Upsell.com ‑ ReConvert Upsell

Hi there - what could I do to elevate your experience for you? I'm reaching out directly! Thanks! Always here for you 🖤 Avraham Customer Success Director Upsell.com (ex ReConvert)

Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director Upsell.com (ex ReConvert)

Hi Bonnie Avraham here, Director of Customer Success at Upsell.com I read your review and the conversation you had with the team, and I am genuinely sorry for the stress and frustration this has caused. Based on what I see in your account, the recent $499.99 charge should not have happened in your situation, and that is on us, not on you. This involved a bug where Colombian pesos were treated as Mexican Pesos for some reason - we are looking into this to make sure it doesn't happen again. Thanks for bringing it to our attention! This resulted in you being placed into the incorrect tier for your store. I have already reached out to you directly with a full resolution, including: - A complete refund of the $499.99 charge - A commitment to get your setup fixed and fully optimised within 24-48 hours once the app is reinstalled You have been a loyal customer and we do not take that for granted. We would really like the opportunity to earn back your trust and show you how Upsell.com should work when everything is set up correctly. If you are open to giving us another chance, please reply to the email I sent or contact us via the in app chat and ask for me by name so I can take personal ownership of your case. Avraham Director of Customer Success Upsell.com

Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director Upsell.com (ex ReConvert)

Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director Upsell.com (ex ReConvert)

Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director Upsell.com (ex ReConvert)

Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director Upsell.com (ex ReConvert)

Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director Upsell.com (ex ReConvert)

Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director Upsell.com (ex ReConvert)

Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director Upsell.com (ex ReConvert)

Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director Upsell.com (ex ReConvert)

Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director Upsell.com (ex ReConvert)

Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director Upsell.com (ex ReConvert)

Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director Upsell.com (ex ReConvert)

Thank you for taking the time to leave feedback. I am sorry for the frustration you have experienced. The behavior you describe is not how Upsell.com’s pricing is intended to work. Our goal is that the app increases your profit, not that your extra profit “ends up going to us”. What you are seeing may be a billing error or a misunderstanding of how the current plan is structured, and I would like to review your account in detail to understand exactly what happened. If you are open to it, please contact us through the in-app chat or at [email protected] with your store details so we can check every charge on your invoices. If anything was billed incorrectly or is not aligned with the pricing you agreed to, we will correct it and refund as needed 🙂 I understand you are trying another app and you should always use what works best for your business. At the same time, I want to make sure your experience with Upsell.com is properly resolved and that our pricing is clear and transparent 🙏 ---- Update 24-11-25 -> Thank you for taking the time to update your review and share more context. I am sorry that this experience has left you feeling this way. To clarify, we do not condition error corrections or billing fixes on merchants changing or deleting reviews. When we identify a clear mistake, we correct it. In this case, what we discussed was a discretionary goodwill refund that goes beyond correcting an error. As a matter of policy, we do not issue additional goodwill refunds while a public review still presents us as acting in bad faith. That is not blackmail and it is not about trying to silence criticism. You are absolutely entitled to keep any honest, accurate review in place. Our position is simply that we will always fix genuine mistakes, but extra goodwill gestures are reserved for situations where there is also goodwill on both sides. We remain happy to review your billing again and make sure that any incorrect charges are fully resolved.

Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director Upsell.com (ex ReConvert)