Multi Vendor ‑ Puppet Vendors

WE are new with Puppet Vendors but they have given us great customer service! Any questions that I have, they are quick to respond and help work through any problems (totally created by me) I have encountered.

I have mixed feelings about this app. Whilst ultimately it does what I need, it appears to be buggy and not especially intuitive. My experience with support has been mixed with always excellent speed of response, communication and service from Martin, but rather dismissive from another staff member when requesting help for an ongoing issue which went on for months. This problem should have been very easily fixed but it took a ridiculous amount of messages over a long period of time for anyone to see what the very simple mistake was. New features are being rolled out but in my opinion, the current features could be better. I'd like to try the automatic payments or subscription service but at a higher price tier and doubts about how easy this is to navigate has put me off. I would also like a subscription based on 3 or 6 months and this isnt currently offered so it wouldnt be suitable anyway. Ultimately even though I've spent a lot of time on support, the price is good and it saves me a lot of time organising earnings for my vendors.

I like it a lot. I signed up today, and it already seems to have exactly the multivendor functionality we need for our business. Clean, practical, and easy to get started with.

We're gradually switching our sellers to another app. It's very complicated; we can't understand what changes the sellers have made to the products. Reaching customer service is also quite difficult. This is a marketplace app, but they haven't thought about these details.

amazing dashboard

We were finding a solution to our multi-vendor consignment business model and after extensive searching, locally and internationally, we found puppet vendor and it was amazing. The functionalities and capabilities regarding multi-vendor solutions given by PV are very exhaustive, ready to be utilize in almost any scenario. But the real value lies in their customer service, both pre and post sale services. They have been very helpful regardless of the issue and most importantly, they listen to the customers' feedback and actually add functionalities on their application just, tailoring to our specific needs (the added functions are also globally and permanently available afterwards). If you are looking for solutions in managing multi-vendor (and) consignment model, this is probably THE one for you! Special shoutout to Mr.Kriang in helping us immensely!

This app has been insanely good for us. The features are great, everything works smoothly, and the thing that absolutely blew me away is the customer support. I've NEVER experienced support like this from ANY app or service in my life. They've walked me through things step by step, fixed issues instantly, and even helped with stuff that wasn't technically their responsibility. Impeccable support, seriously. THANK YOU MARTIN!!! It's been such a game changer for us and I honestly can't recommend it enough. If you're considering this app, just get it.

Great company and service.

I would really like to express my sincere thanks to the team at Vendor Puppets. The service is truly amazing - any and every problem I have had (I'm not all that techy) was resolved overnight and they guided me through every step. I have personally spent a great deal of time trialing multiple multi-vendor platforms and the service and options available here are really outstanding - could not recommend highly enough! Thank you, team. Michelle Nixon (The Online Art Gallery Australia)

We migrated all of our inventory from another multivendor platform, and Puppet Vendors has been a huge improvement. Their tech support team has been very responsive and helpful during the transition. Highly recommend.

the multi vendor app is a Gem , their support is amazing

I wrote to the team expecting updates to the product, received confirmation that it would happen a week or two later. After a series of follow ups and six months of paying for the app, I received nothing. It was very frustrating. That said, once the Puppet team saw my initial review, they provided me with a full refund and offered to try again within a tight deadline (no longer need the service given we had to come up with an alternative). It was a nice response.

J’adore cette plateforme, elle est idéale pour la gestion de mon marketplace. L’interface est simple, efficace et répond parfaitement à mes besoins. Mon seul petit bémol concerne le chat des vendeurs : j’aimerais que les informations des clients n’y apparaissent pas pour plus de confidentialité. J’espère que cette amélioration pourra être prise en compte lors d’une prochaine mise à jour.

Excellent app as well as SUPERB customer service. Began to get a little frustrated due to pricing and some minor hiccups with set up, but customer service was AWESOME! They were able to work out a fair price schedule as well as help me through set up. I couldn't have picked a better service and I would definitely recommend for certain.

Great customer service, user friendly app. Perfect for consigning!

The customer support from Martin is absolute A+ which is such an important feature when setting up and maintaining your marketplace. We've only had this app installed for a couple of weeks but it's so user friendly to use & navigate. I can't wait to see where our marketplace journey goes using Puppet Vendors.

I have to say they are incredibly patient. Every time I run into a problem, they always find a way to solve it for me. What impresses me the most is that they even updated the backend, and each change truly moved me. This app is simply amazing.

A great tool that's helped us build our business the way we need. Excellent team behind this app who have been not only responsive but have gone above and beyond to help us many times. Awesome experience. Thanks Martin and team!

I simply cant speak more highly of a company ive ever worked with. Martin an the team at puppetvendors have been an intergral park of our setup, preparation and launch. Without them our systems wouldnt have been able to talk to our dispatch systems properly and after a chat with the team they simply set to work; creating a brand new shipping automation that not only saves us time but in the long run is going to potentialy save us thousands of pounds. The communication from the team kept us updated at every step of the way and remained calm even when i was stressing!! They gave me an extension on my subscription as we hadnt launched at the time of starting with them so we didnt incur any costs prelaunch, which we cannot again thank them enough for. From here on in it on and up with the project. The sky literally is the limit now we have the setup we dreamed of. We still have a few tweaks in the pipeline coming from them too as they never stop trying to make our time with them even better. LITERALLY COULD NOT SPEAK HIGHER OF A TEAM - UPDATE 12/11/26 - I cocked something up big time, went and deleted an essential file required to continue the like PV built for me, reported it to the tem there and they worked tirelessly (i mean this we were still up chatting at 2am his time) to get the issue resolved. It now is. We are back to operating strength and its all because of Martin and the team - literally lifesavers! - BEST MVM ON THE MARKETPLACE BY FAR