Rating

4.8

feedback

1,795

Reviews

chart

#2,086

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    5%
  • Less than a day
    13%
  • Less than a month
    22%
  • Less than a year
    39%
  • More than a year
    20%

Reviews Summary

The reviews for this Shopify App are overwhelmingly positive, with users praising the excellent customer service and quick support provided by the team. Many users highlighted the responsiveness and efficiency of the support staff, mentioning specific team members like Anjali, Yash, Raul, and Piyush for their outstanding assistance. Customers appreciated the personalized and professional help they received, especially in resolving technical issues and setting up their accounts. The app itself was commended for its user-friendly interface and effective marketing tools, with users expressing satisfaction with the email campaigns and pop-up features. However, there were a few mentions of issues such as email deliverability to spam folders and the lack of certain features like font size options in the opt-in form editor. Overall, the app's strong points seem to be its customer support and ease of use, while some users highlighted areas for improvement like additional features and email deliverability.

Highlights

Excellent customer service and quick support
User-friendly interface and effective marketing tools
Issues with email deliverability and missing features like font size options
Personalized and professional assistance in resolving technical issues
Satisfaction with email campaigns and pop-up features

Rating Breakdown

  • 5
    94% (1,695 ratings)
  • 4
    3% (61 ratings)
  • 3
    0% (6 ratings)
  • 2
    0% (6 ratings)
  • 1
    2% (27 ratings)

Reviews with Text

  • 97% (1,735)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

March 13, 2026

Raul was awesome! He helped me and make me like even more Brevo. Thank you very much for everything

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

March 13, 2026

Anjali was one of the human agents who helped me and was truly impressed by the response time as well as how fast my problem I experienced was resolved even with the complexity of the problem.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

March 11, 2026

I've only just set up Brevo, but I'm already impressed with the functionality and ease of use of the platform. I struggled initially with setting up email automations, but Anjali and the support team have been amazingly responsive and gone above and beyond to guide me through the process. They shared detailed video tutorials, created technical tickets when needed, and patiently walked me through every step until everything was working correctly. The level of support has been outstanding - exactly what you need when learning a new platform. Highly recommend Brevo!

Using app

13 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 11, 2026

Harish was super helpful dealing with our query, migrated over from one system to another without any issues whatsoever!

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 11, 2026

Store

Écume

Using app

--

Total reviews

1

Average rating

5.0

All reviews

Sign up to receive AppNavigator updates

Find out when we add keyword-monitoring, review RSS feeds and more