Xero & QuickBooks Smart Sync
Xero & QBO Sync by Reconcilely
Rating
4.9
feedback
75
chart
#2,261
All reviews
Rating Breakdown
Review RSS Feed
July 3, 2023
This app does it all. There is no other Shopify to Xero app that does what reconcilely does. Their support team goes above and beyond to make sure they get you what you need. The app functionality is flawless and so easy to understand. Thank you Reconcilely for making my life so much easier. I highly recommened this app!
We're thrilled you're happy with the results from using our app. Keep saving that time and enjoy it! All the best!
March 19, 2023
When ever I have had an issue whether be user error or system error, the friendly help desk is always there with prompt and efficient response and resolutions.
Appreciate you friends, thanks so much for the glowing review. Please get in touch if anything is needed or requested on your end!
Feb. 16, 2023
App works great and allows me to get product volumes into Xero so I can run additional reports. Customer service is up there with the best. Any problems are solved within minutes.
You're a star, it's been our pleasure to contribute our small part in the success of Ancestral Nutrition! Looking forward to continuing our awesome partnership together. Be well and continue succeeding!
Feb. 2, 2023
The functionality of the app is good. We run 3 different shopify stores and the app is pivotal in porting our sales over to Xero as an invoice record for our daily reconciliation. We ran into some issues with billing spanning late 2022 to now but thankfully Eric and the team were able to resolve this and get us back on track and assist with invoice mapping to ensure we imported correct data.
Hello. Looks like you submitted two identical reviews. I’m sorry you had this experience with the app. Stability is one of our staples, and sometimes things can certainly get in the way should Xero APIs not play nice, as is the case whenever we attempt to collect ledger accounts if the API is down. This can cause unforeseen results in which our only option is to react. The extreme majority of our customers don’t experience the volume of bugs you are describing, which is why I’d like to followup to understand your issues a little better and solve them for you. It seems you also have open support tickets. It would be ideal to be able to solve your support tickets and resolve this for you. Looking forward to it
Jan. 12, 2023
Works well to reconcile our Shopify payments to Xero. Also, very responsive and helpful support team.
Dec. 17, 2022
Absolutely terrible service. We had requested a trial and the app wouldn't even load. I spoke to support at their end and was told it was a Shopify issue. Then Shopify reviewed and it was found to be on this apps end. By this stage the 14 day trial had ended and I was yet to even be able to access the app. I was charged $990 USD for an app I can't even use. I wrote to support again asking for them to please refund and asked if we could start a trial next month as there was no point now as my finance person who would be using the app is on leave. I was then told by support that because we didn't have "time" to use the app during the trial we would have been charged. So now I'm $990 down for an app I don't even know if it works because I can't even use it. I have requested a full refund and am awaiting to hear back from them. Not feeling super confident after the past two weeks of communication. Be very aware.
Nov. 15, 2022
Nelvin has been absolutely amazing. Thank you. Every support request has been resolved promptly and with professionalism.
Nelvin is the bomb! Thank you so much for trusting us to be your solution for Shopify order reconciliation over the past 2+ years!
Sept. 27, 2022
Really awesome app and even better service! Would highly recommend to others. The service is better than most companies I have worked with.
Really appreciate your review. It's been our pleasure to be at your service over these past 2+ years :)
Aug. 22, 2022
Support is very knowledgeable. Customer service is amazing as well. Keep up the excellent service you are providing.
We appreciate your review and are grateful for the opportunity to be your solution! Please don’t hesitate to get in touch if you need anything.
Aug. 22, 2022
When I was syncing all the previous orders last month, there are some errors that I encountered. So I reach out to the customer support contact via chat. They're quick to respond very helpful. Keep up the good work. I really appreciate their immediate response to help us. Thank you so much!
Really appreciate your review, it’s our mission and we are passionate by driving results lime yours. Please never hesitate to get in touch if you need anything or have any feature requests. All the best!
June 7, 2022
Really fantastic customer service. This app definitely makes my life a lot easier. Thanks so much guys.
We appreciate you! Thanks for choosing Reconcilely to automate your Shopify accounting 🤗
May 20, 2022
Really good app, certainly the most stable and cost effective for pulling data through to Xero. Team are really quick to respond and provide great help when it is needed.
Really appreciate the kind words. We're at your disposal, please don't hesitate to reach out if you ever need anything, especially feature requests! All the best
May 12, 2022
Have been using this app for a couple of months now. It sends orders to Xero as you would expect. I particularly like the fact there is the option to consolidate all the card payments in to one transaction on Xero as that saves loads of time with the reconcile and isn't a feature that was available on a different app that I tried. I would have given them 5 stars, but the support is slightly hit and miss, either it is really fast or needs a bit of pushing to get an answer.
Thanks Geoff! Appreciate the kind words. My apologies on the delay getting your feature request out, it was caught in the tailwind of a very large release and we wanted to ensure everything was battle-tested before exposing it to customers. You can certainly expect both engineering and support to be back to regular speeds moving forward, and I look forward to your continued feedback and success using Reconcilely to automate your ecommerce accounting. All the best!
April 26, 2022
Just installed but very effective and nice customer service that's realy helpfull, already like it! Thanks Diego
Thank you so much Diego, it's much appreciated and it is our pleasure to help you automate your Shopify accounting. Please don't hesitate to reach out if you need anything. All the best!
April 24, 2022
This app is a time saver. Took some time for me to find an app that properly connects Xero to Shopify and I'm so happy I found this. The customer support staff are some of the friendliest and helped me get set up really fast! I've only configured it for the Shopify gateway / Stripe payments but it's also supposed to work with other payment gateways like Paypal, Afterpay and Laybuy.
Cheers! We're so happy to be your accounting partners of choice and glad our app is saving you so much time. We'll continue being at your disposal should you need anything. Have a great one!
April 11, 2022
So happy with this app. Has made reconciling to Xero a breeze and especially suited to us with it's multi-currency support. The Support team have been great and Eric was able to successfully investigate and solve an issue for us very quickly.
Thank you so much for your review, it's greatly appreciated. We're honoured to be your partner of choice, please don't hesitate to reach out if you need anything. All the best!
Feb. 22, 2022
Support is absolutely amazing - thank you Jerome, Diego and Carlos and all. The app is brilliant. It pushes the Stripe orders/invoices with a credit for the charges to reconcile with the payout - saving me hours and hours. And they backdated them to 30 November 2020 for free. Couldn't ask for a better service.
Cheers for your review! We’re at your service and honored to be your solution of choice :)
Feb. 18, 2022
I just started using this app and it took care of all my Shopify payments and my PayPal sales. It was fab and had a comprehensive yet easy setup. I also read where you could pay a one off charge for backdating from a precious time period and I did that today and it saved me hours and hours of work. App is FABULOUS! Support was great too.
Thank you so much! We pride ourselves in the work we do and so glad you can continually benefit from it All the best to you!
Feb. 14, 2022
We use Reconcile.ly to export online orders to Xero via Shopify and Paypal gateway and 99% of the time the sync is perfect. For the 1% that end up with issues, the support team at Reconcile.ly are fantastic and very responsive. Eric has helped me out a number of times with queries of varying complexity, quickly correcting any glitches or doing research on my most recent harder query on exchanges. Definitely recommend this app for Shopify/Xero integration.
Thanks so much for your kind words. We've got your back!
Jan. 14, 2022
We have this app in place to export web orders to our Xero package. On occasion there have been some that didn't immediately move over due to inventory on the Xero end, the support is second to none with quick, friendly and efficient processing and working together to ensure all the transactions get through as they should. I would 100% recommend this app for anyone using Shopify/Xero.
Thank you so much Adrian. Our goal is to make sure you spend as little time as possible dealing with reconciliation and bookkeeping. It's our pleasure to continue serving you! As always, we've got your back. Be well!