BOLD QuickBooks Sync PRO

March 12, 2019

Easy setup. Orders and payments from Shopify export to QBO nightly. Error in Sales Tax calculation -- it is doubling sales tax on shipping -- making Sales Tax Liability in QBO incorrect. BOLD says "working on it"... but not working now as of March 2019.

March 11, 2019

The app does not correctly import orders every time. It changes the product name for several of my products in Quickbooks after import. It duplicates buyer names and does not import email addresses. It also does not import "bundles." Correcting these issues takes as much time as just manually importing orders. I have contacted customer support and they were not able to fix the import errors.

Feb. 26, 2019

Samuel was helpful in sorting out our export issue with inventory items. Couldn't be happier with his help!

Feb. 17, 2019

i'm a bookkeeping and have to reconcile sales. I spend hours trying to figure out the deposits. They never match reports and it's always a big mess.

Feb. 9, 2019

Issues with sales tax and refunds not syncing correctly, they've been working on this issue for several weeks and say it's on the list. Refunds are hit or miss downloading to QBO, Sales tax sometimes changes to a random number so it's hard to match deposits to invoices. This has a huge impact on bookkeeping and should be an urgent issue.

July 24, 2020

Mapping from SHOPIFY to QBO is not working. I've emailed 4 times and called more times than I can count an no one gets back with me. I'm very unhappy about this. TERRIBLE SUPPORT.

Feb. 2, 2019

We downloaded this app based on the reviews and the list of functions for syncing with Quickbooks. Based on the number of our transactions, we were paying a higher price per month for this app. However, we soon learned that any orders with sales tax would not sync with Quickbooks using this app. When we contacted Bold, they explained there was no work around on this issue. No where in the description of this app was this mentioned. If you use Shopify as POS, then you will have a lot of orders to manually enter because of this issue. So the price didn't make any sense as we would be doing most of the work. We are switching to a different app that does sync all orders with Quickbooks.

Jan. 29, 2019

Quickbooks had been working well for me when... something got glitchy and the downloads are a mess. Support is not helping, I've given them a week and the mess keeps getting bigger. No solution. I'm looking at other integration apps now.

Jan. 21, 2019

Good service got me through setup issues. App delivers and makes for hassle-free accounting at a reasonable price.

Jan. 8, 2019

It's way too expensive for what it does. Looking for alternatives. Also it doesn't seem to know how to handle Amazon Payments, which I didn't think would be a big deal but it turns out a lot of people like to use Amazon Payments. It does handle Shopify Payments transactions fine. But for $20/mo? I signed on when it was free.. so now I have to figure something else out.. Update: Customer support contacted me and assured me they are working on a fix to handle Amazon Payments. They also offered me a discount while I wait for this feature.

Dec. 28, 2018

I have used QB for a couple years now. I like the way the system works. Although I consider that they have increased too much their fees for the site itself, transfers, etc.

Dec. 18, 2018

It used to be free to export Shopify orders to Quickbooks online. Then they came out with this app by BOLD, and it's now an extra fee to use an existing service we already pay for. The worst part is the export is always filled with errors that we have to manually check and fix. Additionally, we were able to export a whole month of transactions but when BOLD took over, we were told by BOLD support that the app can only handle about 3 days worth of transactions per export. Using this paid app feels like a downgrade from the already glitchy, but free app previously.

Dec. 12, 2018

HORRIBLE! I thought only the government double taxed us. We pay for shopify and QBO and now we have to pay for what should be part of the QBO service?! EXTORTION! Quickbooks online you should be ashamed.

Nov. 29, 2018

Very, very unhappy with this app and the support I've received. We're in the early-ish days of our store, and we've been busy since basically day 1, and getting a tight handle on our books has become increasingly important, so I see this app and figure 'cool, Bold has a good reputation, and we've already got Quickbooks, so this is great'. I look at how many orders we've got, upgrade to the paid plan, and start to go through setup, but after assigning all my accounts, and running my first export, I notice I've got almost 200 failed transactions. I keep an eye on the daily export for the first week or so, and every day, I'm getting a handful more transactions that fail, so obviously I hit up Bold to see what the issue is. They respond and say any transaction that has multiple tax codes will confuse their app and the export will fail, so for example, if you've got a city tax and a state tax on an order, good luck, because you're gonna be entering it by hand. In my case, that's more than 200 orders I'd have to add manually, with more every day. Obviously, that's not even remotely a workable situation. Now, it's probably worth mentioning that in the product description, it talks about how flawlessly it works with different tax agencies and rates: 'We’ll automatically set up new tax agencies and their associated tax rate based on your imported orders.' but the reality is, the app can't handle more than 1 without breaking, they've made a mess of my books, left hundreds of orders that I'm apparently supposed to do manually, and the answer I got from support was essentially ¯\_(ツ)_/¯. I'd give less than one star if I could.

Sept. 28, 2019

Update: Just got some more outstanding service from Bold through Alexa! She was super quick to respond to my emails, understood the points I was making, and helped answer my concerns. Thanks for the support Alexa! --- First Post --- Just used their support chat and received outstanding support from Samuel(he's a ninja) and Brysen. They received my issue, communicated with developers, got something re-mapped in the background, and were able to fix my issue. Super impressed, that I didn't just receive generic scripted replies with no help. The app itself is great for exporting your sales receipts each day. Just be sure to map your accounts correctly.

Nov. 6, 2018

Store is in USD. Our quickbooks is in CAD. This integration doesn't work (we checked with quickbooks) because of the multicurrency. The problem is because they don't have a trial period, we've already paid $19.99 only to find out it can't be used. We've only had it for 1 day. Trying to get a refund now.

Nov. 6, 2018

Let me get this straight... first we pay monthly for the Shopify account and we pay monthly for the Quickbooks account. NOW we also have to pay monthly to connect them?! No thank you. This is thievery.

Oct. 29, 2018

Use to be a great apps now they charge it and even worst many order dont sync and you have to manually enter it into quickbook. Got the basic plan at 200 order per month. And I'm only at 152 and Bold charge me extra fees for every Extra fees. Really dissapointing, hope I find a better solution to Sync with Quickbook

Oct. 26, 2018

Very Solid. It's QuickBooks the gold standard for accounting products. It's what you'd expect from them.

Oct. 18, 2018

used to be a grill great App. Now they charge for an app that is not even compatible on my Mac...... So upset, Wish it Never changed. its 100% the App not the Quickbooks. Program has not automatically downloaded since March.