Upsell.com ‑ ReConvert Upsell
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Saumya was exceptional
That is a stellar review! Saumya clearly hit it out of the park. When a team member is described as exceptional, it usually means they didn't just solve the problem - they made the whole experience better.
I worked with Alex, and he was very helpful in helping set this app up. This will be a great way to increase AOV, as customers who have already bought something are very likely to add just one more item. Thanks Alex!
That is a fantastic breakdown! It sounds like Alex didn't just help with the technical setup, but also helped you see the strategic value in driving up that AOV (Average Order Value). You hit the nail on the head - targeting customers who are already in the buying mindset is one of the smartest ways to grow.
Fenomenal app, util, facil configuracion y sencilla de uso
¡Qué bueno que te guste! Nos encanta saber que la experiencia está siendo fenomenal. Gracias por recomendarnos. ⭐
Super quick (really a response less then 1 minute) and actual helping customer support.
A response time of less than a minute is truly elite! It’s one thing to be fast, but being actually helpful at that speed is the gold standard for support. It’s clear the team is not just monitoring the queue, but truly understands the product.
The Customer Service is incredible! They were quick to respond and helped me solve my issues so efficiently! This app is awesome!
That is a glowing review! Combining incredible customer service, speed, and efficiency is the ultimate "triple threat" for any app's reputation. It's clear the team didn't just solve the problem, they turned the entire experience into something awesome.
got upsell today cause i was using OCU before. Zipify OCU basically makes it so that post purchase upsells are separate transactions from the original order this means that if a customer later chargebacks their order with 2 post purchase upsells, you get 3 separate chargebacks which basically will inflate your chargeback rate and get you shut down by shopify EASILY this is so dangerous, which is why i switched to ReConvert. ReConvert edits all upsells into the original order so everything will count as just 1 order. this gives me great relief and anxiety about having my cb rate artificially inflated ashely has also been a great help with setting everything up from the beginning.
That is a incredibly insightful breakdown of a very real risk! You’ve highlighted a crucial technical distinction: the difference between independent transactions and order editing. In the world of e-commerce, a chargeback rate hitting even 1% can trigger red flags with processors. Having one disgruntled customer turn into three separate disputes is a nightmare scenario for any merchant's longevity. It sounds like the switch to ReConvert hasn't just improved your workflow - it’s protecting your entire business foundation. It’s also great to hear that Ashley was there to bridge the gap and get that safer setup running smoothly from day one. That kind of peace of mind is priceless.
Hi Omar, We'd like to learn what we did wrong, and how we can set it right. We've sent you an email, please check your inbox. Best, Upsell support team
Ashley was amazing so helpful and fixed my issue super quick :)
We think Ashley is pretty amazing, too! 🌟 So glad she could get everything sorted out for you quickly. Thanks for the kind words and for using our app!
Awesome. Alex was very helpful!
That is fantastic to hear! Alex is clearly on a roll - consistency like that makes a world of difference when you're trying to get things done. It’s always a win when "awesome" software is backed by an "awesome" human.
Shafta est exceptionnelle.. un service tres repondant avec lein de patience et ecout. Merci a Elle depuis la creation de ma boutique.
C'est un témoignage magnifique ! Savoir que Shafta vous accompagne avec autant de patience et d'écoute depuis la création de votre boutique est la preuve d'un partenariat de confiance. Monter un projet de A à Z peut être stressant, et avoir quelqu'un de "répondant" fait toute la différence. C'est ce genre de soutien humain qui transforme une simple application en un véritable outil de réussite.
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director Upsell.com
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director Upsell.com
Thanks for youre help Alex!
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director Upsell.com
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