Rating

4.8

feedback

1,650

Reviews

chart

#2,763

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    5%
  • Less than a day
    14%
  • Less than a month
    20%
  • Less than a year
    40%
  • More than a year
    20%

Reviews Summary

The reviews for this Shopify App are overwhelmingly positive, with users praising the excellent customer support provided by team members like Raul, Anjali, Yash, and Harish. Customers appreciate the prompt responses, helpful guidance, and quick issue resolution. The app itself is described as user-friendly, easy to set up, and offering valuable features like Web Push, SMS, and Email integration. Users also highlight the seamless communication with Shopify customers and the overall smooth experience of using the app. However, there are a few negative reviews mentioning issues with lead generation, unclear pricing, and difficulties in switching from other platforms.

Highlights

Excellent customer support and prompt responses
User-friendly interface and valuable features
Smooth communication with customers
Issues with lead generation and pricing clarity
Difficulties in switching from other platforms

Rating Breakdown

  • 5
    94% (1,557 ratings)
  • 4
    3% (56 ratings)
  • 3
    0% (6 ratings)
  • 2
    0% (5 ratings)
  • 1
    2% (26 ratings)

Reviews with Text

  • 97% (1,607)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Dec. 4, 2025

Parfait !

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 3, 2025

My experience chatting with Raul was great, Raul is extremely knowledgeable and quick in his actions. My issues were solved quickly and efficiently.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 3, 2025

Toller Support bei Hilfestellungen, Chat sofort aktiv und zielbringend.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 3, 2025

Very helpful. Always available. Responding very fast. Explanations clear. Even created a Google Meet to help me further with additional questions. Thanks!

Using app

--

Total reviews

1

Average rating

5.0

1 / 5 Share

Dec. 3, 2025

Nothing in this stupid platform works correctly. Even a simple abandoned cart flow. Reporting is poor, you constantly go redirect from one app to another for no reason. Customer service is the WORST! They are responsive until they get your money, after that you are alone with all the BS their platform has.

Store

HYKLE

Using app

2 months

Total reviews

18

Average rating

2.3

All reviews

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