Puppet Vendors
Multi Vendor Commissions & Payouts Reporting
Rating
4.7
feedback
105
chart
#2,568
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
1%
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Less than a day
2%
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Less than a month
15%
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Less than a year
60%
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More than a year
19%
Reviews Summary
The reviews for the Puppet Vendors Shopify App are overwhelmingly positive, highlighting its effectiveness in managing consignment vendors, customizable features, and responsive customer service. Users appreciate the app's ability to track sales, manage payouts, and save time on manual tasks. The customer support team, especially Martin, is praised for being helpful, responsive, and providing step-by-step guidance. However, there are a few negative reviews mentioning bugs and errors, such as order syncing issues, system crashes, and disappearing orders. Despite these issues, the majority of users find Puppet Vendors to be a valuable tool for multi-vendor marketplaces.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 11, 2024
Our business works with artisans and small business owners who sell their products via consignment through our store. Currently, we only operate a physical retail store (webshop is down the line) and I was thrilled when I came across Puppet Vendors as it seemed to be a perfect solution to our "how do we manage consignment vendors with Shopify" problem. This app, while still new and working out a few minor glitches, is amazing. It works exactly how we need, our vendors are happy to be able to access their sales reports online, and I don't know how we ever functioned without it. Support (if you need it) is responsive and actually helpful. I repeat, ACTUALLY HELPFUL! This app was designed with an understanding of consignment needs and it shows. We are able to attribute custom sales to vendors on the back end, make payout adjustments, easily set up commission fee structures and do so many other things that save us so much staff time. FYI -we currently are only using the base product and that alone has made such a huge difference. We plan to add Payouts and Products soon once we have 100% vendor adoption in the vendor portal. If you can make the monthly investment, this app is well worth it.
July 10, 2024
My experience with Puppet Vendor's multi-vendor marketplace service has been mixed. Initially, the platform was invaluable as we expanded our business and onboarded more vendors. It streamlined our operations, and their customer service was responsive and helpful. However, over the past three weeks, we have faced serious issues. The system has been running very slow, preventing our vendors from accessing the portal and severely hampering our ability to fulfill customer orders promptly. Despite ongoing communication with Puppet Vendor's support team, the problem remains unresolved. Consequently, we are now exploring alternative vendors. While Puppet Vendor has its strengths, any new potential customers should exercise caution, especially if scalability and reliability are critical to their business.
Hi, Thank you for your feedback here and sorry to hear that you have been not having the best experience so far. We take these seriously and are in constant communication with your team to resolve them. Some issues may simply take longer than others but they will be resolved. We appreciate the impact this might have caused and apologize for this. Rest assured that a resolution will be released shortly.
June 1, 2024
We've encountered several bugs and errors since using this app. Here's a breakdown of the issues: 1. Order Syncing Issues: The latest orders frequently fail to sync automatically. While a temporary fix involving the date picker sometimes works, it's unreliable. We've reported this issue to the support team more than 10 times, requesting a permanent solution. Unfortunately, the problem persists even until today, leading us to post this review. There have also been instances where older orders disappear from the dashboard, raising significant concerns about the system's integrity for tracking orders and payouts. Vendors cannot trust a system where orders are not appearing or can 'disappear" unexpectedly. 2. System Crashes: During the first few weeks, the system intermittently crashed, particularly the "Fulfillment details pop-up." The pop-up window would freeze and timeout. In some cases, the entire system became unstable, also leading to timeouts. While these issues seem to be resolved now, they raise concerns about stability. 3. Empty Packing Lists: On occasion, the packing list function produced empty PDFs due to a problem with the PDF generator. Thankfully, this problem has been addressed. 4. Disappearing Orders: Cancelling a fulfillment previously caused the entire order to vanish from the dashboard. Thankfully, this bug has also been fixed. 5. Broken Payout Details Link: Clicking "view details" on a payout initially led to a broken link that returned no information. Again, this issue has been resolved. 6. 502 Bad Gateway Error: On May 16th, the vendor page displayed a "502 Bad Gateway" error. This was reported and subsequently fixed. Overall, the app's initial "bugginess" raises concerns about its readiness for live production. These basic errors should have been addressed prior to launch. Additionally, the repeated occurrences of missing orders have caused significant reputational damage to our business.
Hi, Thank you for your feedback here. We take these seriously and shall work with the team to resolve any concerns that may come up. As you can see, any issues raised were resolved very quickly and we intend to do so on a continuous basis as our goal is to become the best app possible. Some issues may simply take longer than others but they will be resolved. We appreciate the impact this might have caused and apologize for this. One of our team members has reached out to you for assistance.
April 13, 2024
Fantastic app! A very customizable app which we know will save us a lot of manual tracking. Super-responsive customer service.
April 6, 2024
The App is what you are looking for and more, and over all of that, you get AMAZING VERY LOVELY SUPPORT, I was working alongside Martin for the whole time and he was just top-notch, providing quick replies and help as well as step-by-step videos to get you going. I'm speechless about how great it gets!
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