Upsell.com ‑ ReConvert Upsell

I just downloaded the app so I can't speak on performance yet but customer service is 10/10. Riya stayed on for 30 minutes helping me figure out how to set up what products i want to show in the various upsells. Thanks Riya!

Brilliant customer support! quick, kind and very helpful. I did not know how to upgrade the app and Saumya took over and did it for me in about 2 minutes :) Thank you so much Saumya.

Great experience with ASHLEY. Answered my questions with ease.

Quick and good support, can recommend

Alex was great

Great App. And customer support is awesome. Highly recommend it.

Very easy and smooth to use this app. 100% the best upsell app on Shopify apps store.

Freundliche und speditive Arbeit von Shafta. Alles Top

perfectly helped me understand difference between 1 click upsell post purchase vs thank u page upsells and how they work.. team was very patient in helping me get it.. and now i setup all with their help.. cant wait to get some sales with reconvert!

Alex is a wizard. He knows everything about the app. Amazing support. Highly recommend. Give this guy a raise ASAP.

Shafta was very kind and thorough with me. There's so many things one can do which made me very indecisive. She provided a clear direction and strategy. She gave me peace of mind.

Ashley was so helpful and patient. Thank you!

Amazing App. Customer Support has been a great help in creating our flows as well. Great price point as well

Edit - Oct 1, 2025 I am editing my review and downgrading this to 1 star. I have not used this app for conversion, I merely did a test order through the guidance of their customer service person when I signed up in Feb 2025. I was subsequently charged for that test order and was made to jump several hoops to get the charge reversed. I chatted with different agents, explaining over and over again that it was a test order and not a real order. They insisted on getting access to my store to check things out for themselves which I granted. The charge was still not reversed. I told them I was not going to delete the app till the issue was resolved. An agent later told me that as a goodwill gesture, they will reverse the charge. Goodwill??? I didn't use the service what is the goodwill for? The charge was eventually reversed when I threatened to leave a review. Again on Sept 24, they charged me. I contacted Support who promised to look into it and revert. I have sent 3 emails and no response. I have received very horrible service. I was excited some months ago when I signed up but this is a less than 1 star experience. I will definitely delete this app once this is resolved, I will not forget to delete it. ReConvert please respond to my email sent to Riya. Thank you I was looking for an upsell app and I came across ReConvert and signed up after reading the reviews. I tried some options/settings but I was not making a lot of headway so I decided to chat with your Customer Care. I chatted with Shafta who was very patient. She explained how ReConvert works. She encouraged me to make a test order and try it out. It was much easier to understand after I did that. she also sent screenshots to better explain what she was telling me. A few weeks after, I came back a second time to ask some questions and she helped out again. I was initially just going to try ReConvert for a week but I think I will retain the app mostly thanks to Shafta. I hope your other Customer Care people are like Shafta, would really make a world of difference in the user's experience. I give her 5 *****

So far so good. Justin is a great asset. best onboarding ive had on any shopify app

The customer support from Reconvert was incredibly helpful and efficient. They quickly identified the issue and provided clear guidance to resolve it. Their support was professional and knowledgeable, making the whole process smooth and hassle-free. I really appreciate the quick assistance—thank you!

Riya at customer support answered very quick, efficient and friendly, problem was solved in no time.

Great app, and customer service is very helpful!

I just started using it, but CS responds very quickly and efficiently!