Inkybay ‑ Product Personalizer
Product customization & configurator with live preview options
Rating
4.9
feedback
169
chart
#1,104
All reviews
April 20, 2024
Have been using InkBay for a month now. Very easy to add items and take over for the items that I already had in my store. This gives the customer everything i need to run my store efficiently. The customers love the ability to customize to there liking! Customer support has been amazing too! Jeff did a great job answering my questions! Thank you!
Thank you for sharing your positive experience with Inkybay! Providing you with the tools you need to run your store efficiently is our goal, and we're glad to hear that your customers appreciate the ability to customize to their liking. We're especially pleased to hear that you've had a great experience with our customer support team, and we'll be sure to pass along your appreciation to Jeff. If you ever have more questions or need further assistance, please don't hesitate to reach out. We're here to help and appreciate your support of Inkybay!
March 18, 2024
Really like the app, I'm a bit slow figuring it out but.... There's a chat button and they are there ready to help. Plus the app loads super fast, easy to upload fonts and artwork. It will be interesting to see if this results in more customers.
Thank you for sharing your experience with us. We're glad to hear that you're enjoying the app. Our chat support is always ready to assist you with any questions or concerns you may have. We're thrilled to hear that you find the app loads quickly and that uploading fonts and artwork is easy. These features are designed to make your experience as seamless as possible. We hope that using Inkybay - Product Personalizer will indeed result in more customers for you. If you have any more questions or need further assistance, please don't hesitate to reach out. Thank you for choosing our app, and we look forward to helping you succeed!
March 17, 2024
The team at inkybay is the best custom service team that I have experienced on this app. We have a pretty complex customizer we are building and they were helpful with every step of the way. They are responsive, quick acting, and make sure the customer is satisfied with the result. HIGHLY RECOMMEND!!!
Thank you so much for your glowing review! We're thrilled to hear that you've had such a positive experience with the Inkybay customer service team. Building a complex customizer can indeed be challenging, and we're delighted that our team was able to assist you every step of the way. It's fantastic to know that they were responsive, quick to act, and dedicated to ensuring your satisfaction with the result. Your recommendation means the world to us, and we're committed to continuing to provide top-notch support for all your customization needs. If you ever have more feedback or questions in the future, please don't hesitate to reach out. Thank you for choosing Inkybay!
March 15, 2024
So far, the customer service is exceptional! They created a demo of what I would need in my store as I was chatting to them in the app, and then created a video tutorial for me to refer to once the demo looked like what I needed. I was able to follow the video easily to apply the effect to my store. Great support!
Thank you for your wonderful feedback! We're thrilled to hear that you've had an exceptional experience with our customer service at InkyBay. Providing personalized assistance, such as creating a demo and a video tutorial tailored to your needs, is something we strive for. We're delighted that you found the process easy to follow and that our support team was able to assist you effectively. If you ever need further assistance or have more feedback in the future, please don't hesitate to reach out. We're here to help and ensure your continued success with InkyBay - Product Customizer. Thank you for choosing us!
March 11, 2024
App semplice e assistenza sempre disponibile per aiutare. Ottima applicazione.
Grazie per il tuo feedback positivo! Siamo entusiasti di sapere che trovi Inkybay un'applicazione semplice ma eccellente per le tue esigenze. Fornire strumenti facili da usare e un supporto affidabile è importante per noi e siamo lieti che tu abbia avuto un'esperienza positiva con entrambi. Se hai ulteriori feedback o se c'è qualcos'altro con cui possiamo aiutarti, non esitare a contattarci. Siamo qui per aiutare e apprezzare il tuo supporto a Inkybay!
May 14, 2024
Edited 1 star back to 5 stars. I was able to talk to their tech team lead, and our concerns were addressed instantly. Their tech team apologized and properly explained that there was a small misunderstanding with their support team. Edited our review from 5 to 1 star. You're charging for a simple customization on the product page. They are insisting on a custom charge on simple customization, aligning the dropdown menus, upload buttons on the product options. The support staff provided exceptional service, demonstrating their commitment to customer satisfaction from pre-sale inquiries to post-installation support. Despite encountering minor difficulties during app installation and initial usage, the support team promptly addressed and resolved issues through guided video tutorials. Furthermore, they proactively communicated any missing functionalities or features to their development team for future updates. The app offers extensive capabilities, including the ability to handle setup charges per color and side, calculate run charges per print color, adjust prices based on product sizes, and provide quantity discounts. Its comprehensive features set it apart from other similar apps on the market.
Feb. 12, 2024
Best product customization app on this platform. Highly recommended. It's so easy to use and their customer support are top notch!
Thank you for your glowing review! We're thrilled to hear that you consider Inkybay the best product customization app on this platform. Your recommendation means a lot to us. We're delighted that you find our app easy to use and that you've had a positive experience with our customer support team. Providing top-notch support is a priority for us, and we're here to assist you every step of the way. If you ever have more feedback, questions, or if there's anything else we can do for you, please don't hesitate to reach out. We're dedicated to ensuring your continued satisfaction with Inkybay.
Jan. 24, 2024
AMAZING App. I love InkyBay. I have tried so many other apps and nothing compares to InkyBay. Not only is the app amazing but their suppport blows me away. The will stick by you and insure that your concerns are taken care of. Look no further than InkyBay.
Thank you so much for your enthusiastic feedback! We're thrilled to hear that you find InkyBay to be an amazing app and that it stands out compared to others you've tried. It's especially rewarding to know that our support has made a positive impact. We're dedicated to standing by our users and ensuring that any concerns are addressed promptly. Your recommendation means a lot, and we're here to continue providing you with the best service possible. If you ever have more feedback or questions, don't hesitate to reach out. Thanks for choosing InkyBay!
Nov. 13, 2023
Great Support and so fast. We´re new with Inkybay and have a lot of questions. Every question is answered and taken seriously
Thank you for sharing your positive experience! We're thrilled to hear that you've had a great support experience with Inkybay. Welcoming new users is a priority for us, and we're glad that your questions have been answered promptly and with the attention they deserve. If you have any more questions, need assistance, or have further feedback to share, please don't hesitate to reach out. We're here to help and ensure that your journey with Inkybay continues to be smooth and enjoyable. Welcome aboard, and thank you for choosing Inkybay!
Nov. 8, 2023
This app is fantastic! The live support is beyond great! They are always available and everyone I've chatted with is very knowledgeable and helpful!
Oct. 10, 2023
Greate experience with Inkybay
Thank you for your valuable feedback! It's great to hear that you've had a positive experience with Inkybay! If you ever have more feedback, questions, or suggestions, please don't hesitate to reach out. We're here 24/7 to assist you in any way we can. Thank you for being a valued merchant of Inkybay!
Oct. 2, 2023
We've been using InkBay for a couple of years now and it just works. Experimented with some other product customizers, but they just don't have the full set of features that InkBay provides. Customer service is also lighting fast. Only used the chat, but they respond within minutes and stay actively engaged until the problem is solved and it never takes them long to solve!
Thank you for your valuable feedback! We greatly appreciate your continued trust in Inkybay for the past couple of years. We're thrilled to hear that Inkybay has consistently met your needs and outperformed other product customizers with its comprehensive set of features. Your satisfaction drives us to continue enhancing our app to ensure it remains your go-to solution. It's fantastic to know that you've had such a positive experience with our customer service team. Our commitment to providing fast and effective support is unwavering, and we're pleased to hear that you've had speedy resolutions via our chat service. Your feedback and support mean the world to us, and we look forward to serving you for many more years. If you ever have more feedback, questions, or suggestions, please don't hesitate to reach out. We're here 24/7 to assist you in any way we can. Thank you for being a valued member of the Inkybay community!
Feb. 28, 2024
I have to redo my rating, as the app is very unreliable and the "support" team is lacking. There are simply too many issues with the app.
Thank you for taking the time to share this wonderful review of InkyBay - Product Personalizer. We are delighted to hear about your satisfying experience with InkyBay. While the initial setup can sometimes be a bit challenging, we're pleased to learn that you were able to manage it. It's truly exciting to know that you're now ready to put it to use in real-life situations. We greatly appreciate your kind words about our technical team. We're also thrilled to hear that our support team was able to promptly address any issues you encountered within just 10 minutes. Providing efficient and effective support is important to us. If you have any further assistance, please don't hesitate to reach out. We're here to support you 24/7.
July 15, 2023
Nice product and support. customer support always ready to help. I have contact the customer support many time they always ready to help.
Thank you for your kind words regarding InkyBay - Product Personalizer and our customer support. We are so glad you've had a positive experience with both. We take customer satisfaction very seriously, and we are always dedicated to improving our products and services. Your feedback is invaluable, and we'll share it with our team. We're glad that you've found our customer support to be helpful. It is our primary duty to make sure that our clients are always able to get the business-centric help they need. Thank you for choosing us. If you have any further questions or need assistance, please don't hesitate to contact our 24/7 live support team. We're here to support you every step of the way.
July 4, 2023
Really nice app and a really nice support! A great team. They help you fast with all your problems.
Thank you for taking the time to write such a wonderful review regarding InkyBay - Product Persoanlizer. It is a pleasure to hear that you found our app really nice and our support team really helpful. Our primary goal is to provide prompt and effective business-centric support to our clients. We are happy to know we have met your expectations by solving all your problems. Our dedicated team is always committed to ensuring customer satisfaction and business success with our app. If you have any further questions or need additional support, please don't hesitate to reach out. We're here to help you 24/7.
July 3, 2023
A bit confusing getting started But their tech suppport is amazing - Alvin was amazing very communative as well! Thanks bunches!
Thank you for your feedback about your experience getting started with Inkybay - Product Personalizer. We apologize for any confusion you may have encountered, but we're thrilled to hear that our tech support, especially Alvin, was amazing and provided excellent communication throughout the process. Our team is dedicated to assisting our users every step of the way, and we're glad that Alvin was able to help you effectively. We greatly appreciate your kind words about our tech support. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to support you and ensure your continued success with our app. Thank you for choosing Inkybay - Product Personalizer, and we appreciate your feedback.
June 22, 2023
Just started using the app. The customer service is excellent. Looking forward to getting it all set up and can provide more feedback then.
Thank you so much for your kind words and positive feedback. We are thrilled to hear that you are happy with our customer service. Our 24/7 tech support team is here to help you every step of the way and make your experience as seamless as possible. Reach out to our team for any of your further adjustments. Thanks again and wishing you a successful business ahead.
June 10, 2023
I reached out with some technical questions, and they provided feedback within 5 minutes that helped me resolve my questions. I highly recommend their app, and their customer service is excellent!
Thank you for reaching out with your technical questions! We're thrilled to hear that our team at Inkybay - Product Personalizer provided feedback within 5 minutes and helped you resolve your queries. We appreciate your high recommendation for our app and are delighted that our customer service has met your expectations. We're here to help 24/7, so feel free to reach out if you need any further assistance. Thank you again for choosing Inkybay - Product Personalizer!
June 8, 2023
Excellent customer service. They are always willing to assist and get any errors fixed quickly! The app has been very helpful to our business. Thanks again!
Thank you for your kind words and positive review of our app, Inkybay - Product Personalizer! We're thrilled to hear you've experienced excellent customer service from our team. We take pride in our willingness to assist and resolve any errors quickly. We're delighted that Inkybay has been helpful to your business. Your satisfaction means a lot to us. Thank you once again! We're here to help 24/7
June 5, 2023
The App is good, but the customer support is better. Tkey have been really patient with me and guided me in every step.
Thank you for your fantastic feedback regarding InkyBay - Product Personalizer. We are glad you find our app good, but we are happier to hear our customer service was better and they successfully exceeded your business expectations. We are always dedicated to providing excellent support to our users, and we're delighted that our team has been patient with you and guided you through every step. Thank you for choosing us and for your kind words about our customer support. If you have any further questions or queries, please don't hesitate to reach out. We're here to ensure your continued success with our app 24/7.