Brevo PushOwl: Email,Push,SMS
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Der Support reagiert sehr schnell und geht gezielt auf Probleme ein. Man muss sich anfangs etwas intensiver mit der Plattform beschäftigen, da sie strenger aufgebaut ist als viele andere Tools – aber genau das macht sie so stark in Sachen DSGVO und Zustellbarkeit. Am Anfang kann es etwas überfordernd wirken, doch mit der Zeit merkt man, dass diese Struktur wirklich hilft, saubere und sichere Kampagnen zu führen. Deutlich besser als andere Anbieter, bei denen man unbewusst Risiken eingeht und dadurch von Google oder anderen Diensten abgestraft wird. Tipp: Haltet eure Kundenstämme sauber, dann gibt es auch keine Probleme.
Fantastic support from Yash! He helped me over the weekend and was incredibly patient and helpful the whole time. It’s rare to get such friendly and dedicated support these days – I’m super happy with the service and really appreciate his effort!
Good support, everything handled well and fast. The app itself is pretty intuitive to use.
Did not generate any leads and charged my €60 for something in the last month AFTER i had uninstalled it - AVOID Nayan subsequently refunded my money and assisted me in setting up Pushowl.
We are truly sorry to hear about your disappointing experience with unexpected charges. We understand how frustrating this situation must be. We want to assure you that our team is reaching out to you directly right now to resolve the billing concern and personally walk you through the proper setup to ensure you achieve success with web push marketing. We are committed to making things right and earning your trust back
Nayan has been an outstanding support from the very first day he joined the support team for my account. I can only highly recommend him. He is truly on top of his game - always available, always friendly, and always willing to help. PushOwl/Brevo is very lucky to have him!
I had such a wonderful experience with support - Anjali was dedicated to fixing a very specific issue and was so patient. She managed to come up with the best workaround and I am so grateful for all her help!
Great Support by Yash. He solved our problems with an excellent support! thanks
Ich hatte ein grosses Verständnisproblem und Adrian hat mir hierbei super geholfen. Jetzt funktioniert alles so wie ich es wollte. Ein sehr guter Support. Ich fühle mich hier sehr gut beraten und unterstützt.
it was very help full talking to you.
Yash was excellent! Helped me in navigating to solutions efficiently and promptly. Also friendly too!
Terrible support and responsiveness to questions and requests. Push you to the managed services, and if you don't... They will direct you back to chat support, which is not ideal; I am now looking for other options. Just disappointed in it.
Service client réactif et agent à l'écoute de nos besoins.
The app has done nothing but drive me nuts. The team has been supportive and responsive enough...but keep telling me the issues been escalated and they'll get back to me...they don't. Issues I've had (I'm based in Australia); - SMS will charge me based on number of contacts but not deliver...I've been refunded once because of this issue and thought I'd try again with a new campaign...no better. Awaiting a refund on this as well - Web Push; each time I need to buy more credits. I'm not on a small budget, I've paid for credits yet the campaigns get paused and they expect more credits to be purchased. Overall, the experience with the app has been well below expectations, super disappointed. Waste of time.
Yash was very patient with me and finally helped me out. Great support!
It's always confusing when a brand merges or is acquired by another but Brevo/PushOwl's support team were super thorough and helpful when transferring our processes over to the new PushOwl platform.
Great support online, quick and efficient! :) They helped me with an issue I had with 2 accounts to merge them together and it was quick and easy!
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