Redo
Everything your brand needs in one intelligent platform
Rating
5.0
feedback
403
chart
#1,267
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
5%
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Less than a year
52%
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More than a year
30%
Reviews Summary
The reviews for the Redo app on Shopify are overwhelmingly positive, with users praising the excellent customer service and support provided by the team. Customers highlight the quick response times, helpfulness, and efficiency of the support team members such as Cade, Skyler, Colin, Will, Jaxson, and others. Users appreciate how the app has streamlined their returns and exchanges process, making it easier for both them and their customers. The customizable features, ease of use, and the ability to resolve issues quickly are some of the key strengths of the Redo app as mentioned in the reviews.
Highlights
Review RSS Feed
All reviews
Dec. 13, 2025
Redo as a tool is excellent, being able to go right from shipment to a ticket, look at their history etc. is very handy. Returns are a breeze, it certainly saves staff time. Team is flexible and works with us to make sure the solution fits our needs, including taking our advice when building out new products. This has been refreshing! Highly recommend checking out Redo!
Dec. 13, 2025
There are so many things about the REDO platform and the REDO people that I want to brag about but not enough space here. So Here are some highlights: After we switched to REDo returns, we never heard peep from customers regarding returns. It is that easy, complete and feature rich that customer no longer feel the need to reach out to us for manual help. Order Management - wow. Everything we could ask for and more - and they are still building out features. And Customer Support platform - good, but with their Ai agent, concierge and other AI features - unstoppable. It has save us an insane amount of man hours and continues to evolve as we teach the AI more and more. We have had customers comment about how good the AI is many times. The integration all around with Shopify makes like so much easier for us. I can't say enough positive about REDO. We are raving fans for sure.
Dec. 12, 2025
Redo is my favorite shopify app i've ever used. And I love watching their team keep building! We're rooting for you! Thank you for being a great business and service.
Dec. 12, 2025
From streamlining the return process for both customers and vendors, to offering alternative sales options that convert returns into exchanges or new purchases, this application has fundamentally improved the way we manage post-purchase interactions. It not only supports customers in selecting the right product before finalizing a decision, but also helps us maximize retention at every step. It has accelerated our sales performance and secured the most competitive rates for return and shipping expenses. Admittedly, we were hesitant at first—everything sounded “too good to be true.” But it truly delivers. Our return system is far less hectic, our sales retention has increased significantly, and customers are either happier with their exchanges or choose to keep their store credit because they feel they are getting more value. In every respect, it is a win-win solution. Breno F. - head of Ecommerce at Avenue Montaigne.
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