Redo

Redo has been a lifesaver, allowing us to offer returns and exchanges to our customers in a way that is sustainable and affordable on both sides. Their customer support (shoutout Mike!) is great and they are very quick to assist with any issues.

Redo has been one of the best partners I’ve worked with in my 19 years in Customer Experience. Their team – especially Greg and Braden – is incredibly reactive, open to feedback, and genuinely invested in helping us build the best possible return experience for our customers. As Head of CX, I’m constantly iterating on our return flow to improve both UX and CX, and Redo has matched that energy every step of the way. They apply feedback quickly, come prepared with thoughtful solutions, and always act fast when something needs attention. Their reporting is straightforward, reliable, and gives us meaningful insight into customer behavior – which is essential for making data-driven improvements. If you’re looking for a returns partner that’s collaborative, responsive, and obsessed with improving the customer experience, Redo is it. Highly recommend.

I want to give a big shoutout to Greg from Redo. Every time I’ve needed assistance, he’s been incredibly timely with his responses and always goes above and beyond to help. No matter how small or complicated the issue is, Greg approaches it with patience, clarity, and a real willingness to find a solution. What really sets him apart is his consistent follow through he checks in, keeps me updated, and makes sure everything is fully resolved. On top of that, he’s genuinely friendly, approachable, and easy to work with, which makes every interaction a great experience. Greg’s support has been outstanding, and it’s clear he truly cares about providing excellent service.

Has cut our processing time in half. The customer service is AMAZING!!!!

There are real people behind the app, giving support and answering making sure everything works as expected even though app is already clear, simple and straightfoward.

Not only is the app itself very helpful at streamlining our returns and exchange process, the customer service for us the business owner is exceptional! I love that I can always chat with a real person that will approach my situation with a hands on attitude! Today Jacob helped me configure something on the back end of redo in just a few minutes! That in itself is gold for business owners!

everyone on the support team is amazing!

Cade was very helpful. He was able to resolve my issue expediently and was kind throughout the process. Five Stars!

Great app and support! Would highly recommend this over other similar apps. Better features, better support, all around better.

I really appreciate their quick response time and having real people to deal with instead of AI. Shipping and returns have been pretty efficient as well.

I have been learning and using Redo for the past 4 months as a new agent, and it has been a life saver in terms of having a full record of all returns and claims! The simplicity of the portal makes it so easy on both the customer and us. We also appreciate the help we get from the Redo team anytime questions come up or help is needed, they are great at responding in a timely manner and following up to ensure everything is straight, especially Colin, who helped to resolve a tough issue! Definitely recommend this service!

We recently jumped on board with Redo and could not be happier! The app has been a game changer for our workflow, and the customer service has been outstanding. Whenever we reach out, the team responds quickly and efficiently. As a small business, having reliable support and tools that make operations smoother is invaluable — and Redo has delivered seamlessly. A special shoutout to Alexis, Bryce, and Cam for going above and beyond throughout the process!

Really good app, a lot of moving parts to begin with but ongoing support has been great!

Redo's services have been extremely helpful in helping us run our small company. We started using them as a return platform but they are expanding into inventory management and shipping, so we can't wait to see what comes next. Their customer service team is super friendly and always willing to help with any questions or changes that need to be made to our flow. Thanks Redo!

We just started about a month ago and so far, so good. What matters a LOT to me, as the customer support person, is that I have a POC with the apps we choose to work with, so that I can feel supported while I support our customers. Redo has been great with that and I really appreciate it. Additionally, not having to be the point person when a customer doesn't receive their order, or it's damaged, is huge!

Great product, super easy to navigate! White glove onboarding experience.The customer service team are super helpful. Highly recommend!

The redo team is the best!! Shoutout to Alexis and Samuel always ready to help. Any of the agents in the support team will always get back to you extremely fast and efficiently.

Support agent Will was very helpful and kept track of my issue. Very satisfied.