Product Reviews

Hi, there. Thank you for connecting with us. It sounds as though there may be some leftover code from the app on your store. Our 24/7 Support team can absolutely assist with this. If you haven't already, please reach out to us using this link (https://bit.ly/2AWw5VA) so we can support you further. -Olivia, Shopify Support

Hello! Thank you so much for writing to us. In fact, to view the admin of the Product Review app using a mobile device, you just have to access it via the Shopify mobile app (https://bit.ly/3w7tban) first. Please give that a try and make sure to reach back out if other questions come up. -Olivia, Shopify Support

Hi, there. Thank you for taking the time to share your feedback with us. I am sorry to hear the app didn't work for you, but I do want to ensure you get the support you need with this. The code that you inject to use the app, must be removed after you delete the app. Where the reviews appear on your page, also depends on where you insert the code snippet during set-up. For further assistance with removal, please connect with our Support team directly here: https://bit.ly/2AWw5VA. We'd be glad to assist. -Olivia, Shopify Support

Thank you for taking the time and bringing this to our attention. We haven't received any other reports of a similar issue. However, it is possible that the issue could be due to the browser's settings. For example, in order for apps to work properly, you may need to allow third-party cookies (https://bit.ly/3I9Dz4p) and disable do not track (https://bit.ly/3mu81hh) for your browser. If the problem continues to persist after adjusting your browser's settings, then we'd be happy to further assist you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers. -Elias, Shopify Support

Hi, there. Thank you for reaching out to us. It appears you are experiencing an issue unrelated to Product Reviews. For further assistance and insight into your situation, I encourage you to connect with our Support team directly at this link: https://bit.ly/2AWw5VA. -Olivia, Shopify Support

Hi, there. Thank you for connecting with us and letting us know. This certainly sounds like a glitch, and one we can help you fix. I understand you have already reached out to our Support team, so I encourage you to connect with us via live chat (https://bit.ly/2AWw5VA) to get the support you need. This way we can look into your original ticket, and offer you an immediate update. -Olivia, Shopify Support

Hey, there. Thank you for reaching out and bringing this to our attention. While we understand that you've already uninstalled the app, the function to "write a review" is still appearing on your store. Did you get a chance to remove the code that was added to the bottom of your theme? To resolve this, you simply need to remove the custom coding that was added to your theme. If you don't remember where the code was added, then you can reference our installation guide (https://bit.ly/3ecl3g2) to locate the file. From there, you can delete the code or roll back to an older version of the theme file (https://bit.ly/3JC9gEz). If you need further assistance with this, then we'd be happy to assist you through live chat, email, or callback. To create a support request, please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account. Cheers. -Elias, Shopify Support

Hey, there. Thank you for bringing this to our attention. We understand how important it is for the reviews to be displayed properly, and we've got a step-by-step guide to help with installing Product Reviews based on the theme you're using - that's right over here: https://bit.ly/3ecl3g2. If you need further assistance with Product Reviews, then we'd be happy to assist you through live chat, email, or callback as well. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Thanks! -Elias, Shopify Support

Hi, there. Thank you for letting us know that you're having trouble accessing the app. Please try updating your browser, clearing your browser's cache and cookies, and make sure that you're not trying to access the app in incognito mode. If you are still experiencing this issue after trying these things, please contact our Support team and they'd be happy to help you troubleshoot further: https://bit.ly/2AWw5VA. Thank you! - Brie, Shopify Support

Thank you for writing your review and I am sorry to hear that you've had this issue with the Product Reviews app. This error can occur when the Product Reviews app is unable to access your browser's cookies, which is needs to in order to operate correctly. This means the app will not work if you are accessing your store in a private or Incognito window, or if you have cookies disabled in your browser. I'd recommend checking your browser's settings to make sure they are enabled and to make sure it is up-to-date to the latest version. If the issue persists, I would encourage you to reach out to us again so further troubleshooting can be done. Our support team can be contacted here: https://bit.ly/2AWw5VA. -Victor, Shopify Support

Thank you for writing your review and for letting us know about this issue. I would recommend contacting our support team directly so we can take a closer look at this problem and help you troubleshoot the issue. Our team can be reached at any time here: https://bit.ly/2AWw5VA. -Victor, Shopify Support

Thank you for writing your review and for letting us know about this issue. This issue can sometimes occur when accessing the app in a private or Incognito window, or if you have cookies disabed in your browser. The Product Reviews app relies on cookies to work properly and a 404 error will occur if it cannot access cookies within your browser. If you have cookies enabled and are still experiencing issues, I would recommend contacting our support team directly so we can troubleshoot this in more detail: https://bit.ly/2AWw5VA. -Victor, Shopify Support

Thank you for writing your review and for detailing the issues you had with the Product Reviews app. I appreciate the frustration you'd have with the loss of feed data and issues with the scheme data provided by the app, and I will be sure to submit your comments to our app development team. -Victor, Shopify Support

Thank you for getting in touch and for writing your review, and I am sorry to hear that you've found the Product Reviews app to be incompatible with your store from an SEO perspective. I will be sure to pass your feedback onto our app development team for them to consider. -Victor, Shopify Support

Hey there, ASAP Aquarium. Thanks so much for taking the time to leave a review for Product Reviews. We're sorry to hear that the application has seemingly stopped working for you, and we'd love to lend a hand to help resolve things. I suggest that you reach out to our Live Support Team using this link (https://bit.ly/2AWw5VA), so you can let us know what exactly is going on with the application, so we can lend a hand with resolving the issues. -Imogen, Shopify Support

Hi, there. Thanks for taking the time to leave us a review today, and I'm sorry to hear about the issues you've been having with Product Reviews. The installation process for the app is a bit more involved with having to directly add the code to a theme file, and we recognize that other similar applications have installation processes that skip doing this step manually. I'm also sorry to hear about these bugs you've mentioned, as well. You mentioned you've been chatting with our Support Team, and I advise that you continue to do so if you experience continued issues with Product Reviews. The Support Team is equipped with the tools to help you troubleshoot the application in real-time, and are also able to document the bugs you've been experiencing so they be passed along to our Product Team. -Imogen, Shopify Support

Hey there, Fonthill Media. Thanks very much for taking the time to leave us a review, and I'm sorry to hear about the issues you're experiencing using Product Reviews currently. It is true that Product Reviews requires cookies to be enabled on the browers you're using in order for it to load properly. It sounds like you've been speaking with our Live Support Team directly, which is great, as they're equipped with the tools and information to help you address this issue. Since the error message you're receiving is related to cookies, it's likely doublechecking your browser's cookie settings can help you resolve this. You can confirm that it's a cookies issue by using a different browser to login to your store, and access the application. You'll also want to make sure that you're not using an incognito window or a private browsing window to login to your Shop. The method used to enable cookies is different for all browsers. If you're using Google Chrome, you can try the following steps: (Chrome menu > settings > privacy and security > cookies and other site data). Since it sounds like you've already been chatting with the team, if the above information doesn't help you, I advise that you continue to follow up with them so they can help guide you to a resoution. -Imogen, Shopify Support