Bulk Discounts Now WOD
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Had mooi geweest, maar helaas werkt de app niet altijd goed wanneer klanten snel afrekenen via bijvoorbeeld Google Pay of PayPal. Daardoor werd de korting regelmatig niet verwerkt. Het gevolg was dat klanten achteraf ontdekten dat zij geen korting hadden gekregen, wat natuurlijk voor irritatie zorgde. Om teleurstellingen en klachten te voorkomen hebben wij besloten deze app niet meer te gebruiken. Jammer, want het idee was goed, maar in de praktijk werkte het voor ons niet betrouwbaar genoeg.
Thank you for explaining this so clearly. We’re sorry the discount was not applied consistently when customers used faster checkout options like Google Pay or PayPal, especially since that can understandably lead to confusion after purchase. Our team will reach out by email, and if you’re open to reinstalling the app temporarily, we’d be glad to review the setup and order examples directly so we can confirm the cause and help you avoid this issue going forward. - BDN Management Team
Amazing customer support who goes beyond the boundaries of the own app and investigates potential conflicts with other integrations. Works pretty fine!
Wow, thank you for such an incredible review! 🌟 It really means a lot that you noticed the extra effort. We know how important it is for everything in your store to work seamlessly together, so we’re always happy to look beyond our own app and dig into possible conflicts with other integrations when needed. Thanks again for your trust and kind words. We’re here anytime you need us.
Thank you so much for the 5-star rating! ⭐ We really appreciate your support and are glad you’re enjoying Bulk Discount Now!
Thanks so much for the 5-star review! 🌟 We truly appreciate your support and are glad the app is helping your store. If you ever have feedback or ideas to share, we’re always happy to hear from you.
We use this app in our shop and for the most part this works very seamlessly. It has saved us a lot of time messaging customers and creating the draft orders ourselves with the bulk discount. If we ever have issues, the support team is quick to respond and fix the issue on our site while I can focus on my business!
Thank you for the 5-star review Greek Letter Co.! We appreciate your support.
Not actually unlimited on the paid plan. We received an error after 22 discount groups that we were approaching the max file size. The 33 groups each had 3 discount tiers.... this is far from unlimited.... Yes, the file size is a limitation of Shopify, however, the app makers know this, it's in their FAQ, yet they advertise unlimited discount groups....
Hi Pavilion - Wholesale Outlet and team, Thank you for your feedback and for highlighting this issue. We’d love the opportunity to investigate further and identify what’s causing the error in your setup. Could you please reinstall the app so our developers can take a closer look? Resolving this is a priority for us, and we want to ensure the app meets your expectations. Let us know once it’s reinstalled, and we’ll get right to work! Thank you for your understanding and we hope to hear from you soon.
not working properly. when you increase the quantity in the shopping cart, the item gets removed
We're very sorry to hear that adjusting the quantity in the cart isn't working as expected. Our team is happy to help to help make this right! We will reach out to you ASAP to help out. -Bulk Discounts Merchant Support team
They are quick to respond. They offer helpful videos to address changes, updates, and troubleshooting. The service is excellent and fast.
Hi Region 13 Products and team! Thank you so much for taking the time to leave us a review! Our team really appreciates your support. If you need help with anything else, you know where to reach us!
Best customer service ever. Immediately analyzed and solved the issue I was having. If only every business had an Alina - I cannot thank you enough for employing such a great CS agent. Incredible.
Hey there Lucky Dog Hot Sauce and team! Thank you so much for your heartwarming review for the customer service you received from Alina. This will definitely make her day! Don't worry, we will ensure that she gets recognized for an amazing job. If you need any help, you know where to reach us!
Generally has worked really well. Great support when I had a minor issue. Very responsive and resolved quickly.
Hey there Dip and Glow Wholesale and team! Thank you so much for taking the time to share the experience you had with our app and support team! We appreciate your support and hope that we have a long and fruitful partnership. If you need help or have any questions, please don't hesitate to reach out to us!
Not working. After setting everything up it’s still not showing discounts on multiple items added
Thanks for taking the time to post this honest review. I'm truly sorry about the poor experience you've had with our app. I know we've lost your trust, but we've still reached out to you by direct email again to see if there's anything we can do to improve and hopefully fix the situation. Hannes Bez | Director of Customer Experience
Great functionality, great aesthetics on the front-end, and great editability. Though the best part is the team, they're always on hand to help and will have fixes turned around in less than 24hrs. Can't fault them.
Hi there Stapling & Nailing Ltd.! Thank you so much for the amazing and detailed review! We're thrilled to hear that you're having a great time using our app. We appreciate your kind words for our support team as well. We'll make sure that they are recognized for their efforts. If you need further assistance, you know where to reach us!
very helpful Mr Roel
Hey Vape.ae and team! I'm glad that Roel was able to help you out! We take pride in the customer experience we provide and assure you that we will continue doing our best. If you need any help, please reach out to us!
Has worked well for us. When support was needed due to a Shopify update, it was provided quickly and effectively.
Hi there Sewell Direct team! Thank you for the amazing review! We understand how important it is to get support which is why we do our best to ensure that our merchants receive prompt assistance. If you need anything else, please let us know. We'd be glad to help!
Timely customer service through the chat function, thanks!
Hey ANS.EIN team! Thank you for the wonderful feedback! We're glad that you received a prompt reply from our support team. We appreciate your support and hope that you continue using Bulk Discounts Now. If you need further assistance, you know where to reach us!
Worked great for many years. Recently, they could not get it to work on my store. They say they have customer service till 8pm but they barely respond. They haven't updated the app yet for the new Shopify. Also, they asked me to delete and reinstall app. When I reinstalled app, they wanted me to pay the new increased price.
Hey Amit, you're right - we let you down, and I'm sorry for that. We fixed the issue you were struggling with, but it obviously came too late. I'll be reaching out to you by email - I really hope we can win your trust back somehow. Hannes Bez | Director of Customer Support
Amazing app, great team and top-notch support from Sunny and Alina!
I'm glad that Sunny and Alina were able to help you out Mister Agave and team! Thank you for your feedback, this helps boost our team's morale and gives us more reason to provide you with excellent customer service! If ever you need any help or have additional questions, please feel free to reach out to us!
The customer support has a great service. They immediately responded and fixed the issue we had in our shop. Good job!
Hi Dream Vessels and Team! Thank you for making our day with such kind words and wonderful feedback for our support team. They'll surely be happy once they see your review! Feel free to reach out if there's anything else you need help with!
The team goes above and beyond to make things right. These guys are not outsourced and doing the job without context or care (think Amazon support). If an app didn't care about their business, then they certainly wouldn't care about yours either. In this case, the entire team works in every customer's best interest and at heart they truly care about their business. As an aside, i've come to appreciate their understanding of Shopify's ecosystem, the technical considerations and limitations, and so forth. I'll recommend them to others.
Thanks for taking the time to leave such a thorough review. I'm truly sorry about the poor experience you've had with our app. We're taking your feedback very seriously and are working through it with our developers. I'll also be reaching out to you personally - we've let you down, and we want to make this right! Hannes Bez | Director of Customer Experience
Needed to fix WOD after new theme published. Vlad responded immediately and fixed the issue.
Hey there American Paperwear and Team! Thank you for leaving a great review for our app! We're glad that Vlad was able to provide you with a quick solution. This review will definitely make his day! Please let us know if you need further assistance. Cheers!
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