Redo

Mason was awesome - helped us right away and made me laugh.

I recently had a great experience with Redo, and I wanted to highlight the excellent support I received from Carson. He was incredibly helpful, professional, and patient throughout the entire process. Carson took the time to understand my issue properly and made sure everything was resolved smoothly and efficiently. What really stood out was his clear communication and willingness to go the extra mile to ensure I was satisfied. Thanks to his support, what initially felt like a stressful problem was handled quickly and with ease. I really appreciate the level of service provided and wouldn’t hesitate to recommend Redo, especially Carson, to anyone needing reliable and friendly assistance.

They offer a lot more than it says on the tin. We came for the shipping protection and free returns, but stayed for their order management portal and great client support!

They really have great support team! The responsiveness and the support they gave us was really great.

Love it!

We've been using Redo since June 2024, and it's been a game-changer for our returns process. The entire team is incredibly responsive and helpful - anytime we flag an issue or have a question, they jump on it quickly and actually get it resolved. The portal has made returns way more efficient for our CX team and easier for our customers to navigate. Highly recommend working with them!

Redo has been great! They have been easy to work with and just a message away for any questions or support.

Love working with the redo team! They're right in our slack and are always responsive and committed to a solution.

We use Redo for returns, shipping claim, and labels for the past few months and have so far been loving it! Their team across all areas has been extremely helpful, responsive, and quick to hop on calls or emails to help us trouble shoot. I love how customizable the process is so we are able to tailor it most to what our customers need the most

Fantastic app that makes returns and exchanges for us pretty seamless.

Very pleased with their services! Easy for merchant and customer and their AI/human chat is always very helpful anytime I need it. Nickolaus was great. Thank you!!

We've had a great experience working with REDO. Always responsive and willing to accommodate special requests.

We have been using REDO since the beginning of the year and are so pleased with this platform. It has made the order/return portal so much more efficient than our previous platform. I cannot say enough about the responsiveness of the support team as they are quick to respond and help get any issues resolved. They are very supportive of our needs.

I use redo for everything! Shipping, Emails, Texts, Returns and more! Its a one stop shop for everything the back end of Shopify lacks!

The team at Redo have not disappointed. With our growth and expansions, we've been able to add Redo to a couple of stores now and implementation has been super smooth! That's also because of Cade for quick responses and for helping with some of the setup!

Would highly recommend this app. Have been using it for a year now. The team is super responsive. Very easy to work with them.

Thank you Mason! We've been using ReDo for a few weeks now and are still testing how it works for us.. it's been amazing. We wanted to adjust some of the verbiage on the portal to prevent any confusion for our clients and Mason was able to assist and fix it for us veryyy quickly! We're extremely satisfied with the software and team so far.

We have been using this app for a few months now, and it works great. It simplifies the return/exchange process for me, and customer support has been helpful and responsive when I have questions.