Rebuy Personalization Engine

Nov. 22, 2025

Rebuys team goes above and beyond, we've never received the type of support their team gives from any other app on here, across any app niche. If you get in contact with Steven or Katie, you're in great hands. They've both helped us accomplish many things that most apps support teams would just tell you to hire a dev for. Not only that, their Ai bot is hands down the most well trained out of any I've used, the Ai bot alone can handle 90% of simple CSS customizations, and even some functional tweaks via callback event settings (if it has documentation for it). While the app it's self is of course limited to some degree, and over use of the segmentation/personalization features will slow down your store, it's still a 5/5 when compared to all other available options. Context: Been using rebuy for about 2.5 years now. Thanks again guys!

Nov. 21, 2025

I came to rebuy with a GWP campaign I needed help with. Cole Baines was my support member and did an amazing job. To say Cole went the extra mile was an understatement. He was incredibly helpful, and thorough with all he did in explaining how to create systems, following up, and even hoping on multiple calls to walk me through. I had a great experience with his help!

Nov. 21, 2025

Rebuy has made a positive impact on our AOV and the support is excellent. I would highly recommend.

Nov. 20, 2025

We've been using Rebuy across multiple stores (Formuland), and the experience has been outstanding — thanks especially to Janet Gomez and Max Trummer. Janet has been incredibly responsive, even during the busy BFCM season. She consistently goes above and beyond to make sure everything works smoothly, whether it's fixing BYOB configuration issues, adjusting collections, enabling features, or troubleshooting subscription upsells. Her attention to detail and willingness to jump in immediately makes a huge difference. Max has also been excellent — clear communication, fast follow-ups, and very helpful when it comes to scoping and confirming custom work. Both of them make the entire Rebuy experience feel reliable and well-supported. Rebuy’s features are powerful on their own, but the support from Janet and Max truly makes it next level. Highly recommended!

Nov. 10, 2025

Best Customer Service Ever!!! And how amazing that they have a tiered payment system. So small businesses can use the app with most the features without all the fees! But the best part is the actual human connections. Help within seconds with a real human!! The world needs a little more of this.

Nov. 10, 2025

Joseph and Rebuy team are great and love working with the them!

Nov. 7, 2025

Janet is A++++++. She not only reviews and provides exceptional insights and specific revenue generating recommendations, but she helps execute the updates within the platform. Her communication has been among the best I have ever experienced and I work with dozens of different platforms across multiple brands. So I do not make this endorsement lightly. Janet is the primary reason I am excited to continue working w REBUY for my brand's value added growth strategies. Having her helping us now for Q4 holiday push is an even added bonus!

Nov. 6, 2025

Maria and Jessica from the Rebuy Team are truly exceptional! Their dedication and support have been invaluable, always responsive, incredibly helpful, and consistently going above and beyond to ensure our success. they bring a level of professionalism and warmth that helps us a lot. I genuinely appreciate their proactive approach and great advice. Working with them has been a fantastic experience!

Nov. 5, 2025

Great customer service

Nov. 5, 2025

Oct. 31, 2025

Oct. 30, 2025

The onboarding experience was smooth Maria was an all-star. We loved working with her and she was able to knock out our complex requests with ease. The app itself is outstanding, no idea how we operated without it. GAME CHANGER. If you're serious about increasing revenue then you need to be serious about REBUY.

Oct. 27, 2025

Tom is so helpful! Sometimes I reach out and feel like they make it more complicated! But he helped me the entire time! So thank you! And went back and fixed color scheme

Oct. 22, 2025

I had the opportunity to work directly with Maria from Rebuy through the Strategic Program, and it was 100% worth it. She was incredibly supportive and knowledgeable, helping me understand the platform and setting me up for success. Together, we accomplished all the key action items we set out to achieve based on my business’s needs. The changes we implemented have made a substantial impact on our website, especially in increasing AOV and improving product discovery for our customers, which was a major goal given our large number of SKUs. Maria was amazing to work with and I highly recommend her!

Oct. 14, 2025

We’ve had an outstanding experience with the support team at Rebuy Engine. Anytime we’ve run into an issue or needed clarification, their response has been fast, thorough, and genuinely helpful. A special shoutout to Jason, who consistently goes above and beyond. His follow-up is excellent — we always receive timely updates on open issues and clear ETAs on upcoming code release fixes. It’s rare to find a support rep who communicates so proactively and makes you feel like your business truly matters. Thanks to Jason and the Rebuy support team for setting the bar so high for customer service. Highly recommend!

Oct. 9, 2025

Tom was super helpful with providing changes to our instance of Rebuy. A+ customer support.

Oct. 7, 2025

Great!

Oct. 7, 2025

Rebuy has been a game-changer for us! Since going live on our AU store two months ago, we’ve already seen a noticeable increase in conversion rate, and we’re now preparing to roll out to other regions. We took advantage of the pro launch package, which meant we could work with a dedicated onboarding manager and web developer to fully customise our cart and widgets. Big thanks to Monica and Katie for all of their help with strategy and development, they made the whole process super easy (even whilst being in different timezones) and tailored everything exactly how we wanted across each stage of the purchase journey. Highly recommend Rebuy to anyone looking to boost sales, AOV, and conversion rate!

Oct. 3, 2025

Sept. 30, 2025

We’ve had an outstanding experience with Rebuy and can’t recommend it enough. The flyout cart has been a game-changer for us—especially with GWPs—and the platform as a whole has added a lot of value to our site. While the technology is about as cutting edge as you can get for a Shopify-based website, it can sometimes feel complex and overwhelming to navigate. That’s why having an incredible Merchant Success Manager has been absolutely critical to our success. Thankfully, we’ve been partnered with Lihuen since day one, and she’s genuinely the best MSM I’ve worked with in my career. She’s been responsive, thoughtful, always pushing us to maximize the tool, and consistently going above and beyond to help us reach our goals. The product is excellent, but Lihuen’s guidance is what truly turned features into results.