Product Reviews
Allow customers to leave product reviews on your store
Rating
3.6
feedback
1,842
chart
#9,579
All reviews
Rating Breakdown
Review RSS Feed
Dec. 15, 2021
The customer cannot write reviews, how to solve it? The customer cannot write reviews, how to solve it?
Hi, there. Thank you for taking the time to leave this great review and provide us with this feedback. We are sorry to hear your customers are experiencing issues when trying to leave a review on your shop. We recommend reaching out to us directly so that our support team can investigate this further. Feel free to reach out to us directly via the Shopify Help Center (https://bit.ly/3cJkx8V) and we'd be happy to continue assisting you through live chat, email, or callback. Thanks again for the review! -Marty, Shopify Support
Dec. 13, 2021
Keep getting a 404 error on desktop and on the shopify app the loading spinner is always spinning. Not sure if that is the desired behavior but it took a minute to figure out why the 404 was happening only on desktop.
Hi, there. Thank you for taking the time to leave this review and providing us with this feedback. This can happen when you attempt to open the Product Reviews app while logged into the store from an incognito or private browser. The app requires to store cookies which, the incognito tabs prevent from being used. I would recommend trying to open the app from incognito, then try again from another browser. If you are still noticing this issue, I would then recommend reaching out to our support team so we can take a closer look into this. You can contact us via the Shopify Help Center (https://bit.ly/3cJkx8V) and we'd be happy to continue assisting you through live chat, email, or callback. Thanks again! -Marty, Shopify Support
Dec. 12, 2021
It's really too bad that it keeps showing that product_handle can't be found, when I'm sure I didn't fill in the error.
Hi, there. Thank you for taking the time to leave this review and share this feedback. We are sorry to hear you are having this issue. It sounds like you are having issues when trying to Import/Export reviews via the app. You want to make sure that when you are uploading your CSV file, the headers and all content match the info and order described in our Product Reviews guide here (https://bit.ly/3s3H8Fc). If you have confirmed that your CSV file is correct and you are still having issues, I would recommend reaching out to our support team to take a closer look. Please contact us via the Shopify Help Center (https://bit.ly/3cJkx8V) and we'd be happy to continue assisting you through live chat, email, or callback. Thanks again! -Marty, Shopify Support
Dec. 10, 2021
The yellow stars in my review section aren't being displayed on mobile phones. Everything else appears as expected on laptops and desktops.
Hey, there. Thank you so much for taking the time to leave a review and provide us with this feedback. We are sorry to hear you are experiencing this issue. I would recommend reaching out to our live support team so we can take a closer look into this issue with you. Please contact us via the Shopify Help Center (https://bit.ly/3cJkx8V) and we'd be happy to continue assisting you through live chat, email, or callback. Thanks again! -Marty, Shopify Support
Dec. 6, 2021
The computer can display the content of the review, can also write the review, but the mobile phone can only display the star rating, do not display the content of the review can not write the review.
Hey, there. Thank you for reaching out and bringing this to our attention. The review function should be available on both, desktop and mobile. If you're unable to get the review function working on mobile, then it looks like we'll need to access your account in order to resolve the issue. Please contact our Support team via the Shopify Help Center (https://bit.ly/3cJkx8V) and we'd be happy to continue assisting you through live chat, email, or callback. Cheers! -Elias, Shopify Support
Dec. 3, 2021
When customers select their product size, it defaults to a different size due to the coding in app.
Thank you for writing your review and for letting us know that you're having this issue. I would recommend contacting our support team directly so that you can be authenticated on the store and so we can try to replicate the problem on our end in an attempt to diagnose the cause of the issue. Our support team can be reached through the Shopify Help Center: https://bit.ly/2AWw5VA. -Victor, Shopify Support
Dec. 3, 2021
No matter how many times I tried, I couldn't install it. We're sorry, but this page could not be found. You may have tried to view a page that doesn’t exist or entered an incorrect address.You can try going back.
I'm sorry to hear that you've had issues installing the app but thank you for notifying us of the problem here. If you have not tried doing so already, I would recommend attempting to install the app via another browser or device to see if this helps. If you try this and the same error occurs, I would recommend getting in touch with our support team directly for further assistance: https://bit.ly/2AWw5VA. They will be able to authenticate you on the store and take a closer look at the things to try and determine the issue. -Victor, Shopify Support
Nov. 29, 2021
You need to fix your data Structure, because of your bad structure GSC Can't Index properly the product pages. It's a nightmare and very fustrating for the people who doesn't know how to code.
Hi, there. Thank you for taking the time to leave this review. We are sorry to hear you have been experiencing issues with our app. I would recommend reaching out to our live support team so you can provide more context into the issue, so our team can take a closer look. You can get in touch with our Support team by visiting the Shopify Help Center (https://bit.ly/3ttBpXi). Thanks again! -Marty, Shopify Support
Nov. 24, 2021
The publication doesn't work well even if you confirm it. The value "number of review" remains at 0 event if I have reviews...
Hi, there. Thank you for taking the time to leave this review and for providing this feedback. We are sorry to hear you are experiencing issues with the Product Reviews app. I would recommend re-installing the app, if you are still noticing issues after this I would then recommend reaching out to us directly. While we’re not able to provide account-specific support here, we’d be happy to continue helping you through live chat, email, or callback. Please get in touch with our Support team by visiting the Shopify Help Center (https://bit.ly/3ttBpXi). Thanks again! -Marty, Shopify Support
Nov. 19, 2021
Not good. The app is clunky and often times doesn't load. As of this month, the rating stars on the form have just disappeared, so people haven't been able to leave any reviews. I haven't made any code changes, so this is just the app messing up. The text box on the page is also tiny now. The overall design of it just needs to be overhauled. I will update this review if things are eventually fixed. For now, I need to look at other apps. This isn't something we should have to pay for. Product reviews should just come as part of shopify. Why do we need an app for this? Same goes for product waitlists, etc. We pay a fortune for shopify and have to spend another fortune adding on things that come native to most other services. Fix this!
Hey, there. Thank you for reaching out and bringing this to our attention. We understand how important this is to you and we appreciate your patience as we work together on resolving these issues. Since the issues are likely isolated to your store, it looks like we'll need to access your account in order to resolve them. While we’re not able to provide account-specific support through here, we’d be happy to continue assisting you through live chat, email, or callback. Please get in touch with our Support team by visiting the Shopify Help Center (https://bit.ly/3ttBpXi). Thanks again! -Elias, Shopify Support
Nov. 17, 2021
Worst app ever. It's been 1 year that I cannot even open the app! It crashes as soon as I click on the app
Hey, there. Thank you for reaching out and bringing this to our attention. We haven't been able to replicate the same issue that you're experiencing on our end. Could you see if the issue persists after clearing your browser's cookies and caches (https://bit.ly/3HPoTJ5)? If the issue persists, then it looks like we'll need to access your account in order to resolve the issue. While we’re not able to provide account-specific support on here, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/3ttBpXi) and log in to your account to create a support request. Cheers! -Elias, Shopify Support
Nov. 17, 2021
Great app! Works very well with the Avenue theme. It would've got 5-star if there was a way to review the store (customer service, overall quality etc) and not just product review.
Hey, there. We're happy to hear that you're enjoying the app and it's working well with your theme! We also appreciate the feedback on having a feature for store reviews and we'd be happy to pass this along to our teams. If you're looking for a way for customers to review the store, then we'd recommend taking a look at Yopto Product Reviews & Photos (https://bit.ly/30AsKZb). Cheers! -Elias, Shopify Support
Nov. 15, 2021
Performs well most days, but some days, stars don't show up and the form does not load properly, resulting into customers not being able to leave reviews. I love this app, just wish it worked properly.
I'm sorry to hear that you've experienced intermittent issues with the Product Reviews app but thank you for letting us know about them here. It's possible that these issues may be theme-related, and as such I would recommend reaching out to our support team so this can be looked into in more detail. Our team can try to replicate the problem on their end and try to identify the issue, and they can be contacted via the Shopify Help Center: https://bit.ly/2AWw5VA. -Victor, Shopify Support
Nov. 11, 2021
Shopify builds all the cool toys! We thought this was a third party app until we left this review. Thanks guys. Suits our needs!
Hi there. Thank you so much for this fantastic review and feedback. We are so happy to hear that our Product Reviews app has been working for you and your shop. Please feel free to reach out anytime should you have any questions, we are always happy to chat with our merchants. Thanks again! -Marty, Shopify Support.
Nov. 11, 2021
I am having the same/similar problem that others are mentioning. After some investigation he developer for my theme (Clean Canvas) conveyed the following: "As I suspected, there's a networking issue somewhere - the css file which loads in those stars is being blocked by somehting. When you go to this link, what do you get? https://productreviews.shopifycdn.com/assets/v4/spr-2b44f6fc4993950d95c16d866d5effd0f42c22884d8f9ec5ef347045675aed11.css (I see a file with lots of code, which is correct). It may be worth trying to load that file on our mobile, once on your WIFI and once using your mobile data. If it doesn't work on both Wifi and mobile data I'm not entirely sure what the issue is." I did what the gentleman suggested and I get a 404 error irrespective of using WiFi or the cellular data on my Iphone. I seem to have stumped everyone. Not sure what to do at this point.
Hi there. Thank you so much for taking the time to leave this review and share this feedback. We are sorry to hear you have been experiencing issues with the app as we understand how important reviews can be for our merchants. One thing to consider is if you are opening the Product Reviews app while logged in to the store from an incognito/private browser tab. This will cause a 404 error as our Product Reviews app requires to store "cookies" which the incognito tabs prevent from being used. I recommend trying again from a regular browser window to see if the same issue occurs. If you are still seeing the same issues, your next step would be to reach out to our live support so we can take a closer look into this with you. If you need to reach out to us, please visit the Shopify Help Center (https://bit.ly/3cJkx8V) and log into your account to create a support request. Thanks again! -Marty, Shopify Support
Nov. 10, 2021
I've been using this app for many years and I just recently noticed that the reviews are no longer loading up nicely on each product page. They are in plain text and I can't login into the app through Shopify. I get an error message.
Hi there. Thank you for taking the time to leave this review, we are sorry to hear you are having these issues with the app. I would recommend removing the app and re-installing it. You should also make sure you are accessing the app from a regular browser and not utilizing an incognito window as this may generate a 404 error. If you are still having errors after this, your next step would be to reach out to our live support so we can take a closer look with you. If you need to reach out to us, please visit the Shopify Help Center (https://bit.ly/3cJkx8V) and log into your account to create a support request. Thank you! -Marty, Shopify Support
Nov. 9, 2021
I'm having problems to get into Setting page. Error 404 is the only information I get when I click on Setting page link.
Hi there. Thank you for taking the time to leave this review and provide us with this feedback. However, we are sorry to hear you are experiencing this issue. Are you opening the Product Reviews app while logged in to the store from an incognito/private browser tab? If so, this may be the issue as the Product Reviews app requires to store "cookies" which the incognito tabs prevent from being used. I recommend trying again through a regular browser window. If after this, you are still having issues then this is something that our Support team can take a closer look into. To get in touch with our Support team, please visit the Shopify Help Center (https://bit.ly/3cJkx8V) and log into your account to create a support request. Thanks again! -Marty, Shopify Support
Nov. 8, 2021
the app would generate a 404 error as soon as i clicked on it. the support is like a robot they have a standard email that asks me to clear cache etc. they are not willing to help. very bad service. if i had a way to not lose my precious reviews, i would never use this app.
Hi there. Thank you for taking the time to leave this review and share this feedback with us. We are sorry to hear that you have been running into this issue and would be happy to offer a potential suggestion for this. This can occur when opening the Product Reviews app while logged in to the store from an incognito/private browser tab. The product Reviews app requires to store "cookies" which the incognito tabs prevent from being used. I Recommend trying again utilizing a regular browser. If you are still noticing this issue, I would recommend reaching out to us directly. To get in touch with our Support team, please visit the Shopify Help Center (https://bit.ly/3cJkx8V) and log into your account to create a support request. Thanks again! -Marty, Shopify Support.
Nov. 7, 2021
I installed the app did all the steps but it doesn't show to leave a review. If i can get help that would be amazing.
Hey, there. Thank you for taking the time and sharing this review. We understand that you've followed the steps. However, the reviews are still not appearing for your store. It's important to note that there are different installation methods (https://bit.ly/3ecl3g2), depending on your themes (eg. Online store 2.0, sectioned themes, and non-sectioned themes). If you're still having issues with this or you're not sure which version your theme requires, then this is something that our Support team can help you with. To get in touch with our Support team, please visit the Shopify Help Center (https://bit.ly/3cJkx8V) and log into your account to create a support request. Cheers! -Elias, Shopify Support