Product Reviews

Thank you for writing your review and for detailing the issues you had with the Product Reviews app. I appreciate the frustration you'd have with the loss of feed data and issues with the scheme data provided by the app, and I will be sure to submit your comments to our app development team. -Victor, Shopify Support

Thank you for getting in touch and for writing your review, and I am sorry to hear that you've found the Product Reviews app to be incompatible with your store from an SEO perspective. I will be sure to pass your feedback onto our app development team for them to consider. -Victor, Shopify Support

Thanks so much for taking the time to leave a review for Product Reviews! We're so glad to hear that it's been helpful for your business in the SEO sphere. If you ever have feedback you'd like to leave for Product Reviews, feel free to update your review, or reach our to our Live Team. -Imogen, Shopify Support

Hey there, Noisy Clan. Thanks so much for taking the time to leave a review for Product Reviews. When it comes to importing reviews, there are a few issues that may pop up. If an import fails, it's likely caused by one of the products having reviews imported is not set to 'available' for the 'Online Store' sales channel. it's recommended that you mark your products as 'available' in the 'Online Store' sales channel before importing your reviews, as this will prevent the import from completing successfully. Additionally, imports can enter a sort of 'stuck' state occasionally, and our Live Team will need to be contacted here to refreshed the import so it completes. I recommend giving the availability step a try, and seeing if they resolves things. If it doesn't, then please reach out to the live team using this link: https://bit.ly/2AWw5VA. -Imogen, Shopify Support

Hey there, ASAP Aquarium. Thanks so much for taking the time to leave a review for Product Reviews. We're sorry to hear that the application has seemingly stopped working for you, and we'd love to lend a hand to help resolve things. I suggest that you reach out to our Live Support Team using this link (https://bit.ly/2AWw5VA), so you can let us know what exactly is going on with the application, so we can lend a hand with resolving the issues. -Imogen, Shopify Support

Hi, there. Thanks for taking the time to leave us a review today, and I'm sorry to hear about the issues you've been having with Product Reviews. The installation process for the app is a bit more involved with having to directly add the code to a theme file, and we recognize that other similar applications have installation processes that skip doing this step manually. I'm also sorry to hear about these bugs you've mentioned, as well. You mentioned you've been chatting with our Support Team, and I advise that you continue to do so if you experience continued issues with Product Reviews. The Support Team is equipped with the tools to help you troubleshoot the application in real-time, and are also able to document the bugs you've been experiencing so they be passed along to our Product Team. -Imogen, Shopify Support

Hey there, Fonthill Media. Thanks very much for taking the time to leave us a review, and I'm sorry to hear about the issues you're experiencing using Product Reviews currently. It is true that Product Reviews requires cookies to be enabled on the browers you're using in order for it to load properly. It sounds like you've been speaking with our Live Support Team directly, which is great, as they're equipped with the tools and information to help you address this issue. Since the error message you're receiving is related to cookies, it's likely doublechecking your browser's cookie settings can help you resolve this. You can confirm that it's a cookies issue by using a different browser to login to your store, and access the application. You'll also want to make sure that you're not using an incognito window or a private browsing window to login to your Shop. The method used to enable cookies is different for all browsers. If you're using Google Chrome, you can try the following steps: (Chrome menu > settings > privacy and security > cookies and other site data). Since it sounds like you've already been chatting with the team, if the above information doesn't help you, I advise that you continue to follow up with them so they can help guide you to a resoution. -Imogen, Shopify Support

Hi there, The Coffee Project. Thanks for taking the time to leave us a review for Product Reviews. I appreciate you providing everyone with the context surrounding your support ticket with us. Since you've already been communicating with the team, I strongly recommend that you continue speaking with them. The Live Team is able to authenticate you and your account, and is able to dive a lot deeper than what we can here on the Reviews Team. If you're continuing to have issues with the app, even with the help that they've been providing, please stress that with the team and let them know that the issues are persisting. We all do our best to help, and I'm confident that our team will continue working with you until a solution is found for your issue. -Imogen, Shopify Support

Hi, there. Thanks for leaving a review, and we're sorry to hear about these 404 issues you've experienced with Product Reviews. When investigating these 404 issues, they usually do end up being the result of a cookies setting issue with the browser you're using to login to Shopify. Product Reviews requires cookies to be enabled in order for it to load as expected. A method to confirm that this is a cookies issue by using a different browser to login to your Shopify store, and to open the application. If you're using a private viewing or incognito browser, you'll need to stop using this type of window to login to your store, as this causes Product Reviews not to work, because these windows block cookies. The method used to enable cookies is different for all browsers. If you're using Google Chrome, you can try the following steps: (Chrome menu > settings > privacy and security > cookies and other site data). The steps for checking your cookies settings for other browsers can also be found via a quick Google search. You mentioned that you do not believe that this is a local issue, or cookies-based issue. If you believe that something more in-depth is happening with your Product Reviews application, then I recommend reaching out to the Live Team. That way, they can authenticate you accont, take a deep dive into the application, and refer to the Technical Team if needed for some advanced troubleshooting. You can access the Live Team using this link: https://bit.ly/2AWw5VA. -Imogen, Shopify Support

Hi there, Pravaah India. Thanks for taking the time to leave a review, and we're sorry to hear about this 404 issue you've been experiencing with Product Reviews. When looking into these 404 issues, they usually end up being the result of a cookies setting issue with the browser you're using to login to Shopify. Product Reviews requires cookies to be enabled in order for it to load as expected. You can confirm that this is a cookies issue by using a different browser to login to your Shopify store, and to open the application. If you're using a private viewing or incognito browser, you'll need to stop using this type of window to login to your store, as this causes Product Reviews not to work, because these windows block cookies. The method used to enable cookies is different for all browsers. If you're using Google Chrome, you can try the following steps: (Chrome menu > settings > privacy and security > cookies and other site data). The steps for checking your cookies settings for other browsers can also be found via a quick Google search. If you go through the above steps and you continue to get the 404 errors, reach out to our live team using this link here: https://bit.ly/2AWw5VA. This will allow us to get you authenticated to make sure that we can look into any additional errors. -Imogen, Shopify Support

Hey, there. Thanks so much for taking the time to leave a review for Product Reviews. I can let you know that this issn't a compliance issue based on your region of operation, and with that being said, I'm so sorry to hear that these issues have disrupted your business. Investigating these 404 issues, they typically end up being the result of a cookies setting issue with the browser you're using to login to your Shopify store. Product Reviews requires cookies to be enabled in order for it to function and load as needed. You can confirm that this is a cookies issue by using a different browser to login to your Shopify store, and to open the application. If you're using a private viewing or incognito browser, you'll need to not use this type of window to login to your store, as this will cause Product Reviews not to work, as these types of windows block cookies. The method used to enable cookies is different for all browsers. If you're using Google Chrome, you can try the following steps: (Chrome menu > settings > privacy and security > cookies and other site data). The steps for checking your cookies settings for other browsers can also be found via a quick Google search. If you go through the above steps and you continue to get the 404 errors, reach out to our live team using this link here: https://bit.ly/2AWw5VA. This will allow us to get you authenticated to make sure that we can look into any additional errors. -Imogen, Shopify Support

Hi there, Degree Seven. Thanks for taking the time to leave a review for Product Reviews. We have seen some users reporting this issue with 404 errors in a pretty large volume. Looking into these issues, they typically end up being the result of a cookies setting issue with the browser you're using to login to your Shopify store. Product Reviews requires cookies to be enabled in order for it to function and load as needed. You can confirm this is a cookies issue by using a different browser to login to your store and to open Product Reviews. Additionally, if you're using a private viewing/incognito browser, you'll need to not use this type of window to login to your store, as this will cause Product Reviews not to work, as these types of windows block cookies from functioning. The method used to enable cookies differs between browser. If you're using Google Chrome, you can try the following steps: (Chrome menu > settings > privacy and security > cookies and other site data). The steps for checking your cookies settings for other browsers can also be found via a quick Google search. If you go through the above steps and you continue to get the 404 errors, reach out to our live team using this link here: https://bit.ly/2AWw5VA, as we'll need to authenticate your account to dig into any potential deeper issues. -Imogen, Shopify Support

Thank you for taking the time and sharing this review! We're delighted to hear that you're enjoying our app, Product Reviews! If you're looking to import reviews from your supplier, then there are a few options that you can explore for accomplishing this. For example, if you're using Oberlo or AliExpress, then you can use AliExpress Review Importer (https://bit.ly/39hMiWz) to import their reviews to your store. However, for any other service providers, you can check if they have an app on the Shopify app store (https://bit.ly/3NdSXQl) or you can consider importing the reviews using CSV (https://bit.ly/3s3pbWQ). If you need any help with Product Reviews or with importing reviews using CSV, then we'd be happy to continue assisting you through live chat, callback, or emails. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers! -Elias, Shopify Support

Hello, there. Thank you for reaching out and bringing this to our attention! It is possible that the issue could be due to your Chrome browser, as the Product Reviews app requires storing cookies in order to work properly. In addition, you also can't use incognito/private windows as they prevent cookies from being stored. Can you double-check the cookies settings (Chrome menu > settings > privacy and security > cookies and other site data) on your browser and see if that helps resolve the problem? If your browser has cookies enabled and the issue continues to persist, then it looks like we'll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify app store at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log in to your account to create a support request. Cheers! -Elias, Shopify Support

Thank you for reaching out and bringing this to our attention! I've taken a look using Google Chrome, and I didn't have any luck replicating the 404 error on my end. However, I was able to find that some merchants are experiencing this issue due to the cookies settings or when using an incognito/private window. Can you double-check the cookies cookies in your browsers' settings (Chrome menu > settings > privacy and security > cookies and other site data) and see if that can help resolve this issue? If your browser already has cookies enabled and the issue persists, then it looks like we'll need to access your account in order to resolve the issue. While we’re not able to provide account-specific support via the Shopify app store at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log in to your account to create a support request. Cheers! -Elias, Shopify Support

Thank you so much for taking the time and writing this review! We're delighted to hear that Product Reviews has made it easy for your customers to leave a review and we appreciate the support. If you need any assistance with one of our apps, we'd be happy to assist you through live chat, callback, or emails - simply get in touch with us via the Shopify Help Center (https://bit.ly/2AWw5VA). Cheers! -Elias, Shopify Support

Thank you for getting in touch and informing us that you're having this issue. This error can occur when the Product Reviews app doesn't have access to your browser's cookies; I'd recommend making sure that you're not accessing your store through a private or Incognito window, and that you have cookies enabled within your browser. If you've checked this and the issue persists, please reach out to our support directly for further support: https://bit.ly/2AWw5VA. -Victor

I'm sorry to hear that you're having this issue and thank you for notifying us of it here. The 404 error can sometimes occur when there is an issue with the Product Reviews app accessing your browser's cookies, so I would recommend making sure you have cookies enabled on your browser and that you are not accessing the app in an Incognito or private window. If you are still having issues however, please feel free to contact our support team directly for further assistance: https://bit.ly/2AWw5VA. -Victor, Shopify Support

Hey, there. Thanks for leaving a review for us. I'm so sorry to hear about this 404 error you're facing. I took sometime to check out our incident log, and we appear to have no record of any outages that would have triggered this. There is a chance it could be something local, so I recommend trying a cache and cookies clear for your browser, and then seeing if you can load the application afterwards. If your issue persists, I recommend reaching out to our Live Team for some additional troubleshooting: https://bit.ly/2AWw5VA. -Imogen, Shopify Support