Redo
Everything your brand needs. In one intelligent platform.
Rating
5.0
feedback
461
chart
#1,311
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
5%
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Less than a year
51%
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More than a year
31%
Reviews Summary
The reviews for the REDO Shopify App are overwhelmingly positive, highlighting the app's user-friendly interface, excellent customer service, and continuous improvement in features. Customers appreciate the ease of managing returns and exchanges, the quick response times from the support team, and the proactive approach in resolving issues. Many reviewers specifically mention the helpfulness of team members like Dallin, Cade, Greg, and others, emphasizing their knowledge and responsiveness. The app is praised for streamlining post-purchase operations, improving customer experience, and providing valuable features like order management, automated flows, and A/B testing. However, there are a few negative comments regarding international returns not working and delays in customer service responses.
Highlights
Review RSS Feed
All reviews
March 5, 2026
Redo team is exceptional. They are so hands-on with helping and the support has been awesome. What a great service!
March 5, 2026
They respond fast and help get things fixed and help create a good experience for users who are looking to make returns or exchanges.
March 5, 2026
I worked with Will regarding a few open carrier claims, and he was both knowledgeable and efficient. He answered all of my questions during a single online chat, which I really appreciated. I'm so glad the chat option is available.
March 4, 2026
Great app because it uses a ton of AI which saves time! The customer support team is very good, especially Dallin who helped us every time we have an issue. Definitely recommend to try this app
March 3, 2026
Dallin was very helpful. Too add to that, I ask a lot of questions. I think it takes an extreme amount of patience to deal with people like me. Thanks for the help.
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