Push Down Hide Out of Stock MB
Shopify - Push Down & Hide Out Of Stock by...
Rating
4.6
feedback
137
chart
#308
All reviews
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Oct. 22, 2025
We are experiencing issues with the plugin. We are also paying for "Priority Support". Unfortunately there is no way to reach anyone and the matter is urgent. We do not get an answer in the chat. Very bad experience.
We’re truly sorry to see this feedback from a customer who has been using our app smoothly for more than three years. Our team works hard to provide fast and effective support to all users — even customers like you on the Basic plan receive Priority Support. Unfortunately, due to a high volume of support requests that day, our initial response was delayed by about 1–2 hours. We completely understand how frustrating that can be and sincerely apologize for the delay. After that, our team reached out with several solution suggestions, but unfortunately, they were not accepted. We always do our best to assist all our customers as quickly and effectively as possible. If you change your mind, please feel free to reach out to us — the Merchbees team is always happy to help with anything we can.
Sept. 23, 2025
Absolutely DOES NOT WORK. Tried cancelling multiple times and they're still charging me. No replies to messages. POOR POOR POOR
Hi There, we can see that you have been using our app for more than 3 years, and we are truly sorry to see your review. We have checked both our support mailbox and chat history, but we could not find any message from your store. We would love to understand the issue and help resolve it. Could you please contact us at [email protected]? Thank you.
March 13, 2025
I was billed $89.88 in January for 12 months, my shop has been offline for a couple of months as we worked on a relaunch and the app was accidentally uninstalled. I reinstalled and haven't been able to reach anyone in support, so in order to get into the app I have had to click the professional plan option thinking I had the trial period to sort this out and I've just been notified the approved $89.88 will be billed again today. I don't want to be billed twice. Please reach out.
Hello, we responded to the question you sent via chat, but it seems you didn’t receive it. Could you message us again in the chat? Or you can send an email to [email protected].
Oct. 15, 2024
1) Installed. 2) Configured and Switched on. 3) Was told by live chat to wait 5-10 minutes. 4) after an hour did not work. Was told it was my fault as something in my theme. My store is brand new out of the box by the way. 5) Asked chat to help me resolve. 6) Was passed over to Mete who was rude, obnoxious and flat out accused my of being some kind of rival that only came to leave a one star review. Well guess what Mete - you we're right about one part of that (clue: the other part was fantasy on your behalf). My business has been doing 7 figures for 14 years. Never have I experienced such an awful service. Okay the app did not work out of the box for whatever reason. What should have happened is: 1) An offer to go into our back end with collaborator code. 2) identified the issue and fixed, or explained to us how to fix. 3) The app would have then worked. 4) A happy paying customer for years to come! The mind boggles, it really does. How can you even be in business treating a paying customer like this? Cue Mete coming on here telling a pack of lies about how it was me that was rude etc
Dear Paul, I’m sorry, but having a seven-figure revenue does not justify using inappropriate language with our team. For us, all customers—whether paying or non-paying—are valued equally, and we strive to resolve every merchant's issues to the best of our ability. We have established runbooks with troubleshooting steps, but from the beginning, you threatened us with a one-star review and then used disrespectful language. As you know, we have the chat transcript documenting these exchanges. As we explained during the chat, we don’t insert any code into your theme; instead, we make changes directly on the Shopify admin’s collection page. If your theme or filtering app does not adhere to this setup, you will need to reach out to them. We followed the steps you referenced in your review. In any case, you can review our other feedback to see our consistent attitude towards merchants over the years. We wish you great sales, but we won’t tolerate any kind of abusive language.
July 12, 2023
Beznadzieja, instalujesz i okazuje się że nie możesz z niej korzystać. Jedna wielka strata czasu. Nie polecam
Hi there, we noticed that you installed our application and deleted it within two minutes without subscribing to any plan or using the app. When we checked our logs, we didn't encounter any errors. However, we still tried to reach you multiple times to understand and resolve any issues you might have had with using our app, but we couldn't reach you. Hundreds of other merchants are using our application smoothly. If you get in touch, we would be happy to assist you. Merchbees Team