Rebuy Personalization Engine
AI recommendations: cart, checkout, and post-purchase upsells
Rating
4.7
feedback
804
chart
#319
All reviews
Review RSS Feed
Oct. 11, 2023
Recently we had some issues with the Rebuy platform - an outage has happened. However, the Rebuy team is communicating with us and taking action. This is a solid approach and earns respect.
We sincerely apologize for the inconvenience you experienced due to the temporary impact of our services. Thank you for bringing this to our attention, and we value your business. Our leadership team will be in contact to discuss this matter directly with you so we can make this right!
Oct. 6, 2023
This app is great, we had some issues with app attributions coming through to our packing slips on Shipstation but the Rebuy team was on it and very helpful, unlike Shopify and Shipstation, they were very caring and made sure to help us figure everything out. 5-Stars on customer service, I love the smart cart and all the features, we definitely have ROI and that is always fantastic!
Thank you for your fantastic feedback! We're glad to hear you love our app and found our team incredibly helpful. We're here to ensure everything runs seamlessly for you, and we appreciate earning your 5-star rating! If you have more questions or need assistance, feel free to reach out. Happy selling! 😊🌟🛒
Oct. 6, 2023
Great support! Easy setup.
Awesome to hear you're happy with our support and found the setup a breeze! If you ever need assistance or have questions in the future, we're here for you. Thanks for choosing us! 😊👍
Oct. 5, 2023
Rebuy has been such a helpful app for our company in regards to growing sales and we love all of the features it offers. Keaton Ross has also been very helpful and informative for our team on understanding and learning how to use the different widgets to benefit our e-commerce site!
Thanks a million for your kind words! We're thrilled to hear that Rebuy has been a game-changer for your company. Keaton Ross is a star, and we're delighted they could assist your team with the widgets. If you ever need more help or have questions, don't hesitate to reach out. We're here to support your e-commerce journey! 😊🚀✨
Oct. 4, 2023
The customer care team is especially helpful when ever you have questions or support needs.
We're so glad to hear you find our customer care team helpful! If you ever have more questions or need support, just give us a shout. We're here to help! 😊🌟
Oct. 3, 2023
The best SmartCart you will ever see. And the best? It isn't just a SmartCart, there are so many great other features such as widgets, post-purchase, switch to subscription, etc. And the support team is awesome with an answer to all your questions! Really happy to find out about this app.
Thanks a bunch for your amazing feedback! We're super excited that you're enjoying our SmartCart and all all of the Rebuy features. If you've got any questions, our support team is here to help! Feel free to reach out anytime. We're here to make sure your experience rocks! 😊🛒✨
Oct. 2, 2023
I will always recommend this app, not only for all the features it offers, but also for its excellent customer service!!
😊 Thank you for your wonderful feedback! We're delighted to know you're happy with our app and customer service. Your recommendation truly means the world to us, and we're dedicated to ensuring you always have a fantastic experience. If you need help or have any questions, feel free to get in touch anytime. Your support is truly appreciated! 🙌
Sept. 29, 2023
Pays for itself!
We're so happy to hear that our service is proving to be invaluable for you! Thank you for your feedback and continued support. Let us know if there is ever anything you need! 💲💲💲💲
Sept. 28, 2023
Very attentive and helpful support, resolved the problem despite its complexity. I've loved the app since I installed it, perfect functions.
We're over the moon knowing you had a great experience with our support team! Your satisfaction means the world to us, and we're so happy that we could help you with a tricky problem. 😊 Your kind words and ongoing support mean a lot to us. Thank you!
Sept. 26, 2023
Keaton R over at Rebuy--- what a gem! It is incredible and so rare to have an account manager give sh*t about your company and help walk through solutions that will actually create lift- and the knowledge he has- amazing. Where most companies abandon shop owners at critical juncture points with support, Rebuy has doubled down to roll up their sleeves with us.
We're thrilled to hear about your fantastic experience with Keaton R at Rebuy! We take immense pride in our team's dedication, and it's truly rewarding to know that Keaton's expertise made a positive impact on your business. We're committed to being there for our clients, rolling up our sleeves, and ensuring your success every step of the way.
Sept. 25, 2023
This app is 100% worth it! Rebuy is very user friendly and if you do have any questions their team is right there to help. Reza has been extremely helpful and knowledgeable with getting some of these features set up on our site and even went the extra mile in helping us with additional dev work.
We're delighted to learn about your positive encounter with Rebuy! Our team is dedicated to providing exceptional customer service, and we're pleased to hear that Reza's expertise and commitment contributed to your outstanding experience. Your kind feedback is truly appreciated, and we're committed to assisting you at every stage of your journey!
Sept. 22, 2023
Good functionality straight out of the box and great personalised additions available through their in house dev team - Aaron worked with us closely to implement a bundles page and product page bundles to fit our theme, super helpful!
We greatly appreciate your positive feedback! 😊 It brings us great joy to know that you're loving our product's functionality and the personalized enhancements Aaron and our team delivered to elevate your experience. We're always here to assist you, so feel free to reach out anytime you need assistance! 🌟
Sept. 18, 2023
We are just starting our experience with Rebuy and we have been so impressed with their willingness to dive in and tackle some of the unique challenges we have with our store. Rich Matukaitis has been very helpful in the process of integrating some of our custom features with their out-of-the-box capabilities. Beau Hoge has also been a great resource in making sure we hit out admittedly tight timeline.
Thank you for your kind words! We're thrilled to hear that Rich and Beau have been instrumental in helping you integrate your custom features seamlessly with Rebuy's capabilities. If you ever have more questions or need assistance, please don't hesitate to reach out – we're here to support your success!
Sept. 18, 2023
Thanks so much for your 5-Star review! We are so glad that you are enjoying Rebuy. Please don't hesitate to reach out should you have any questions!
Sept. 16, 2023
RICH was an amazing help getting our cart up and running! I was a bit confused and after sending him an email he set up a call with me same day! He got me sorted that very same day, walked me through every aspect of the app, and worked with his team to get us fully launched the very same day (This all happened on a Friday). Very glad to be in capable, caring, and responsive hands. I would 100% recommend. I heard about Rebuy through a marketing group that I'm in, in which they are highly recommended.
Thank you for your glowing feedback! We're delighted to hear that Rich provided such outstanding support and that we could get you up and running so quickly. We're committed to ensuring you have a smooth and successful experience with Rebuy, and we truly appreciate your recommendation.
Sept. 14, 2023
Rebuy is top notch! Support is fantastic, program and logic are great. We finally have a high performing upsell tool Extra special thanks to Reza, Tamanna and Nathan!
Thank you for your kind words! We're thrilled that Rebuy is delivering excellent results for you, and our team is dedicated to providing outstanding support for your high-performing upsell needs. Don't hesitate to reach out if you need anything!
Sept. 12, 2023
So far very solid service. support has been fantastic. I look forward to rebuy increase my AOV
We're delighted to hear that you're enjoying our service and have found our support team to be fantastic! We're confident that Rebuy will help you increase your AOV, and we're here to assist you every step of the way. If you ever have questions or need assistance with anything, please don't hesitate to reach out 🤩
Sept. 12, 2023
Very nice app! We have had it for 5 days and it already increased our AOV by 50%. Super helpful staff! Quick and friendly replies and are helping with everything! I can very much recommend!
Thank you for the wonderful feedback! It's amazing to hear our app boosted your AOV by 50% in just 5 days, and we're thrilled you're happy with our support team's assistance. Your recommendation is greatly appreciated, and we're here to keep delivering top-notch service to help your business succeed. Cheers to your ongoing success with us! 🚀🛒😊
Sept. 7, 2023
The app has very good features like Shop the Look or Upselling. The customer support is excellent, very fast and helpful. However, one disadvantage is that you have to create a separate account for each sub-store.
Wow, thank you for your wonderful feedback! We're absolutely pumped that you're enjoying our features, and we take great pride in our lightning-fast and helpful customer support team. We totally get how creating separate accounts for sub-stores can be a bit of a hassle, and we're actively working on making our platform even more user-friendly based on valuable input like yours. Rest assured, we're dedicated to enhancing customer experience, so keep an eye out for some exciting updates in the pipeline! 😊🛍️
Sept. 6, 2023
So happy with Re Buy so far, especially with the help from our Success Manager Aiman! Thank you for making the process of setting up Rebuy easy and seamless. We're thankful for you!
Hey there! We're absolutely delighted to hear that you're loving your ReBuy experience, and it warms our hearts to know that Aiman has been such a great help. Thank you for choosing ReBuy; we're right here, ready to support you every step of the way as you continue to thrive with us. Your kind words mean the world to us, and we can't wait to keep serving you with a smile! 😊🚀