Rating

4.8

feedback

2,732

Reviews

chart

#54

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    7%
  • Less than a day
    23%
  • Less than a month
    28%
  • Less than a year
    29%
  • More than a year
    12%

Reviews Summary

The reviews for this Shopify app are quite mixed. On the positive side, many users praised the fast and helpful customer support, with specific mentions of helpful individuals like Alex and Saumya. Users appreciated the quick responses and efficient assistance they received. The app was also commended for its ease of use, effectiveness in upselling, and the availability of 24/7 human support. Additionally, some users highlighted the app's tiered pricing structure and support for multiple languages. However, on the negative side, there were complaints about unexpected charges, lack of transparency regarding pricing, and issues with the app not working as expected. Some users also mentioned concerns about ads being added to the thank you page without consent, leading to dissatisfaction and distrust in the app.

Highlights

Fast and helpful customer support
Ease of use and effectiveness in upselling
Unexpected charges and lack of transparency in pricing
Issues with app functionality
Concerns about ads being added without consent

Rating Breakdown

  • 5
    95% (2,607 ratings)
  • 4
    2% (51 ratings)
  • 3
    0% (12 ratings)
  • 2
    0% (9 ratings)
  • 1
    2% (52 ratings)

Reviews with Text

  • 92% (2,514)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Dec. 4, 2025

I had some changes I needed to make to my account and Ashley in the Chatbox was very quick in her response time and genuinely cared for what I needed. Really appreciate this companies customer service.

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 4, 2025

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 4, 2025

Just started using Upsell, and it’s been great! It can feel tricky at first, but the support team - especially Saumya - is super patient and helpful. Highly recommend!

Store

VIIVA

Using app

--

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 3, 2025

Thank you Alex for adding the widget into my store. I asked 2 of your colleagues to help me with this and they never did. Alex came and as soon as he turned up and told him, he done the job within 20 mins. Thank you Alex!

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 2, 2025

Using app

About 1 hour

Total reviews

1

Average rating

5.0

All reviews

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