Product Reviews
Allow customers to leave product reviews on your store
Rating
3.6
feedback
1,842
chart
#7,632
All reviews
Rating Breakdown
Review RSS Feed
Oct. 26, 2021
I enjoyed using this app. Very straightforward and easy to use. I do wish that there were better options for including images or user generated content, but maybe it will grow over time.
Hey, there. We're delighted to hear that you're enjoying our app, and thank you for the review! We understand how having more options, such as being able to allow images or user generated content, is important to you and we'd be happy to pass this along to our developers. If you'd like to consider some alternatives that does support images or user generated content, you can use something like Product Reviews & photos ‑ EA (https://bit.ly/2XQ1l4o) or Loox Product Reviews & Photos (https://bit.ly/3pKJojs). Cheers! -Elias, Shopify Support
Oct. 26, 2021
Images cannot be added to reviews. App goes nicely with the theme but I need something where people can add photos and videos preferably.
Hey, there. Thank you for taking the time and sharing this suggestion. We can see how being able to add images or videos can be beneficial for some of our merchants and customers, and we'd be happy so share this feedback with our development team. If you'd like to have images and videos added to the reviews, then you can consider using Loox Product Reviews & Photos (https://bit.ly/3pKJojs) for the time being. Cheers! -Elias, Shopify Support
Oct. 25, 2021
Hi, is it possible to adjust the language to german? "Kundenrezensionen" instead of "Customer Reviews"?
Thank you for reaching out and writing your review. You can change the language of the Product Reviews app by heading to the "Settings" section of the app, where you will then see the various text fields for the app. You'll then be able to amend all of these fields, changing the text from English to German, including the "Customer Reviews" line: https://screenshot.click/27-23-52028-79850.png. -Victor, Shopify Support
Oct. 20, 2021
I need some assistance asap with adding the reviews app and fixing the code its at the top of my product and there's a code stuck there as well. Please someone contact me.
Hi there. Thank you so much for your review and for providing us with your feedback. If you are having difficulty adding your reviews to your shop, you can follow our handy guide here: https://bit.ly/3C6tGm5. If you are still having trouble after referencing our guide, please feel free to reach out to us directly through our Help Center. You can contact our support team at any time via our Help Center with this link: https://bit.ly/2AWw5VA. Thanks again! -Marty, Shopify Support
Oct. 20, 2021
For some reason, I can no longer add these reviews to collections but only to the products? Is there a way this can be achieved as it was a great way to show customers you are trustworthy on the home page and collection pages!
Using app
Almost 2 years
Total reviews
2
Average rating
4.0
Hi there. Thank you for this great review and for providing us with this feedback. In regards to your issue, this sounds like it may be related to the Theme you are using. I would recommend reaching out to us through our live support so we can take a look into this with you. You can contact our support team at any time via our Help Center with this link: https://bit.ly/2AWw5VA. Thanks again! -Marty, Shopify Support
Oct. 20, 2021
Hi, I am using this app for a long time. Recently I upgraded my theme. For the new version, I would like to change the text font size. How do I do it?
Hi there. Thank you for taking the time to leave this great review and feedback. Depending on what theme you are using, you may be able to change the font size for your Product Reviews app. Certain Shopify themes you will be able to manipulate both the font type and size by heading to Online store>Themes>Customize>Typography. If you are using a third-party theme, you may need to reach out to the developers of your theme. I hope this helps you out moving forward and thanks again for your review. -Marty, Shopify Support.
Oct. 13, 2021
The app is pretty simple but it would be very useful if my site email was notified when a review is placed.
Hi there. Thank you for taking the time to leave this great review and feedback. You can set up email notifications by heading to the Product Reviews app, clicking "Settings" and enabling the box for "Send me an email when a review is submitted" https://screenshot.click/19-40-64789-92152.png. I hope this helps you out moving forward, thanks again for your review! Marty, Shopify Support
Oct. 13, 2021
The app works basically well, but for a few days I have had the problem that the CSS and JS cannot be loaded from your server (https://productreviews.shopifycdn.com/assets/v4/). We get a 404 in the developer console. This can also be due to the fact that the site is still being developed and is password protected. Although sometimes it works and sometimes it doesn't. Maybe, you have an idea?
Hi there. Thank you for taking the time to leave this great review and feedback. I would recommend trying to install the app via another browser or through a private/ Incognito window, as it could be a browser-specific issue, you may also want to try clearing your primary browser's cookies/cache/history. If the issue persists, we can certainly take a closer look into this with you. You can contact our support team at any time via our Help Center with this link: https://bit.ly/2AWw5VA. Thanks again! -Marty, Shopify Support
Oct. 13, 2021
Good products of natural health any other company its better so i recommended to other using this products.
I'm delighted to hear that you've enjoyed using the app and that it's allowed your customers to provide reviews of your products for others to see. Thank you for sharing your feedback with us here as it's greatly appreciated. -Victor, Shopify Support
Oct. 12, 2021
I couldn't get this app on my store the instructions didn't help. Every time I tried to follow the instructions it took me to a 404 page. Im very disappointed because I really wanted to use this app.
Thank you for writing your review and for informing us that you've had this issue. I would first recommend trying to install the app via another browser or through a private/ Incognito window, as it could be a browser-specific issue, but if it persists we can take a closer look at this for you. You can contact our support team at any time via this link: https://bit.ly/2AWw5VA. -Victor, Shopify Support
Oct. 11, 2021
This application does not let you edit. I had a workaround where I would back out of the 404 error code you get when trying to enable cookies and then it would take you back to Shopify and there you could click a different link. However that is now not working and I have tons of reviews I am unable to edit or delete or anything. Real bummer and highly disappointed. How to keep the trolls away? To your comment below. I am not talking about editing what they have wrote, I am talking about you can't even get to the screen to approve them in the first place if using default browser on mac. Through trial and error I found that I had to download google chrome and use that browser. Fix it and I will change my review.
Hey, there. Thank you for taking the time and sharing this feedback with us. While you can delete (https://bit.ly/2YD6HQL) or unpublish (https://bit.ly/3BCnIZN) reviews, the ability to edit customer reviews isn't included by design. Nevertheless, we'd be happy to share this feedback with our developers. As a workaround, if you feel the need to edit the original reviews - you can also consider exporting them (https://bit.ly/3Bxs7gD) and importing them after making the edits. Cheers! -Elias, Shopify Support
Oct. 7, 2021
All the review stars have gone from my site, and there is now nowhere for anyone to leave a review: The resource from “https://productreviews.shopifycdn.com/assets/v4/spr-2b44f6fc4993950d95c16d866d5effd0f42c22884d8f9ec5ef347045675aed11.css” was blocked due to MIME type (“text/html”) mismatch (X-Content-Type-Options: nosniff).
Hey, there. Thank you for reaching out and bringing this to our attention. It looks like we'll need to take a closer look at your account in order to resolve this issue. Please visit the Shopify Help Center (https://bit.ly/2Vt7Et5) and we'd be happy to assist you through live chat, email, or callback. Cheers! -Elias, Shopify Support
Oct. 5, 2021
It works well if you have your products on Google Merchant. But there should be the option for customers to add photos in their reviews.
I can certainly see why having the option to add photos to your reviews would be beneficial, and thank you for reaching out to us about this here. While the Product Reviews app doesn't offer this feature, there are other apps on the Shopify App Store that do allow for photo reviews as well as other features: https://bit.ly/3aA4zf6. -Victor, Shopify Support
Oct. 5, 2021
Kostenlos und tut fast immer was sie soll. Habe aber aktuell Probleme, dass Apple User keine Rezensionen schreiben können. Das ist leider äußerst ungünstig und macht die App somit fast unbrauchbar.
Oct. 4, 2021
My theme doesn't have snippets/product-grid-item.liquid - where do I put the code in to get the stars under my product? Pls reply me,my shopify theme is Debut
Thank you for getting in touch. If you're using a recent version of Debut, you should be able to install the snippet in "product-template.liquid", which will be listed under "Sections" in the code editor. You can view this screenshot from my test store for guidance on where to install the snippet: https://screenshot.click/13-53-17894-15781.png. If you're unable to find this template or are having any other issues installing the snippet, please contact our support team directly who can authenticate you on the store and offer their direct assistance: https://bit.ly/2AWw5VA. -Victor, Shopify Support
Oct. 1, 2021
Works in general but several issues: 1) When adding a "Reviews" section in Online Store 2.0 product page, it only shows the summed reviews and not individual reviews (this is not the "star rating" section). There's nowhere to click to expand it either. 2) There's no way to change the color of the stars. It picks up the store theme, which is nice, but now my stars are black - literally the definition of blending in. 3) Unlike most other review apps, it doesn't show the distribution of reviews or let you filter by rating (no filters at all) The stars do show up now on Google SEO, though, which is nice for a free app. Please keep working on more features to improve this app.
Thank you for writing your review and for sharing your feedback with us here. I can appreciate how the issues you've cited make the app more difficult to use for both you and your customers, and I will be sure to pass your suggestions onto our app development team. Thanks again for getting in touch. -Victor, Shopify Support
Sept. 28, 2021
My theme doesn't have snippets/product-grid-item.liquid - where do I put the code in to get the stars under my product?
Hi there. Thank's so much for your review and for providing us with this feedback. In some themes, this file has a different name. If you cannot find "product-grid-item.liquid," then look for one of the following: - product-card-grid.liquid - product-card.liquid - product-card-item.liquid - product-block.liquid - product-item.liquid This information and more is also in our Product Reviews guide here (https://bit.ly/3AqEDx9) if you want to follow along. I hope this helps you out, and thank's again for your review. -Marty, Shopify Support
Sept. 28, 2021
My theme doesn't have snippets/product-grid-item.liquid - where do I put the code in to get the stars under my product?
Hi there. Thank you very much for your great review and feedback. In some themes, this file has a different name. If you cannot find "product-grid-item.liquid," then look for one of the following: - product-card-grid.liquid - product-card.liquid - product-card-item.liquid - product-block.liquid - product-item.liquid You can find this information and more in our Product Reviews guide here (https://bit.ly/3AqEDx9) if you want to follow along. I hope this helps you out, and thank's again for your review. -Marty, Shopify Support
Sept. 24, 2021
I have been using this app for years and it's been perfect, but recently I've been getting the 404 page so I can't manage or reply to customer comments. I cleared the browser history/cookies etc and the problem is persisting.
Hey, there. Thank you for taking the time to leave this review, we appreciate you bringing this to our attention. We were not able to replicate this issue through regular usage or re-installation. Does the issue persist for you after re-installing our app? If the issue continues to persist, then we'll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify app store, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/3gqKnPt) and log in to your account to create a support request. Thank you. -Marty, Shopify Support
Sept. 23, 2021
Easy app that allows us to review and manage reviews. We've been using this app for a couple of years with no issues. I do have one question that's still unanswered - Can we send a reply or communicate with the customer who left a review while it's still Unpublished? Or is the Reply feature only functional once a review is Published? This comes up when a customer leaves a fake name, a nickname, or sometimes no name at all and our customer support team is trying to follow up effectively with a product issue. Thank you!
Hey, there. Thank you for taking the time to provide this great review and fantastic feedback. I can certainly understand the potential benefits of allowing replies to be made before a review is published. You are correct in assuming that as of right now, a review must be published before replying to said comment. However, I would be happy to submit your feedback up to our developers for future consideration. Thank's again! -Marty, Shopify support