All reviews

Rating Breakdown

  • 5
    97% (588 ratings)
  • 4
    2% (13 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    1% (4 ratings)

Reviews with Text

  • 89% (537)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 5, 2025

Easy to configure app with a big impact for your CR. Support is fast and helpful! Thank you Koala.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 1, 2025

Great team and great app! Louie has been so helpful in getting an small issue fixed timely. We have seen a 17% increase in aov in just 7 days using the app for upsells!

Using app

9 days

Total reviews

8

Average rating

5.0

5 / 5 Share

May 1, 2025

Reliable and responsive customer support that not only resolves my issues quickly but also ensures ongoing assistance whenever needed

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

April 30, 2025

Excellent product. Works as advertised. Quick to response to questions.

Using app

11 days

Total reviews

7

Average rating

4.7

5 / 5 Share

April 29, 2025

Louie was helpful in helping with customization of the app.

Store

Boncini

Using app

1 day

Total reviews

4

Average rating

5.0

5 / 5 Share

April 25, 2025

Really good app, I've been searching for one with all the right functionalities and this is it :) Support great too.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

April 25, 2025

Store

AKELION

Using app

1 day

Total reviews

8

Average rating

3.0

5 / 5 Share

April 25, 2025

Service client réactif et de bonne qualité. Je recommande

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 25, 2025

Great app and customer service! Louie explained every details and helped me to solve all the issues.

Store

Sk1ntro

Using app

About 1 hour

Total reviews

18

Average rating

5.0

5 / 5 Share

April 24, 2025

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 23, 2025

Great service and so far a great product! I would like to be able to include randomly chosen products for the "10% OFF Bundle" style, but apart from that, an excellent app.

Using app

About 1 hour

Total reviews

5

Average rating

5.0

5 / 5 Share

May 11, 2025

The app itself works flawlessly and is technically solid. Setup was straightforward and the bundles are displayed correctly in the shop. However, we find the pricing model to be unfair. The monthly fee is based on the total revenue generated through the app — regardless of whether an actual upsell occurred. Even single-item orders, which would have happened without the app, count toward the pricing tier. This quickly bumps you into one of the highest pricing levels, even if the app didn’t contribute much value in those cases. In our opinion, the pricing should be based on actual upsells — meaning from the second item onward, where the app likely had a real impact. Technically impressive, but the pricing logic just doesn’t make sense for smaller merchants.

Using app

7 months

Total reviews

2

Average rating

4.0

Developer Reply

Hello, Thank you for your review. We are keen on improving your experience. We are really looking forward to talking to you or receiving more feedback via email. Looking forward to hearing from you. Regards, Koala Bundles team

5 / 5 Share

April 17, 2025

The support team was very quick to help us resolve an issue that was being caused by our custom product template. They made the process very easy.

Store

TOAK

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

April 17, 2025

Using app

About 1 hour

Total reviews

4

Average rating

5.0

5 / 5 Share

April 16, 2025

Perfect for anyone wanting bulk discounts, so easy to use!

Using app

3 minutes

Total reviews

5

Average rating

5.0

5 / 5 Share

April 15, 2025

As a novice POD store owner I had some questions about how to set up a volume discount. The support from Koala was very prompt and they provided the solution/s I was seeking. 5 out of 5 in my book, John Pettit

Using app

10 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 15, 2025

Alles super. Max hat extrem viel geholfen. Kann ich nur weiterempfehlen

Using app

8 months

Total reviews

3

Average rating

5.0

5 / 5 Share

April 14, 2025

Max in the customer chat was super helpful. The app was easy to set-up and started working right away.

Store

LADDER

Using app

22 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

April 14, 2025

ik raad deze app aan, je wordt snel geholpen en mensen zijn vriendelijk en kundig

Using app

About 2 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

April 13, 2025

Great service

Using app

17 minutes

Total reviews

1

Average rating

5.0