QUICKBOOKS SYNC by BOLD

Sept. 24, 2024

At the end of the year, we exported all of the information from QuickBooks and compared it to the orders in Shopify. Out of 1,629 orders for the 12-month period, 183 of the orders were missing (11%). Of all the orders, several of them were "multiple line item" orders, where the customer purchased two separate items in the same order. For a number of those orders, only the first line item was present, creating yet another accounting clean up. The app does not provide the costs of the transaction for payment processing (i.e. payment processing fees from Stripe, Paypal, Shopify, etc), and at the end of any financial period all of the revenue and fees need to be reconciled. This app restricts the access to income accounts, expense accounts, and balance sheet accounts such that new accounts had to be created in order to be able to comply with the limits. We used this app from 2015 to 2024. Over time, we began to understand the accounting side as well as the issues with the app. From our experience with it, we have not seen any improvement in the Application or the UI since 2015, and this is September of 2024. There is no sense making a product that is not continuously improved. As I have gotten comfortable with the bookeeping side of the business, it has become a growing priority each time we close the books to replace this app. Today, we removed this app from both our Shopify websites. The only good thing I can say about the app is that it does post sales receipts and refund receipts into QuickBooks rather than a journal entry. Many of the apps do the posting in Journal Entries. I did like that sales receipts were sales receipts and refunds were refunds. Overall, I would not recommend the app until Bold makes the necessary improvements in reliability and accuracy. Scott S. Sump Alarm Inc.

March 17, 2024

Had a great experience! Paul scheduled a call with me despite Bold normally doing things via chat. He worked with me and followed up each day to make sure that the error had been corrected. He was very responsive

Feb. 8, 2024

This product does not work as promised. It has been a daily source of frustration since installing it. Some issues of note: -Product inventory does not get updated from QBO to Shopify, so even after receiving a purchase order in QBO, our inventory constantly reads zero or negative in Shopify. We have plenty of stock available. This makes inventory counting impossible, renders reports meaningless, and makes ordering difficult. -Price and cost fields are not mapped properly: sometimes, the price in Shopify is mapped to the cost in QBO - resulting in selling items at cost if our staff doesn't catch the error. We have more than 4000 SKUs - it is impossible for us to catch them all. Sometimes no price comes through to Shopify, other times, no cost. -Vendor fields aren't mapped properly: the Vendor in Shopify always defaults to your store's name, instead of the vendor in QBO from whom you buy the product. -Because you can't map anything manually - you just have to hope that correct products are aligned - if you sell something through Shopify that hasn't been mapped properly, instead of selling a catch-all item in QBO, Bold makes a second item. Much of our inventory was therefore erroneously duplicated in both QBO and Shopify. -Sometimes the sync option would cycle through in an hour, but at least twice it got caught somewhere in the midst of syncing and would sit, partially completed, for over a week. -No customer service or help options were available for us to ask questions. The amount of time we wasted chasing down these issues has led to a loss of revenue and time. This is not the product for anyone who wants to successfully and efficiently run a business.

Jan. 10, 2024

We experienced a number of error is our daily synchronization reports related to tax authorities in states we do not do business in. After emailing tech support, Bryson was quick to respond to let me know there were some known bugs. He was able to correct the reporting for our account and we have not seen the errors since. Thanks!

July 11, 2023

I am exceptionally frustrated with the way this organization changed it's pricing and disabled features with little to no notice. I have been using BOLD to sync my Shopify sales to Quickbooks through their free integration for quite some time (not a limited time free trial). I received an email Thursday, June 29th stating the free integration will be phased out, and all must switch to a paid plan. No problem, I get it. Things can't be free forever. Problem is, this was the beginning of the 4th of July holiday and retail rush, and we could not make a change immediately. By July 1st - 2 days after reciecing the email from Bold - over a holiday weekend, no less - our integration ceased working. This is exceptionally disruptive to our business, and I am very disheartened by the lack of consideration and communication for their small business users.

July 10, 2023

Very pleased with this app, having been using since 2020. Seamlessly exports Shopify data into QuickBooks. Occasionally we get errors on import but they are identified and I can manually input the odd time a transaction doesn’t go through properly. Def recommend.

May 9, 2023

We have been using this for several years & haven't had any issues. This is a must have app for anyone running a Shopify store & using Quickbooks Online. Don't sleep on this app!!

May 9, 2023

We have been using the Quickbooks integration for several years now and find it brilliant and seamless. Very efficient and easy to use.

May 5, 2023

The best. Saves time so much!! Easy to learn to use and transition to! Def a great 0 to have with your store!

May 5, 2023

We have been using this app for 5 years and we work with it daily! it really saves us valuable time that they talk to each other. Seems like they are constantly improving the flows and making the two systems talk better to each other which we value!

May 4, 2023

We've been using Bold going on six years, and it's always worked like a charm. Once or twice minor issues arose when we introduced new products, but the Bold team quickly identified the root cause (our bad), and offered a solution. I'm really scratching my head about all the one-star reviews. There are a lot of challenges to managing an online store. Bold isn't one of them, at least in our experience.

May 4, 2023

Super easy to use, and incredible customer support. Awesome product with great customer service - what more could you ask for?

May 1, 2023

Customer Support is amazing! Daniel was quick to respond, and very knowledgeable. He fixed our problem easily! Thanks Daniel!

March 14, 2023

I've had this app in place right from the very beginning since I wanted Shopify to talk to Quickbooks automagically. It's been working in the background, doing its job without any problems. Just what I want. And prevents me from having to hire a bookkeeper!

March 9, 2023

Huge time saver. It has worked really well for our company. We've been using it for 5 years, and we had one snafu right at the beginning of Covid where it didn't add our orders for a month. That was a hassle to figure out, but otherwise it has been a great tool for automatically adding our orders from Shopify to Quickbooks.

March 8, 2023

The app has historically worked well for us. There have been a few hiccups here and there, but the support team has been able to iron out the wrinkles. The app does a good job for the price.

March 6, 2023

This app works really well for us. It saves us tons of data entry time. We don't sync inventory, just orders. Occasionally it has errors, but usually it's because a tax category wasn't pre-configured.

March 2, 2023

We've had this app installed for a couple of years based on the recommendation of our bookkeeper. It lessens the load for her, so I said 'yes'. I'm mainly giving it 5 stars because I have not ever had to touch it. Guess that's a sign of a good app.

July 31, 2022

I used this app for many years and was a happy customer. But recently they did a "upgrade" and it no longer performs properly. Tech support is very limited - difficult to get anyone on the phone, and when you do they are inexperienced and have to escalate to the next level. Still waiting for an answer. So in the meantime I am looking for alternatives. If you have products from multiple vendors and need them to go to specific line items instead of ALL into ONE line item, DO NOT USE THIS APP.

July 13, 2022

Wouldn't recommend this app until the integration of taxes works better. When it brought over the tax from Shopify to QBO it put all the tax in PST and didn't split the GST out. Made for a big mess on my PST audit this spring.