Redo
Everything your brand needs. In one intelligent platform.
Rating
4.9
feedback
505
chart
#1,402
All reviews
Review RSS Feed
Dec. 3, 2025
We have been with Redo for a few months now and we are super happy we have made the switch. The return process for our customers is easy and efficient. Everything has been smooth so far and any hiccups that we have encountered has been addressed by Redo support immediately!
Dec. 3, 2025
New customer, but really excited to get set up! Had a few questions to get started, and with Anderson's support we were able to figure it out quickly and easily.
Dec. 3, 2025
I have always been very happy with Redo. Their platform is excellent and the service is always outstanding. They are continually innovating and adding new services and functionality. Special shoutouts to Jaxon in support and our Account Manager Parker who are both always eager to help. I strongly recommend!
Dec. 2, 2025
We switched over from Loop and are happy with Redo returns & customer care portal! Jaxon has been very helpful and responsive to our needs that come up! Thank you!!
Dec. 2, 2025
The help and chat features are really great and very useful. You get to an actual person in real time which is amazing. We have found the return process to be very smooth with Redo and really has made it easier for our customers to have a more seamless experience!
Dec. 2, 2025
We have absolutely loved using Redo for both Customer Service and Marketing. Our CS flow has improved by using the tool to streamline everything in one place. As a small shop, we have limited resources and this has been a big help. On the marketing side we made the swap from a competitor and have never looked back. The on boarding team did a great job at helping switch everything over and we did not miss a beat with our sends. Audrey was amazing on the sales side and helped explain everything and answered all of our questions. Jason has been a total hero as our account manager, he proactively reaches out with small changes we can make to see big impacts in our sends and always has time to answer my questions no matter how trivial they may be. Super stoked to be working with Redo and look forward to continuing with them for many years!
Dec. 2, 2025
The REDO team has been absolutely great and we use several of their services. Their customer support has been incredible and they are always adding new features and improving the platform.
Dec. 2, 2025
REDO really is a great addition to our online business. Our customers who aren't local love it and it makes them feel much more comfortable trying new things since they know they have an easy way to return things that don't work. Greg has been a great help with getting some new things on my shop set up- very responsive and helpful! Thank you!
Dec. 1, 2025
Redo has been a game-changer for our business. We process a very high volume of orders every season, and Redo has made our returns and exchanges smoother, faster, and far more organized. Our customers love the option to add coverage at checkout, and the support team is always quick, professional, and genuinely helpful. The platform integrates beautifully with Shopify, saves us countless hours on customer service, and eliminates headaches around returns. Whenever we needed help fine-tuning something, the Redo team went above and beyond to make sure everything was set up exactly the way we needed. Highly recommend to any brand looking to streamline post-purchase operations and give customers a better experience.
Dec. 1, 2025
This is sophisticated yet easy platform to use and their customer service is amazing!
Dec. 1, 2025
love this app and their customer service is soo helpful and always ready to assist. We have been with them for almost a year and have loved to see their growth as a brand.
Nov. 30, 2025
Collin was so helpful in getting my return date extended for the holidays.
Nov. 29, 2025
They are always helpful in resolving any technological internal error we experience. Very hard working staff and they won’t stop till they find a solution. Special shout out to Skyler for being patient with me!
Nov. 28, 2025
We’ve been using Redo since the early days, and it’s been an incredibly valuable addition to our business. Their returns, package protection, and fulfillment tools make everything run smoother for us and for our customers. Support is fantastic, It’s easy to use, reliable, and has taken a ton of stress out of managing returns and shipping issues. Highly recommend Redo to any store looking for a better way to handle post-purchase support.
Nov. 28, 2025
We worked with Emry at Redo during our Black Friday rush, and she was absolutely incredible. She was quick, responsive, and handled our flow modifications flawlessly — even with the urgency and high volume of the season. The entire experience was smooth and stress-free thanks to her attention to detail and fast turnaround. Highly recommend Emry and the Redo team for all of your return and exchange needs. 10/10 service.
Nov. 28, 2025
Redo modernized our antiquated returns solution by successfully building a custom integration between their platform, Shopify, and our ERP, streamlining our returns process. The Redo platform offers our customers low-cost return coverage that costs us nothing! Customer support is responsive, knowledgeable, and US-based! Get Redo!