Rating

4.8

feedback

2,688

Reviews

chart

#55

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    8%
  • Less than a day
    23%
  • Less than a month
    28%
  • Less than a year
    28%
  • More than a year
    12%

Reviews Summary

The reviews for the Shopify App are overwhelmingly positive, with many users praising the excellent customer support and responsiveness of the team. Users appreciate the ease of use and effectiveness of the app in increasing average order value through post-purchase upsells. The support team, especially individuals like Alex, Ashley, Saumya, and Shafta, received high praise for their helpfulness and guidance in setting up the app. However, there are a few negative reviews highlighting concerns about unexpected charges, difficulties in setup, and issues with app updates affecting existing funnels.

Highlights

Positive customer support and responsiveness
Ease of use and effectiveness in increasing average order value
Praise for specific support team members like Alex, Ashley, Saumya, and Shafta
Concerns about unexpected charges and difficulties in setup
Issues with app updates affecting existing funnels

Rating Breakdown

  • 5
    95% (2,567 ratings)
  • 4
    2% (49 ratings)
  • 3
    0% (12 ratings)
  • 2
    0% (10 ratings)
  • 1
    2% (51 ratings)

Reviews with Text

  • 93% (2,492)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Nov. 2, 2025

Very helpful cusomer service.

Store

Using app

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5 / 5 Share

Nov. 2, 2025

perfect

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Using app

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1 / 5 Share

Nov. 2, 2025

I paid $19 for an upsell of $24—it wasn't worth it! Plus, the app stopped working for two weeks without warning, so it was definitely money wasted.

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Using app

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5 / 5 Share

Nov. 2, 2025

Store

Using app

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5 / 5 Share

Nov. 2, 2025

I just wanted to say thank you for the great support today. The agent was patient, clear, and really helped me get my upsell setup exactly how I wanted. They walked me through the steps, explained everything simply, and even helped me test it to make sure it worked. Super helpful experience appreciate the fast and friendly service!

Store

Using app

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All reviews

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