Push Down & Hide Out of Stock

Dear Paul, I’m sorry, but having a seven-figure revenue does not justify using inappropriate language with our team. For us, all customers—whether paying or non-paying—are valued equally, and we strive to resolve every merchant's issues to the best of our ability. We have established runbooks with troubleshooting steps, but from the beginning, you threatened us with a one-star review and then used disrespectful language. As you know, we have the chat transcript documenting these exchanges. As we explained during the chat, we don’t insert any code into your theme; instead, we make changes directly on the Shopify admin’s collection page. If your theme or filtering app does not adhere to this setup, you will need to reach out to them. We followed the steps you referenced in your review. In any case, you can review our other feedback to see our consistent attitude towards merchants over the years. We wish you great sales, but we won’t tolerate any kind of abusive language.

Thank you for sharing your thoughts with us. I’d like to clarify a few points regarding your experience and our approach to support. Our team consists of the actual developers and founders, not a third-party support service. We don’t hide behind automation or outsourced teams; instead, we prioritize direct communication to provide accurate and efficient support. We take calls and handle issues ourselves, even on weekends, because we value our customers and their time. As for your product page issue, it’s worth noting that the app's "hide" feature functions as intended—it temporarily hides sold-out items. We understand that compatibility can vary, but the app performed as expected when we reviewed it. We’re continuously refining our process based on customer feedback, but it’s important to communicate specific issues directly so we can assist effectively. Our SLA and support expectations are clearly outlined on our pricing page, and we consistently strive to address urgent matters. I understand your frustration, but our team is here to help and would appreciate constructive communication in return. If there’s a specific issue or need you have, we’re ready to address it professionally. Thank you for your feedback, and if you have further questions or concerns, let us know—we’re here to help, directly and transparently.

Hello, maybe you missed the email that we sent to you. I invited you to our live chat for a faster resolution. If you still need help you can reinstall and write to our live chat we can revert the operation quickly. Best

Hi there, we noticed that you installed our application and deleted it within two minutes without subscribing to any plan or using the app. When we checked our logs, we didn't encounter any errors. However, we still tried to reach you multiple times to understand and resolve any issues you might have had with using our app, but we couldn't reach you. Hundreds of other merchants are using our application smoothly. If you get in touch, we would be happy to assist you. Merchbees Team