Bulk Discounts Now WOD
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Had mooi geweest, maar helaas werkt de app niet altijd goed wanneer klanten snel afrekenen via bijvoorbeeld Google Pay of PayPal. Daardoor werd de korting regelmatig niet verwerkt. Het gevolg was dat klanten achteraf ontdekten dat zij geen korting hadden gekregen, wat natuurlijk voor irritatie zorgde. Om teleurstellingen en klachten te voorkomen hebben wij besloten deze app niet meer te gebruiken. Jammer, want het idee was goed, maar in de praktijk werkte het voor ons niet betrouwbaar genoeg.
Thank you for explaining this so clearly. We’re sorry the discount was not applied consistently when customers used faster checkout options like Google Pay or PayPal, especially since that can understandably lead to confusion after purchase. Our team will reach out by email, and if you’re open to reinstalling the app temporarily, we’d be glad to review the setup and order examples directly so we can confirm the cause and help you avoid this issue going forward. - BDN Management Team
There are so many bugs in this app when you try to discount bundles, etc... and you can't fully utilize the Shopify promotional tools. It also doesn't interface well with subscription apps. The support staff, particularly Rasheem has been helpful but we find ourselves having to reset the app and reach out to their dev team about once a week. It's very frustrating.
Hello to our friends at THE BIG MOO Thank you for leaving your feedback! We appreciate you taking the time out to share this review with us and the community! We are elated to learn that our support team was able to assist you. We're always looking for ways to improve our service and app features, and your feedback is a valuable part of that process. We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience. Cheers, Pushpesh & the Bulk Discounts Now Support Team
Just recently started breaking my checkout for automated discounts. They only occasionally work now. I confirmed with Shopify this app is causing the collision
I gave this app a go for a couple days, but it wasn't for me unfortunately because it doesn't integrate with Amazon Payments, PayPal Express, Apple Pay and other 3rd party payment options. They essentially skip the discount feature in the final checkout process. It's a flaw of the 'draft orders' method for discounting that this app uses. This isn't the developer's fault, it really falls on Shopify, but it makes using this app a big problem for me because many of my customers use these alternative checkout methods. Another big flaw here is that the Facebook pixel will not track these 'draft' orders. If you don't need to offer customers alternative payments and don't care about the Facebook pixel tracking sales, then this could work well for you. Customer service was incredible however. Chris was fast and thorough with helping me navigate these issues. If there is a workaround in the future, I would certainly use any app by this developer again, based on the excellent customer support.
Sorry to hear about the troubles. Have you reached out to our friendly support staff for assistance with this? If not, we'd be happy to investigate and get to the bottom of this. Please contact our support desk at [email protected] for assistance.
App works ok, but not being able to use discount codes with it kills this for me. If that ever gets fixed, I'd be all in.
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