QuickBooks Online

Aug. 3, 2023

It needs new features to create Sales Invoices and also be able to add Shopify POS, it still needs a lot to go

Aug. 1, 2023

I love the shopify connector by QuickBooks! I has great decreased my time spent entering each individual sale. In addition, it even enhanced the way I was entering information in Quickbooks for improved tracking and analytics! Highly recommend!

June 23, 2023

I found the connector to be wonky and not user friendly but I have been impressed by the developers' technical support and genuine interest in fixing issues. Jerry, in particular, was very helpful and proactive in helping me troubleshoot my issues (I couldn't add any of the sales into my account!) and helped me fix it (I couldn't explain how). He made himself extremely available for one-on-one interactions and is working hard on addressing the other issue I have with this sync: shopify sales tax info not being properly organized. I think as long as Jerry remains this proactive the app will only continue to improve so I will stick with it for now.

June 26, 2023

THIS SUCKS!! Check and Cash transactions aren't transferred over for deposits. Quickbooks has a Shopify app that only supports e-commerce selling and I thought that surely Shopify would have a solution because we use Shopify for our POS and our online store. NOPE!!! On my own again and I’ve invested all this time and money into setting up QB Online and making sure that all my platforms (Shopify, eBay and Etsy) are integrated which it comes at a cost of another app. just to have these integrated. Plus an additional app (Better Reports) that costs more money so I can get any type of report that isn’t the basic useless information for financials that is generated in Shopify analytics. But I still have to enter each and every cash and check sale as a manual entry. How can this seem fair to us as Shopify sellers? Why don’t you provide adequate information or the ability to do bookkeeping. This is a huge problem. Especially for all the businesses that switched from QB POS to Shopify. Any sale made in Shopify should be able to be imported into QB, not just the sales that a customer uses a credit card to pay with. Not every seller is just an e-commerce seller, you offer retail POS system, it seems to me that you would offer the basic functionality of importing this information into one any of the major bookkeeping programs. WHAT ARE WE SUPPOSED TO DO? Oh wait,I know the answer to that… You understand my frustration and.you’ll be happy to mention it to the developers for them to consider. I’ve been told that more times than I have hairs in my head from Shopify’s support.

June 14, 2023

After 2 months of commerce channels not connecting with the banking feature, it's finally fixed! The help agents kept telling me that developers were working on this and that it was a system-wide issue, but there was no timeline and zero updates. Most businesses sell online so not being able to capture sales from your online channels is beyond problematic. I received a feedback form and responded expressing my frustration with these unresolved issues. The next day after submitting the feedback form, I received an email from Jerry Chuang. He and I eventually hopped on a Zoom call to finally resolve these issues once and for all. Jerry was incredibly patient, solution-focused, and most of all he provided a great customer experience. Prior to Jerry, I was so frustrated with Quickbooks that I was about to change software systems, but fortunately I won't need to do that anymore. My recommendation to all is that if you have a commerce issue, select the "give us feedback" highlighted in blue in the Overview Commerce tab. It will connect you to the right people who can help. Thank you Jerry, you saved the day!

June 2, 2023

HORRIBLE!!! Spent all day with "experts" trying to figure out issues. Check and Cash transactions aren't transferred over for deposits. I switched from Quickbooks POS to Shopify and Quickbooks online and was told this would be easy...nope another issue no one seems to know an answer about is charge accounts. Customer info isn't sent with the transactions and it marks all invoices paid when they actually are suppose to be put on the customer account. If features don't get fixed quickly i will be looking elsewhere.

May 17, 2023

I have been using the "QuickBooks Online Global" app. I thought I would try this new app as it is promoted in QuickBooks Online in their menu. This app is not very good. There are many issues with it and is really designed for someone that just wants to resale and not really do bookkeeping. from what I could see it just does bulk entries. It does not ender the orders or payout individually. We have orders that are emailed, invoiced, called in, and such. They are not processed through Shopify, but in QuickBooks. We need the ability to track orders, products sold, shipments, etc., this this app does not allow. "QuickBooks Online Global" is a free app that does much more and is also by Intuit. It creates individual sales receipt or invoices on QuickBooks and creates a customer with their information. Allows for easy tracking of orders and customer.

May 2, 2023

I recently had a problem with transferring shop pay installments correctly into QBO but customer experience lead Jerry helped me solve the issue. Other than that, I’ve had a great experience using the connector app.

April 30, 2023

While I have generally had a positive experience with QBo, I must say that the connector was more effective with OneSaas. Since Intuit acquired OneSaas, the usability has decreased, and we are now actively looking for alternative integration software. Unfortunately, Intuit no longer supports OneSaas software, which has forced me into this scenario. One major drawback is that we can no longer have accurate A/R reports for our customers. This also removes the ability to use Intuit's own merchant services for collecting A/R. Overall, I still recommend QBo, but I hope that these issues are addressed in future updates. If you do not care about customer details in your Accounting software, and use your eComm channels for all customer data- it's easy to operate. It does a simple JL entry for the deposits and maps the expenses accordingly.

April 21, 2023

I went to Quickbooks online because of the option to sync my Shopify but the sync option with Shopify is VERY lacking.... Summary transfers don't do a bit of good other than completely messing up the record keeping. Not syncing the draft invoices or POS transactions creates inaccurate reports. PLEASE revert back to the sync programming from OneSaas so the data transfers correctly again. It's getting really old having to spend hours fixing data that only had summaries transferred & adding data that won't transfer at all.

March 17, 2023

Horrible! No Support! Not working! Call in and they have no clue how to fix it! Not sure why but I ill be switching companies!

Feb. 21, 2023

I need to contact customer service a few times a year. Customer service is outstanding! Very responsive and fast.

Feb. 3, 2023

Basically a waste!!!!! I just moved my store from Big Commerce (BC) to Shopify. With BC, all of my order info was synced seamlessly. However, with this app, my Shopify sales aren't fully syncing, which makes QB worthless to me. The sale does appear under the commerce tab, but the customer name isn't included and the sale doesn't appear in my P&L. I subscribe to the plus plan ($85/month) because I generate P.O.'s from QB - however, without the customer name, I would need to manually input all the customer info, which negates the whole point of paying for this service. I contacted support and he had no answers for me, other than suggesting trying other syncing apps (which are all paid apps) to see if one might work better??? I absolutely don't recommend this at all!!

Feb. 1, 2023

BEWARE! This seems like this is finally the tool we need to integrate shopify and quickbooks. All the sales, fee, returns, discounts, etc. works perfectly which is not the case with Quickbooks sync by Bold. BUT!!! No inventory sync. So while the sales orders have the item numbers and product names, it does not sync any of this informaiton, so inventory is not reduced, COGS are not reported, etc. So this is 95% of a great app, but because it it is incomplete on the COGS side, it is useless. So frustrating because this should not be this hard!!

Feb. 1, 2023

HORRIBLE - This app is a shadow of "QuickBooks Online Global". Unfortunately I'm in the US and have to use this garbage Quickbooks Connector app. Mapping products? Feature doesn't exist. There's hardly any options to customize your import settings. Its completely bare bones, junk junk junk! Why in the world would you not carry over every feature from QB Online Global?

Jan. 27, 2023

If unfortunately doesn't work. It only gives you the option to map all of your sales to a single product or service which is automagically creates for you called "Shopify Sales Item" or something. I need my SKUs to map to my SKUs in Quickbooks so I can do proper class tracking on them. Additionally, when I tried to actually add a payout from the app transactions list, it gave me a cryptic error about entering the quantities. Which is impossible, since there's nowhere that is editable. Honestly, as is, don't install it. It won't work for you, and will end up causing more work to clean up all of the garbage it generates like new products, new accounts, etc. It might be great in a year, but right now its an alpha release product at best.

Jan. 20, 2023

I wish i do this sooner Helps a lot with the accounting formthe business Now I don’t have to do this manually

Jan. 18, 2023

I would give 0 stars if I could. Wow what a garbage app. They payout and sales data sync into quickbooks but as of 12/13, about 1 out of every 15 payouts actually get sent to the app transactions part where you can match to deposits. Quickbooks "experts" have no idea what is going on, I have called about 10 times and still waiting on a resolution.

Jan. 12, 2023

This integration is new. Issues in the beginning but I put in a tech support email and was responded to the next day by Jerry and everything is working great! Jerry is awesome and very knowledgeable. What's great about this is its a free option to make the connection from Shopify to quickbooks as opposed to paying monthly for others. They get very expensive. The errors got fixed quickly while on tech support and has been working perfectly. I also got Shopify balance working! there is a feed for Shopify balance but not available in quickbooks yet. I do hope they get the feed working in qb but what I did was get the feed through my regular banking app. I'd imagine most banks allow for this... not sure. From there you can find your normal bank through quickbooks and just select the Shopify balance feed. Its a work around but no problems at all. I did also mention to tech support that Shopify balance feed is live so they know and they are working on it. Hope this helps.

Jan. 11, 2023

I’ve been trying to find a way to sync my Shopify Balance with my Quickbooks and thus far it seems to be impossible. After downloading this app, I was getting error messages with Quickbooks that prevented it from functioning properly. I spent 3+ hours on the phone and on chats with undertrained customer support who were unable to resolve the issue. Eventually, a support agent named Jerry reached out via email and scheduled a zoom call with me and was able to resolve the issue. The app is now functioning as it should but is only pulling in payout information but not expenses or available balance from Shopify Balance.