Product Reviews
Allow customers to leave product reviews on your store
Rating
3.6
feedback
1,842
chart
#7,632
All reviews
Rating Breakdown
Review RSS Feed
April 14, 2022
This app don't work, there is a 404 error when I try to open it. What to do ? Can devs do something ?
Hey, there. Thank you so much for leaving a review for us. I'm sorry to hear about this 404 error you encountered. I took sometime to check out our incident log and we have no record of any outages that would have triggered this issue. There is a chance it could be something local, so I recommend doing a cache and cookies clear, and then see if you can load the application. If your issues persist, I recommend reaching out to our Live Team for some additional troubleshooting: https://bit.ly/2AWw5VA. -Imogen, Shopify Support
April 7, 2022
I added this free app to my site. Although I haven't had many sales yet, it has been easy for people to leave a review.
It's great to hear that you've installed the Product Reviews app and are enjoying it so far! We appreciate you taking the time to write your review and I wish you the best of luck with your business. -Victor, Shopify Support
April 6, 2022
Can someone please help me to import my reviews to my new template? I saved it as CSV and tried a number of times but it just doesn’t work.
I'm sorry to hear that you've had issues importing your reviews into the Product Reviews app and thank you for notifying us of the issue here. I would first recommend checking out our help documentation about CSV review imports and making sure that you're following the listed instructions: https://bit.ly/3KE7xj0. Importing CSV files can often result in an error even if the mistake in the file is small, so it's also worth checking your CSV file again to make sure there aren't any errors or typos. If you're still unable to locate the issue and are still receiving an error message when you try to import, you can contact our support team for further assistance: https://bit.ly/2AWw5VA. -Victor, Shopify Support
April 4, 2022
When editing the code, I need to open the "product-template.liquid" file from the "Sections" item on the screen. But I can't find the file name. How should I do? Thank you.
Thanks for getting in touch and asking your question. If you're using an Online Store 2.0 theme then you will be able to install the reviews app into your store directly through the theme editor, as opposed to just installing it via the theme's code. You can follow the instructions here for guidance: https://bit.ly/3E4PHTY. If you're using an older theme or are still having issues, please feel free to contact our support team to get further assistance: https://bit.ly/2AWw5VA. -Victor, Shopify Support
March 30, 2022
It is a great app. However, it will be greater adding a uploading pictures function. Thank you for the amazing app.
I'm delighted to hear that you've enjoyed using the Product Reviews app and we appreciate you sharing that feedback with us here. In terms of allowing customers to upload photos through the app, I can certainly see why this would be a useful addition and I will be sure to pass your comments onto our development team. Thanks again. -Victor, Shopify Support
March 18, 2022
Instructions for CSV formatting are basic and there is no FAQ for common issues or a troubleshooting guide. Shopify CS seems to be mystified by the fact that there could be issues and are not helpful, just time-consuming with no real outcome.
I am sorry to hear that you've had a negative experience with the Product Reviews app and have not received the support you were looking for when you reached out to us directly. If you'd like additional support, please feel free to post a thread on our Community Forums (https://bit.ly/3Dra90R) about this issue and tag me (@Victor) and I would be happy to look into this further for you. -Victor, Shopify Support
March 17, 2022
Hello. I'm using this app since several months now. Simple free app. Works well. Really easy to install and use.
Thank you for writing your review and I am delighted to hear that the Product Reviews app has worked well for you and your business! We appreciate you taking the time to share your feedback with us here. -Victor, Shopify Support
March 14, 2022
The app is terrible now after 2.0 came out. When you leave review the stars are not showing correct. I pay 80$ monthly and basic things like this is not fixed what are important for the business.
Thank you for your review. I'm sorry to hear that you're not enjoying the app lately - it sounds like your review stars aren't showing correctly, which is most likely a theme related issue. If you're using a Shopify-created theme, we'd be happy to help you out with that! Please visit our Help Centre to request support from our team: https://bit.ly/2AWw5VA. If you're using a third party theme, your theme developer should be able to assist you with that as well. Hope that helps, and feel free to contact our support team with any further questions. - Brie, Shopify Support
March 14, 2022
App stopped working today, reviews and stars can't be seen. Will give 1 star until it's fixed. App works ok imo, it's a 5 star for me (when it works). edit: looks like it's fixed
Hi, CryptoNumeris! So sorry to hear that your app wasn't working, however I'm glad to hear that everything is resolved for you now. Thank you for the kind review. If you have any other issues with the app, our support team would be glad to lend a hand any time: https://bit.ly/2AWw5VA. Cheers! - Brie, Shopify Support
March 14, 2022
Hello. I'm using this app since several months now. And today, this app doesn't work anymore. The reviews have desappear from my website. Could you please help me ?
Hey, there! I'm sorry to hear that your reviews seem to have disappeared from your website. If you recently changed your store's theme or have an older theme, or if you made any coding changes to your theme, you may need to re-install the Product Reviews snippet: https://bit.ly/3tz1g21. If you're still having trouble with this however, we'd love to help you out. Please contact our support team and we can troubleshoot this with you: https://bit.ly/2AWw5VA. Cheers! - Brie, Shopify Support
March 12, 2022
Every time a customer of mine leaves a review and I go to approve it, I get an error message saying the page doesn't exist. Please fix
Hey, there. I'm sorry to hear that you're experiencing an error message when trying to publish reviews. I'd recommend clearing your browser's cache and cookies to help resolve any local issues that may be occurring. If you're still experiencing this issue, please contact our support team and they'd be more than happy to help you resolve this (https://bit.ly/2AWw5VA). Thank you! - Brie, Shopify Support
March 8, 2022
Die App funktioniert prima, es sieht alles Bestens aus und die App ist einfach zu bedienen und die Rezensionen zu akzeptieren auf der website.
March 3, 2022
Simple free app. Works well. Would be nice to have some extra features like linking to emails asking customers for a review. So customers could leave a review upon purchasing an item on the site. But simple enough and effective enough
Thank you for writing your review and for sharing your experience using the Product Reviews app here! We appreciate you taking the time to do so. I'm glad to hear that you've found the app simple and easy to use, but can appreciate why having an option to email customers asking for a review would be really useful. I'll be sure to pass your comments on to our app development team. -Victor, Shopify Support
May 3, 2022
updated may 03, 2022 APP ONLY WORKS ON OUR iPad within the shopify app - NOT ON WINDOWS No matter which computer, no matter wich Windows 10, 11 or the ancient Win 7, no matter which browser Mozilla, Chrome, Edge even with deleted cache and cookies. Once again the app doesn't work. An annoyance for months. After a short time, after several reinstallations, it worked again, but now it suddenly stopped working again. Again the error message as mentioned below Not really usable on Windows. old comment: I've been getting the following error message when I open the app: "An unexpected error occurred. Try refreshing this page or going to another page in Shopify. If that doesn't work, visit our status page for updates and try again later." Reinstalling several times didn't help either. Please check!!
Using app
Over 1 year
Total reviews
4
Average rating
4.0
I'm sorry to hear that you've had this problem and thank you for letting us know here. If you're having the same issue after reinstalling the app, I would try accessing it through different browsers and devices to see if it's consistently failing to load across each one. You can contact our support team directly if the problem persists; they can be reached through our Help Center through this link: https://bit.ly/2AWw5VA. -Victor
Feb. 25, 2022
Bien et gratuit, par contre il manque la possibilité de mettre les photos des clients. L'image c'est la base pour se faire un avis :)
Feb. 24, 2022
what a pity! The app works well but the settings are basic and can't be modified. for instance, unlike this review, my customers have to add a review title...why? also you can't change font sizes and they are sooo tiny and looks a bit of a mess.
Thank you for taking the time and sharing this feedback with us. We can see how having more modifications (eg. remove title) and advanced settings (eg. fonts) can be beneficial for our merchants, like yourself, and we'd be happy to send these suggestions to our development team. Cheers! -Elias, Shopify Support
Feb. 23, 2022
Shopify customer service is horrible. I can't believe a company this large with so many customers won't take support calls...
Hi there, Tree Buddees. Thank you so much for taking the time to leave a review for us. I'm sorry to hear that our we've let you down when it comes to our customer care. We strive to provide excellent service whenever we can, and I'm hoping that my assist here helps repair your trust with us. Although Shopify does not have a direct phone that you can call for support, we do offer support via phone-calls through our 'Callback' system. In order to access this, you'll want to visit our help portal, (https://bit.ly/3c5icUc), and login to your store. Then, type anything into the search bar that appears. Once the results generate, scroll down the page and select the 'Contact Us' button that appears. From there, select your desired support option, in this case being the 'Callback' option, and you'll be able to provide us with contact info so we can quickly call you and get in touch. Please, give the above steps a try, and our Live Team should be able to assist you with any issues you're currently facing. -Imogen, Shopify Support
Feb. 22, 2022
Works well, it would be great if it could integrate with shopify email to automatically email the customers asking for a review after a purchase
Hi there, LABELLED. Thanks so much for taking the time to leave us a review! Your idea about an automatic review request email is fantastic, and not one I've heard before! I'm going to take this feature request to our Product Development Team, so they can look into implementing such a thing in the future. In the meantime, you should considering editing your 'Order Confirmation' to include a request for your customers to leave a review on your products! This email is sent to your customers automatically, so this could be a good band-aid solution until something better is implemented. Thanks again for your review! -Imogen, Shopify Support
Feb. 20, 2022
No access to reviews or for customers to provide new reviews and no way to get support. It suddenly dropped off a few months ago and I can't seem to get it enabled again. Super disappointed as I had a lot of great reviews left on my site.
Hi, there. Thank you so much for taking the time to leave a review for us and the Product Reviews app. There are been folks that have reached out to us regarding errors trying to launch the application, and we've found that cache and cookies clear of their browser usually clears this issue up. I recommend giving that a try. If the problems persist, please reach our to our Live Support Team using this link, (https://bit.ly/3c5icUc), so they can assist you with live troubleshooting and finding a resolution. -Imogen, Shopify Support
Feb. 18, 2022
I have used this app for years, now I am getting an App error: 404 "We're sorry, but this page could not be found. You may have tried to view a page that doesn’t exist or entered an incorrect address." My cookies were on third party, I changed them to allow all cookies and it is now working yeahhhhhhh........
Hey, there. Thank you for taking the time and sharing your review. It is important to enable third-party cookies (https://bit.ly/347JDwy), as more and more third-party apps, integrations, or websites require cookies in order to work properly. If the cookies are enabled and you're still running into issues, then we may need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify app store at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/3ttBpXi) and log in to your account to create a support request. Cheers! -Elias, Shopify Support