Product Reviews
Allow customers to leave product reviews on your store
Rating
3.6
feedback
1,842
chart
#7,632
All reviews
Rating Breakdown
Review RSS Feed
Feb. 17, 2022
It is my first time using this app. I imported 3 reviews but they are not showing up anywhere. Can someone help? Thank you.
Using app
Over 1 year
Total reviews
1
Average rating
2.0
Hey, there. Thank you for reaching out and bringing this to our attention. If you're looking to import reviews onto Product Reviews, then we've got a step-by-step guide to assist you with that right over here: https://bit.ly/3s3pbWQ. It's important to note that the CSV needs to be formatted properly in order for reviews to be imported successfully, so we'd recommend using the template found here: https://bit.ly/3HAFwXw. That being said, if you need further assistance with importing reviews, then we'd be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/3ttBpXi) and log in to your account to create a support request. Cheers! -Elias, Shopify Support
Feb. 17, 2022
Some people have unreasonable expectations. It's free! It's good for what it is but there are other apps out there that may be better. But unless you're working with a lot of customization this hits all the right features.
Hey, there. Thanks so much for taking the time and sharing this review! We're delighted to hear that you're enjoying our app! If you require any assistance, please don't hesitate to let us know. We'd be happy to assist you through live chat, email, or callback. Simply visit the Shopify Help Center (https://bit.ly/3ttBpXi) and log in to your account to create a support request. Cheers! -Elias, Shopify Support
Feb. 15, 2022
404 error - even after updating to latest Chrome version. Do not know what more I could say. It is not even usable.
Hey, there. Thank you for taking the time and bringing this to our attention. We weren't able to replicate the same issue on our end. However, it is possible that your browser may be blocking the necessary cookies for the app to work properly. This error can usually be resolved by enabling cookies (https://bit.ly/3JWpsB5) in your browser. If the issue continues to persist, then we'll need to access your account in order to resolve the issue. Please contact our Support team by visiting the Shopify Help Center (https://bit.ly/3cJkx8V). Cheers! -Elias, Shopify Support
Feb. 9, 2022
No access to reviews. For months now just keep getting 404 error message. I have followed all instructions from customer support and still won't works. I have tried many times but still the same error message. I see ALOT of other unhappy customers on here have he exact problem.
I am sorry to hear that you're having this issue and we appreciate you sharing your feedback with us here. The 404 error can usually be resolved by enabling cookies in your browser and making sure that you are not accessing the Shopify admin via a private or Incognito window. If the issue persists, please contact our support team directly so we can troubleshoot further: https://bit.ly/2AWw5VA. -Victor, Shopify Support
Feb. 9, 2022
I used it for a while, and it doesn't seem to be able to post images for comments, which makes the experience degraded all of a sudden
Thank you for taking time to write this review. I will certainly be passing on your feedback about being able to reply using images to the app Devs. -Ivy, Shopify Support
Feb. 7, 2022
App was working great for years, but lately I cannot access reviews. We continue to get 404 error message with zero support for fixing the problem.
Thank you for getting in touch and notifying us of this problem. This is a known issue and our belief is this that this usually occurs when merchants are accessing the app via an Incognito or private window, as the app does need cookies to work properly. If this is how you are accessing the app, please try accessing it through a regular browser window and this will hopefully resolve the issue. If you're still having issues, please reach out to our support team directly so we can authenticate you on the store and take a closer look: https://bit.ly/2AWw5VA. -Victor, Shopify Support
Feb. 7, 2022
Fantastic app! Helped me include reviews for my store so I could provide social proof to my customers? I would recommend this app to anyone looking to add reviews to their store
Thank you so much for your feedback on our app, I am glad it worked well for you! -Ivy, Shopify Support
Feb. 5, 2022
same to me I'm been trying to open this app and nothing contact to Shopify and nothing works shows Error 404.
Hi, AGCreations14. Thank you for your feedback. Can you please tell me which device and browser you are using currently to try and access the app? I would advice trying on Google chrome, on the most up to date version of the browser. Thank you -Ivy, Shopify Support
Feb. 4, 2022
JSON-LD this app produces is wrong. There is a low and high price generated which is inaccurate. For example, on one of the items, when the price is AED 375, it shows high and low of AED 375 as follows. Further, there is no way to change the JSON-LD. I can change the json-ld-product.liquid to change the product Json but there is no file for reviews "offers": { "@type": "AggregateOffer", "lowPrice": "385.0", "highPrice": "385.0", "priceCurrency": "AED"
Hi, thanks so much for taking time to submit a review. I will absolutely be passing this feedback onto our App Dev team. Can I ask for how you would prefer the prices to be displayed? Thank you - Ivy, Shopify Support
Feb. 2, 2022
Great help! Great way to help promote the products. Thanks for giving this option and looking forward for more advanced features
Thank you so much for taking time to write this review. I am glad to hear it's working well for you! -Ivy, Shopify Support
Jan. 31, 2022
App is creating error: 404 We're sorry, but this page could not be found. You may have tried to view a page that doesn’t exist or entered an incorrect address. -> no solutions provided
I am sorry to hear that you're experiencing this issue and would encourage you to contact our support team directly so that this can be investigated in more detail. You can reach them through the Shopify Help Center: https://bit.ly/2AWw5VA. Thank you for reaching out and I hope our team will be able to help you resolve this problem. -Victor, Shopify Support
Jan. 29, 2022
A app seria excelente se eu conseguisse carregar o csv que a app fornece. O apoio técnico não responde nem por email. Péssimo serviço.
Jan. 28, 2022
As many recent reviews indicate, the app will lead to a 404 error page after authenticating within the Shopify backend. Clearing browser cache or using different browsers is not helping, as it is leading to an URL with "undefined" in the title, which suggests to be a JavaScript bug. I don't see that previous replies to this issue have been helpful to the users.
Thank you for writing your review and I'm sorry to hear that you've experienced this issue. I would recommend contacting our support team directly so that you can be authenticated on the store and this issue looked at in more detail. You can reach our team by contacting us through the Shopify Help Center: https://bit.ly/2AWw5VA. -Victor, Shopify Support
Jan. 25, 2022
This one app has helped to increase my sales, give my customers a voice and taken my store to the next level. I'd give it 10 stars if I could.
Thank you for writing your review and I'm delighted that the Product Reviews app has helped your customers share their experiences of your products. We appreciate you sharing your feedback with us here. -Victor, Shopify Support
Jan. 13, 2022
Well, it's free so I can't really complain. The back-end could use some work, but again, useful for what it does.
We appreciate you sharing your feedback with us here and I'm glad to hear that you've found the app to be useful. Thank you for getting in touch and writing your review. -Victor, Shopify Support
Jan. 7, 2022
This app was good all until it starting glitching. Every time I try to access the reviews it brings me to a page that says "404 Error". Very frustrating as someone left a fake review that we can't even remove.
Thank you for writing your review and for letting us know about this issue. I would first recommend trying to load the app in another browser, or via another device, to see if the problem is present there as well. If not, then it's likely browser related can be easily resolved with a clear of your browser's cache. If it's present when you view the app in other browsers and devices, then there's likely an issue with the app and further troubleshooting will be required. I would recommend contacting our support team for further assistance as they will be able to authenticate you on your store and take a closer look: https://bit.ly/2AWw5VA. -Victor, Shopify Support
Jan. 5, 2022
Really easy to install and use. The only thing bothering me is that I can't find how to see the rating under each product on the main page. You have to click on every product to see the reviews.
Thank you for reaching out and sharing your feedback, and I'm delighted that you've found the app useful for your store. The installation instructions within the app do provide you with instructions on adding the reviews under each product under collection pages, and we have a guide on more advanced customizations on the Help Center: https://bit.ly/3GBGxij. Please also feel free to reach out to our support team directly for more assistance on customizing the Product Reviews app: https://bit.ly/2AWw5VA. -Victor, Shopify Support
Dec. 31, 2021
Easy enough to use, it's free, but you have to specifically enable and not block any cookies in your browser to avoid the 404 error so many people are seeing. Otherwise you cannot view the ratings. Other apps don't have this issue so I don't know what's up with this one. Additionally, you can show blank stars with no ratings on the product pages but not the collection pages, so if you show your reviews on the collection page it looks weird with some products having reviews and others being blank. Finally, you cannot reply to reviews, which is a little frustrating. Why can we not just have this review system that I'm using right now? Will change my review if these changes are implemented.
Hi there. Thank you so much for your review and this great feedback. We can certainly see the value in these ideas and would be happy to share them with our development team for potential future updates. Thanks again for your review! -Marty, Shopify Support
Dec. 30, 2021
Hello, i installed the app in my store, app was installed successfully, but there is an issue app is showing an error when I'm trying to open it. Error Mentioned Below: We're sorry, but this page could not be found. You may have tried to view a page that doesn’t exist or entered an incorrect address. You can try going back. Please check this and connect with me via email: [email protected] your replay is highly appreciated. Thanks.
Hi there. Thank you so much for your review and for providing us with this feedback. We are sorry to hear you are having issues with our application. I would suggest reaching out to our live support team so we can access your account and take a closer look into this issue with you. You can do this, by heading to our Shopify Help Center (https://bit.ly/3cJkx8V) and we'd be happy to continue assisting you through live chat, email, or callback. Thanks again! -Marty, Shopify Support
Dec. 24, 2021
Compared to other Apps available for reviews, the Reviews App is fairly basic. My question is "are any App updates coming soon?" For example, this review to the App displays an "Overall Rating", a graph, and options to sort the reviews by relevance and star rating... 1. Can the Reviews App be modified to these simple features? A version 2.0 2. Or, can the App be modified on my end to show the basic areas (Overall Rating, a graph, and options to sort the reviews by relevance and star ratings? Thank you, William
Using app
5 days
Total reviews
1
Average rating
3.0
Hi there. Thank you for taking the time to leave this review and share your feedback. I would advise reaching out to our live support team to share this feedback in more detail, as currently, I'm having trouble understanding exactly what you mean. Once you reach out to our live support team they will be able to determine any possibilities for your request. If they are not possible currently in our app, our team would be happy to submit your feedback to our developers for potential future updates. You can reach out to us directly via the Shopify Help Center (https://bit.ly/3cJkx8V) and we'd be happy to continue assisting you through live chat, email, or callback. Thanks again for the review! -Marty, Shopify Support