feel that any reviews were missed in the process. They helped migrate over everything including our images and pending review requests from Shopper Approved. The admin portal is incredibly helpful, and their support team has been very responsive and even customized the functionality of the app in a few ways for us. The only drawback to Stamped I would say is that they do NOT offer phone support. Their support team is super responsive (within 24 hours always, usually within 12 and sometimes quicker) and they typically go into great detail with their responses so things are resolved swiftly. I would say Yotpo and Stamped are very comparable in terms of a feature stack - the only reason to choose Yotpo over stamped is if you are willing to pay 3X the price to get phone support. Will update review as time goes on if things go south.
Dec. 29, 2020
The subscription prices are way too high for the options. Why would we pay $119 just to have our own reviewed feed to google. Very stupid. Too expensive for the option we will be switching over to another service.
Hello Q by QS, Thank you for your review and feedback! We have actually made the Google Shopping review feed feature available on the Business plan, which was previously only available in the highest tier Enterprise plan, due to the popularity of the feature and requests from our users. On top of the Google Shopping review feed feature, the business plan also comes with other revenue-generating features such as Community Q&A, Facebook Messenger bot, Smart Banners, Layout editor and our uniquely-owned Sentiment Analysis AI. Our pricing plans are definitely value for money and curated for all levels of businesses. Our representative have also reached out to you to further discuss on your needs to advise further on a suitable plan for your store :).
Dec. 11, 2020
Once you remove the app. It still showing the review stars. I do not recommend this application.....
Hello there, Thank you for your review and feedback. If the star rating badge is present, you will find it under the product title within product-template.liquid file. We have checked the store and the stars displayed in the live theme is not coming from Stamped.io. Our support team will be available should you decide to re-install the app and require any assistance with the setup :)
Dec. 8, 2020
Asking me to go premium before the app has even started to do anything of the free trial. Quite fishy
Hello there, Thank you for review and feedback. Stamped.io has a pricing plan that fits stores of all sizes and stages of growth, and our free plan will be sufficient for the basic functions that a store owner requires to start collecting written review from customers. There's no requirement for you to be on a paid plan to continue using Stamped.io as this is completely optional. We do recommend that you consider one after you are completely satisfied with our app, as it comes with a higher order limit for sending review emails, and a whole array of revenue-generating features for you to explore. Our support representative has also attempted to reached out to you in case you require any assistance with the setup. Please do contact us via [email protected] should you need any help! :)
Oct. 30, 2023
new update (October 2023) THEIR SERVICE HAS BECOME PATHETIC! THEY CANT RESOLVE A SIMPLE PROBLEM. OUR TEAM HAS BEEN COORDINATING BUT THEY AREN'T ABLE TO RESOLVE THIS. update- after complaining they did respond, thank you. THEY HAVE STOPPED RESPONDING TO US AFTER SUBSCRIBING TO THEIR MOST EXPENSIVE PACKAGE. BEWARE BEFORE YOU PAY THEM SO MUCH !