Rebuy Personalization Engine
Rebuy Personalization Engine
Rating
4.8
feedback
783
chart
#237
All reviews
Review RSS Feed
July 3, 2025
It was excellent to be part of the 90 day program with Maria. Thank you for the audit and getting us on track with the high impact features including the smart cart.
We're so glad to hear that the 90-day program with Maria was helpful for you! It’s great to know the audit and smart cart features made a positive impact. We’re excited to see all the progress you’ll continue to make! 🚀
July 3, 2025
We've been using Rebuy for three years and the team always helps out right away whenever we need them.
Thank you for being with us for three amazing years! We’re so glad to hear that our team continues to be there for you whenever you need help. We look forward to supporting you for many more! 😊
July 2, 2025
The customer support is the best, they solve your issues in no time
Thank you so much for the kind words! We're thrilled to hear that our support team was able to help you quickly and effectively. We'll keep working hard to maintain that level of service! 🙌
June 26, 2025
I love Rebuy, so easy to use with great manuals but what really makes them stand out is their support team. Bradley is a ROCKSTART and deserves a raise!
We’re so glad to hear this—thank you! 🎉 Huge shoutout to Bradley—we agree, he's a rockstar and we’re lucky to have him. We’ll make sure your kind words are shared with him and the team!
July 2, 2025
Support was able to diagnose and resolve an uncommon theme problem that was conflicting with the Smart Cart on our website and it is now working perfectly! Thank you so much for the help. The new pricing tiers is also a great change since we only use a small amount of the offered products.
I’m sorry to hear about your experience with both the support and the cost. I know that our team is already in contact with you and our senior engineers and leads are actively addressing your concerns. We’re looking forward to turning this around and making sure you have a more positive experience!
June 18, 2025
We just wrapped up a 3-month success program with Rebuy, and the results speak for themselves — higher AOV, better conversion rates, and smarter onsite experiences for our customers. We're a youth baseball e-commerce brand, and Rebuy has truly leveled up how we sell apparel and gear. A huge shoutout to our success manager, Maria, who made the entire experience seamless and insightful. She wasn’t just a guide — she was a mentor. Maria patiently walked us through new tools, helped us understand the why behind each strategy, and even gave us early access to upcoming features that perfectly aligned with our goals. All of this while finishing her MBA! Total rockstar. If you're on the fence about Rebuy — don’t be. And if you get the chance to work with Maria, you're in excellent hands.
Thank you for the awesome feedback! We’re so glad Rebuy helped boost your business, and it's great to hear that Maria made such an impact. 🚀 We’ll continue working hard to support your success. Keep rocking it with your baseball brand! ⚾
June 17, 2025
Reza is truly the best! We’re beyond grateful for his incredible patience, knowledge, and support as we worked through setting up ReBuy on our new store. He made the entire process feel smooth and manageable, even when things got a little tricky. His attention to detail, quick responses, and genuine willingness to help didn’t go unnoticed — it made all the difference. Couldn’t have done it without him, and we’re so lucky to have had his guidance through this setup!
Thank you so much for sharing this! We’re so glad Reza could make the setup process smooth and manageable for you. 🙌 His dedication to supporting you means the world, and we’re excited to continue helping you succeed with ReBuy!
June 11, 2025
Their support is amazing, i was new to Rebuy and the support agent Jessica was patient, trouble shooting with me, and guided me to achieve what i needed!
Thanks for the wonderful feedback! We're so glad Jessica could assist you and guide you through everything. We’re committed to providing top-notch support and will continue to do so! 😊
June 6, 2025
Rebuy has been great for our store! Easy to add different options to your smart cart. Nam was incredibly helpful!
Awesome to hear Rebuy’s working well for your store! 🙌 We're glad the Smart Cart features have been easy to use, and huge props to Nam for being such a great support. Thanks for the shoutout — we’re here whenever you need us!
June 4, 2025
Rebuy has been a great success for us and I would strongly recommend it. Alejandro and Aiman were very helpful getting us started, and every other team member ("Rebots") that I have interacted with have been excellent. This is a wonderful company that really cares about its employees and customers and I am very glad to have connected with them.
Thank you so much for the kind words! 😊 We're thrilled to hear that Alejandro, Aiman, and the whole team were able to help you get started and make a lasting impact. It's great to know you feel the care we put into both our team and customers — we're excited to continue supporting your success! 🌟🙌
June 3, 2025
We were looking for a flexible, powerful, all-in-one solution for CRO. After some research, we chose Rebuy. Immediately we were able to cut down on the number of 3rd party apps installed on our store. This helped consolidate billing (and save $), decrease complexity (only need to learn 1 tool), improve site speed (less 3rd party scripts) and ultimately, drive revenue for our store. Support is very responsive (shoutout Nam, Jason, Jane, Christian & Keri), docs are comprehensive and the platform is designed very well (modular widgets and data sources allow for flexibility). Post-purchase and cart/checkout upsell revenue alone justifies the cost. Rebuy continues to build new features and we're confident that they will be the right partner for the long term.
Wow, thank you for such a detailed and thoughtful review! We’re so happy to hear Rebuy has had such an impact. Shoutout to the amazing team members you mentioned, and we’re excited to continue building alongside you for even more success ahead! 🙏🚀
June 3, 2025
We’ve seen a clear lift in AOV and conversion since installing Rebuy—honestly, the results speak for themselves. On top of that, the customer service has been beyond fast and incredibly patient. Anytime we had a question or needed support, the team was right there with helpful, thoughtful responses. Highly recommend.
We’re so thrilled to hear about the impact Rebuy has had on your AOV and conversion rates! 🎉 We love hearing that our customer service team has been there to support you every step of the way. Thanks for the high praise! 🙌🚀
June 2, 2025
This app is an excellent add-on for organising promo items, adding accessories and cross-selling. It is a bit complicated to work around if it's not something you do regularly (as a non-IT person) but the customer service online is excellent. Highly recommended.
Thank you for the great feedback! We’re glad the app is helping you with promotions and love to hear our customer service has been there to support you — we’re always here to help! 🌟👍
June 2, 2025
Can be a little clunky to navigate which is probably the biggest weakness of this platform. That said, it's by far the most powerful and versatile app on the market for all the things it does, with few exceptions. And the real kicker is that their Customer Service team is genuinely one of the most competent and quick to reply that I've ever had the pleasure of leaning on.
Appreciate your honest take! We hear you that navigation can be tricky sometimes, and we’re actively working on making it more seamless. Nonetheless, it means a lot to hear you value both the app’s power and our speedy support — we’ll keep working to exceed your expectations!
June 2, 2025
The widget is very easy to use and intuitive. When we have had some issues or unable to get a a feature to work, the support team has been great, providing very quick response and solutions, helping us create the necessary widgets to drive our promotions. Highly recommended!
Thank you so much for the kind words! We’re thrilled to hear our widgets and support team have been a great help. We’re committed to keeping that momentum going and so please reach out if you ever need anything!
May 15, 2025
Rebuy has been very helpful for us! Dante was super insightful and made updates easy to understand.
Awesome to hear—glad Rebuy’s been a strong fit for you and that Dante helped simplify things along the way 🙌. We’ll make sure he sees this! Thanks for taking the time to share.
May 14, 2025
My Launch Manager Monica did a great job answering all my questions and communicating our customizations needed. The Engineer, Steven, that worked on our site crushed it and well exceeded my evelopment customization expectations. The app started generating revenue for us upon the first day we launched it and I am hopeful it continues to grow our AOV and conversion rate.
Love hearing this—Monica and Steven will be pumped to know their work hit the mark! It's awesome that you saw revenue from day one 📈. Thanks for the feedback and for trusting us with your business.
May 13, 2025
Implementing Rebuy was daunting at first, but not once I started working with Dante - the experience and support has been excellent. He is super responsive and goes above and beyond where he can to make sure we get full use of the tool. As a non technical person, I really appreciate his attention to detail and his way of communicating all the features Rebuy offers me without making it too complex. He really demonstrates how Rebuy is a user friendly tool with lots of possibilities!
Really appreciate you calling this out—Dante’s been a huge asset to our team, and it’s great to hear how much of a difference he’s made. We’re glad Rebuy’s flexibility is coming through clearly, even without a technical background. Thanks again for the thoughtful feedback!
May 7, 2025
So impressed by the capabilities of ReBUY, and even more so by the awesome support we've gotten. Their support people walked us through the entire setup process, and even for trickier things we wanted to do, helped us find solutions. They also have the most comprehensive resource guides I've seen for a software company. It's been a great experience so far! Also shoutout to Lam, one of their customer service reps, for staying with us during setup for an extended period of time to make sure we had everything that we needed. A+++
Wow—thank you so much for this incredible feedback! We’re so happy to to hear that our team (especially Lam!) made your setup smooth and that our resource guides hit the mark 🙌 - Reach out if you ever need any help!
May 2, 2025
We’re currently running Rebuy Engine across three different Shopify stores, and it has quickly become a mission-critical part of our ecommerce stack. With a catalog of over 30,000 SKUs, merchandising is no small feat—yet Rebuy makes it incredibly intuitive and scalable. The cross-sell widgets, post-purchase offers, and bundling capabilities have delivered tremendous results. Conversion rates are up, AOV is climbing, and the experience feels tailored without being over-engineered. We’ve fully committed to Rebuy Search & Collections on two of our three stores, and the relevancy is absolutely on par with the best search and discovery platforms out there. Support has been nothing short of stellar. I spend about a third of my time in the platform, so I’ve had plenty of opportunities to vet the support team—and they consistently deliver fast, insightful, and proactive help. Rebuy is clearly pushing to become the only merchandising tool you’ll ever need—and from what I’ve seen so far, they’re well on their way. Highly recommended.
Wow—thank you for such an incredibly thoughtful review! It’s great to hear Rebuy’s driving real results across your stores, and we’re glad the platform and support team are delivering where it counts. We’re committed to keeping that momentum going so give us a shout if you ever need us! 💪