BOLD QuickBooks Sync PRO

March 9, 2018

Bait and switch. I realize it costs money to provide these services but with Shopify being a major ecommerce platform, Intuit/QB should provide this service to their paying customers. Bold took over managing the app and it went from free to $30/mo. I think the pricing is absurd for a small business to transfer sales data. I hope they rethink their model. I get paying that if you're syncing inventory and more complex accounting but I send over 40-50 orders a month which I can't justify spending $30/mo to do. I think the bad practice was Intuit offered this for free and then pulled a switch on it's customers. If anyone has recommendations on a web-based accouting system that integrates to Shopify for free, please let me know!

March 8, 2018

Fantastic app, incredible support! With updates continually occurring there is a need for excellent customer service along with bright minds behind them punching the buttons to correct any errors that may occur. Bold provides just that. They will allow you to speak directly with support to resolve any technical details. I am very happy with their service!

March 7, 2018

Absolutely terrible business practice to have a standard and basic app that is free and then decide to impose a fee on customers. Absolutely abhorrent. Bold Apps will no longer be getting my $60+ a month and I encourage others to do the same.

March 7, 2018

Paul Arthur was extremely helpful today. My app was not syncing properly with my quickbooks account and Paul knew the problem right away and fixed it. He also explained the new plans coming up for payment of the app. I would definitely recommend this app to anyone using shopify and quickbooks. The customer service is excellent! Thank you Paul!

March 5, 2018

my favorite, love the ability of this app

March 1, 2018

We were loving having our Shopify connected to our Quickbooks, but we just received word that there was going to be a fee imposed on us. We have been using the feature for a couple of years, and it is part of the reason we switched to Shopify in the first place. Despite the fact that we really don't do a ton of sales per month, since they are charging per interaction with Quickbooks, it looks like that automatically puts us in the $30 PER MONTH range, and we will not be having it. This development also brings into question our commitment to Shopify in the first place.

Feb. 21, 2018

This app is such a life saver. It is very straightforward to setup and use, I no longer have to manually add sales receipts and Shopify fees manually to QuickBooks online. I have seen other apps similar to this one, except that they require a monthly payment of $30, so the fact that this one is free - what a find! It works perfectly and the customer support is very helpful, I have contacted them to ask a few questions during the setup process and they replied very quickly with the answers. I highly recommend this app!

Feb. 16, 2018

This app is terrible if you are brick and mortar or have any in person sales using a POS. All sales made in person do not sync to QB because the customer information is not there. only 3 orders synced for me instead of 200+ many (not all) of which were online orders. None of the online orders synced despite them appearing as "paid". When contacting support they did get back to me quickly but said the app will only populate transactions marked as paid... but a lot of paid transactions/orders had not been visible to me on QB. Really disappointed, a complete waste of money.

Jan. 25, 2018

Ever since BOLD has taken this app over it has been a complete joke. Have been dealing with many integration issues and missing info not being brought over from shopify. Have been working with bold since september to no avail. Since we have been having those issues, many other issues have risen and now it is slowing down multiple areas of my business causing extra problems and costing me more money. Good luck trying to get ahold of them on the phone, every option sends you to a voicemail. They are very unresponsive in emails and the longer this problem has gone on, the less i hear from them. They used to give me a 2 week deadline as to when it would be looked at or fixed, now they don't contact me at all until i email multiple times after waiting a month. Going on close to 5 months now without any solutions.

Jan. 25, 2018

So far the app is working great. All data is getting imported properly. This app really saves us time and works as advertised.

Jan. 11, 2018

Paul was great!! He assisted me in solving my problem quickly and efficiently. Two thumbs up!

Jan. 10, 2018

Listen here, normie. I've been learning how to do my own books for my online Shopify business and this app is an absolute dream. No - dream is an understatement. This shit is a cosmological marvel. As of now, everything seems to be running flawlessly and pretty much automatic. YES. AUTOMATIC. I can literally be shredding my Razor Scooter over to the 7-11 down the street to get a Big Gulp sized orange Crush, while this app is doing the boring-ass grown-up grunt-work for me. Admittedly, I did manage to royally f*ck up a whole year's worth of transactions by exporting them into the incorrect QB accounts, forcing me to delete all transactions with a third party app and re-export from scratch. And unfortunately, this app is so damn accurate that it refused to export a transaction that had already been previously exported by it's half-witted user. It literally refused to make a duplicate export cause my dumb ass couldn't figure out how to use it correctly the first time around. But then, almost out of nowhere, a red-haired angel by the name of Alexa flew down from the gates of Heaven aka Bold customer service and with a flick of her magical programmer wand, turned my epic fail into an EPIC CLIENT SUCCESS and just like that... my problems melted away like a snowman on Canada Day in Saskatoon. Listen here kiddo, if a normie like me can figure it out, a normie like you can figure it out too. So quit reading these reviews and download this shit NOW. Seriously, who needs a bookkeeper? This quickbooks thing has me feeling so intellectual that I'm seriously considering backing out of this whole YouTube thing to pursue being an accountant.

Jan. 4, 2018

This app has been helpful thus far. I just started using it and can't wait to see what it can all do! Paul was very helpful to me when I had questions regarding using it for the first time.

Jan. 3, 2018

Great customer service! Paul was able to resolve an issue in 10 seconds that Quickbooks couldn't figure out for over 2 days. Keep up the good work!

Jan. 3, 2018

Challenges can happen and it is the customer service and their solutions that make the difference! In this case, we had a few challenges with integration and my Bold Representative, Paul, was able to quickly assess and fix the issue with me. FYI - you just need to open a customer service ticket and there is a super quick response or you can request a meeting online. Thanks, Bold!!!!

Dec. 19, 2017

huge trouble getting app to Sync with Shopify!!!!! nearly 4hrs talking to support line between quick books and shopify and it still doesnt work at this stage i would not recommend for shopify syncing!!

Dec. 1, 2017

The app does not sync, it pushes data from Shopify to Quickbooks. It uses name matching to push data that is very specific, so set up can be fussy. I struggled at first with BOLD's email support, but when we were unable to resolve the issue there they called me and walked me through it. . If you run inventory and want to keep Shopify and Quickbooks in sync, be aware that data is only pushed and getting the sync to work properly can be tricky. Best is if you can set the items up in Shopify first, then run a transaction to export them, then use the exported items in Quickbooks to set the items up there. Any other method, and the names need to match and follow the formula exactly. If your item has special characters, email BOLD Support in advance for the set up tricks or these items will not match initially. BOLD purchased this app from Quickbooks and they are aware of some of the set up issues. Once it flows, it flows. But hopefully now that this is in the hand of a real developer, better functionality and set up are on the horizon.

Nov. 26, 2017

I've been using this app for a year or so. Ever since the software was transitioned to Bold for support since probably around Sept or Oct, we've been having issues importing the transactions to QBO. Bold changed the product name by automatically adding a " - " to the end of the name if the product doesn't have a variation. I used import by name and one day all of a sudden, most of my products' names had the dash. Then the accounting system got confused and created service instead of inventory for the products. I talked with Shopify support and they cannot do anything there. Then after some days, the dash issue seemed to fixed, while my accountant is trying to clean up the old issues, now we have products - some with the dashes, some without, some as service, some as products. I contacted Bold and they said it's issues from QBO. What a nightmare! If you are happy now, beware that someday there might be software changes that you won't get informed and you will get screwed. I was happy with the app and shopify, now I am just pulling my hair and see if I can get out of this especially at the busiest time of the year for retailers. Shame on Shopify, shame on Bold.

Nov. 6, 2017

I had some issues with my Quickbooks online syncing correctly all of a sudden. After spending time on the phone both with Shopify and Quickbooks, the guys as BoldApps pinpointed the problem quickly and I was able to get back up and running in 48 hours. Very knowledgeable and fast to respond!

Oct. 23, 2017

I love Qb but this app stop syncing a few months after installing and continues to give exporting error messages when there isn't any issue