Redo

Very good app, easy to use, and the explanatory videos are very helpful. Whenever I’ve needed assistance, the support team has always been very kind and helpful. It has made managing our store and customer service much easier. Highly recommended!

Thank you for your support and service - Mason was very helpful!

Great app and even better people.

Will was super helpful today. My problem was solved quickly.

Amazing, how many things Redo can take on for you while saving you tons in the process. Great reps and engineers always available to assist. Thank you!

We’ve been using Redo for over a month now, and the experience has been very positive for our CX team. As with any platform, minor issues still come up from time to time. Especially early on. But what really sets Redo apart is how they handle them. Their response time is consistently quick, and even better, their resolution time is just as impressive. The support team is always friendly, proactive, and genuinely happy to help, which has made a big difference in our day-to-day experience. They’ve helped turn what started as a bit of uncertainty into something that now feels smooth and reliable. Overall, great support, fast resolutions, and a team that truly cares; taking us from “not sure” to “awesome!”.

This review is for Redo's customer service. Not the app itself. But I had a great experience with their customer service team. Will is the agent I worked with and he helped me resolve a pretty big issue quickly and we very responsive. 5 Stars for their CS team!

We've been using Redo for a few years now at this point and I'm so happy with them! It's a smooth experience for our customers and if there's any issues on the back-end side of things, their support team is responsive and quick to find a solution. I would recommend them to anyone!

We had an issue with our portal, and Emry helped solve it very fast! She was super nice and helpful!

Emry from customer support, was so quick and solved my problem easily and efficiently. Thank you!

We switched to Redo to get off manual returns and it's been worth it. Setup was straightforward, the platform is easy to navigate, and the support team has been great whenever we've needed them. Definitely recommend, saving us a bunch of time!

Redo has been extremely helpful for our CX team and for our customers! We've been working with them for almost two years now, and we are very happy with the service that's been provided. We haven't had any negative interactions, and their team is always willing to help find a resolution. I would absolutely recommend Redo for your business!

We recently started using Redo, and it’s already made a noticeable difference in our returns process. What used to be a more manual workflow is now much more streamlined, making things easier and more efficient for our CX team. The portal is intuitive and easy to navigate, both internally and for our customers, which has helped improve the overall returns experience. What really stands out is the Redo team—they’re incredibly responsive, helpful, and solutions-oriented. Anytime we flag an issue or have a question, they’re quick to jump in and work toward a resolution. Mason and Corbin in particular have been great to work with. Overall, it’s been a really positive experience so far, and we’d definitely recommend working with them.

We’ve had a great experience using Redo so far. The platform goes beyond basic returns and really helps streamline the entire post-purchase experience—from returns and exchanges to customer communication and tracking. One of the biggest wins for us has been how easy it is to encourage exchanges and store credit instead of refunds, which has had a noticeable impact on retaining revenue. The interface is clean, and setup was straightforward, especially with the help of their support team. Speaking of support, that’s probably where Redo stands out the most. Their team is responsive, proactive, and genuinely helpful whenever we’ve had questions or needed adjustments. Overall, Redo is a strong all-in-one solution for brands looking to improve customer experience while optimizing returns and post-purchase operations.

Been using Redo for a few months now after being introduced to them via Return Bear. Great software. Great team. Really pleased with the returns infrastructure. Special mention to Mason for great support :) thanks guys

Mason was awesome - helped us right away and made me laugh.

I recently had a great experience with Redo, and I wanted to highlight the excellent support I received from Carson. He was incredibly helpful, professional, and patient throughout the entire process. Carson took the time to understand my issue properly and made sure everything was resolved smoothly and efficiently. What really stood out was his clear communication and willingness to go the extra mile to ensure I was satisfied. Thanks to his support, what initially felt like a stressful problem was handled quickly and with ease. I really appreciate the level of service provided and wouldn’t hesitate to recommend Redo, especially Carson, to anyone needing reliable and friendly assistance.

They offer a lot more than it says on the tin. We came for the shipping protection and free returns, but stayed for their order management portal and great client support!

They really have great support team! The responsiveness and the support they gave us was really great.