Bulk Discounts Now WOD

We're very sorry to hear that adjusting the quantity in the cart isn't working as expected. Our team is happy to help to help make this right! We will reach out to you ASAP to help out. -Bulk Discounts Merchant Support team

Thanks for taking the time to post this honest review. I'm truly sorry about the poor experience you've had with our app. I know we've lost your trust, but we've still reached out to you by direct email again to see if there's anything we can do to improve and hopefully fix the situation. Hannes Bez | Director of Customer Experience

Hey Amit, you're right - we let you down, and I'm sorry for that. We fixed the issue you were struggling with, but it obviously came too late. I'll be reaching out to you by email - I really hope we can win your trust back somehow. Hannes Bez | Director of Customer Support

Hello to our friends at Cobb México Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Bulk Discounts Now. I want to extend my sincerest apologies for the negative experience that you had with our app. We checked on different browsers and the app was working fine on your store on all of them. The issue might have manifested from cached browser data stored on your computer. Should you face any such issues again, we are here to help you every step of the way. At Bulk Discounts Now, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are met. We also love to offer complimentary live screen-share calls to all our valued clients where we can talk you through the whole process. We work hard to make sure every merchant who uses our app has an A+ experience. Regards, Pushpesh & the Bulk Discounts Now Support Team

Hi Element Tattoo Supply, We're sorry that you've had this experience with our application. Our development team has found and fixed many of the bugs that you encountered. As mentioned, we’re happy to hear that the issues have been fixed, but unfortunately there was a server outage that caused the app to error out in the way that you describe. This occurs infrequently, and service is always restored as soon as the relevant server comes back online. If you'd like, we are happy to offer you a refund. If you decide to reinstall our applications, we will ensure that your store is setup quickly and to your expectations. Stephanie and the Customer Support Team

Hello to our friends at pophomefabric Thanks for sharing your review with us and the community. We're thrilled to learn that you were pleased with the support team. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success! Cheers, Pushpesh & the Bulk Discounts Now Support Team

Hi SaveCo Online Ltd, We’re sorry that you had this experience with our application. Unfortunately, we do not support the mix and match discounting that you described. We will be investigating how to support this feature in the future, and will relay your use-case to our development team. We’d also like to apologize for not making this limitation clear earlier in the process. We will update our documentation and ensure that all of our agents are properly trained so that this does not happen again. Stephanie and the Customer Support Team

Hello to our friends at Smart Desktop Laser Cutter & Engraver | xTool Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Bulk Discounts Now. I want to extend my sincerest apologies for the negative experience that you had with our customer service. I understand your frustration, but the delay was because we had an unprecedented volume of requests today. I'm VERY sorry about this, it is not at all what we aim for. We have already replied to your email. Please check your inbox and let us know the details so that we can help you ASAP. We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience. With that said, I understand that your concern was not handled properly, and we are going to take corrective steps to ensure that this situation does not repeat itself again. I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is a valuable part of that process. Regards, Pushpesh & the Bulk Discounts Now Support Team

Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Bulk Discounts Now. I want to extend my sincerest apologies for the negative experience that you had with our customer service. I understand your frustration because of the miscommunication by the team on the issue. I'm VERY sorry about this, it is not at all what we aim for. Our app applies discount codes on discounted prices (Bulk discount), not on the original price which is what you wanted to implement in your store. First, the discount will be applied from our app on the cart page and then in case if you want to use the coupon code, the coupon discount will be applied on our app discounted value and not on the original price. We need to update the whole functionality of discounts and checkout in order for our app to work properly according to your requirements. We'll add this to our feature request list, but we don't have a timeline yet as to when it can be launched. With that said, I understand that your concern was not handled properly, and we are going to take corrective steps to ensure that this situation does not repeat itself again. I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is a valuable part of that process. Regards, Pushpesh & the Bulk Discounts Now Support Team

Hello to our friends at atoupee Thank you very much for leaving us this feedback. I am Pushpesh, the Customer Success Manager with Bulk Discounts Now. I am sorry to hear about your negative experience with our app. We cannot find any recent emails regarding your request. We have reached out to you directly via email. Can you please reply to that email so that we can get your issues sorted out ASAP? Please let me know if there's anything else that I can help you with? Again I'm very sorry about your experience. Regards, Pushpesh & the Bulk Discounts Now Support Team

Hi there, We deeply apologize for this. It looks like you were referring to our old pricing method. Our app should now allow you to have an unlimited discount group when you subscribe to a paid plan. Upon checking our support platforms, we haven't received any tickets from you. We could've looked in to this case and fixed it quickly. Let us know whenever you change your mind or if you can give us another try. We'll guide you through our entire process. Sincerely, Chud and the Bulk Discount Support Team

Hi there, Our app is, unfortunately, not compatible with some product option apps. Though this is already in our development pipeline, we currently don't support/integrate with them. We are so sorry about this! With that in mind, we currently are one of the few discount apps that works seamlessly with Shopify Discount codes and Currency converter - so please let us know if we can help you in that regard. We know our app won't work for 100% of merchants, but it's certainly our goal to make it work for 99% :). I will also make sure our support team gives more succinct answers in cases like this in the future - we work SUPER hard to take excellent care of every client, day or night. Thanks for your understanding, Robert & The Bulk Discounts Now Support Team

Hello there, Apologies for this, you can always chat/email us any time of the day. I looked at our Ticket history and appears that you haven't contacted even once. We can definitely fix and avoided this issue. Please email us at [email protected] and we can rectify this in no time. Sincerely, Robert Operations Manager - Website On Demand

Hi there, Hope all is well with you. My name is Robert, Operations Manager for Website on Demand apps. This is not a thing with our app. In fact, we were known to have one of the best tech support in the business. I was able to check the ticket and it appears that our agent was able to respond on time (ticket#31173). This email was sent to [email protected]. Please advise. Best, Robert

I'm sorry to hear about the troubles. It looks like you had the app installed for about 30 minutes, but that's still not the experience we want our merchants to have. Please contact our support staff at [email protected], and we'll be happy to investigate any compatibility issues you're experiencing.

Sorry to hear there was some confusion about our pricing, however our app pricing is clearly shown on our app page. There are no hidden fees. You're welcome to use our free plan for as long as you like, and I see you currently still have the app installed. If you have any questions, please reach out to our support staff at [email protected] and we'll be happy to help.

Hi there - sorry to hear about the troubles. I noticed you didn't reach out to our support for assistance. We'd be happy to assist. Please contact [email protected]. Also, draft orders not supporting discount codes is a limitation in Shopify - not Quantity Breaks Now. Quantity Breaks Now does support discount codes via a workaround. That option can be enabled from the Settings tab in our app.

We'd love to help, but we haven't received any support requests from you. Please contact our support staff at [email protected] so we can assist.

Sorry to hear about the troubles with your site. It doesn't look like we received any support tickets from you though? And your shop appears to be displaying okay on small screens. Our app code is also not present in your site. Did you already view our instructions for removing our app code at: https://websiteondemand.zendesk.com/hc/en-us/articles/360004498191-How-do-I-uninstall-Quantity-Breaks-Now- Shopify apps unfortunately cannot remove their code after you delete them. This is why it's necessary to use the Uninstall button in our app before deleting from the Apps page in Shopify. If you still need help, please let us know at [email protected] and we'll be happy to help.