Redo

Prior to utilizing Redo's services, we were partnered with Loop for all returns. We experienced the worst customer support at Loop when issues arose, which was one of the main reasons we decided to switch to Redo. Our experience with Redo has been nothing short of incredible. Their ENTIRE team is extremely responsive, attentive, and helpful; if there's ever an issue, they fix it immediately. Their platform is easy to use and allows for customizations to ensure that the return, claims, and warranty experiences align with your company's branding. 100/10 would recommend Redo!

Redo's customer service has been exceptional. Whenever I encounter an issue, they respond quickly and take the time to walk me through every step. Thanks to their dependable support and swift problem-solving.

Emry was amazing and quick! She found what I needed and I didn't have to repeat my conversation. Thank you Emry and redo!

We've been working with REDO for the past year, utilizing their returns/exchanges and OMS platform. We've had nothing short of an extremely positive experience working with their team and recommend them to all of our 3PL accounts.

This app definitely gave us an upgrade in terms of order fulfillment and saved us thousands in costs that we would have to incur without REDO. The support is also super helpful and the success managers are always there to help us with whatever we need!

Great company! I’ve been working with Redo for close to a year now. The platform, support, functionality and implementations are always easy and smooth. A++++ Happy to recommend them to other founders.

Been great using Redo and the CS team is always very responsive!

We’ve partnered with the Redo team for several years now, and their support has been exceptional. They’re incredibly responsive, proactive with tech updates, and quick to navigate any edge cases that come up. Their reliability and service make it hard to imagine using anything else.

Redo has been awesome! I love how many options are available for customers. Their support team is incredible—always super fast and helpful with anything I need. Thank you to Will especially, who helped thoroughly resolve an issue we’d been having trouble with.

With just a month or so to go before peak, the timing of our move wasn't ideal, but the potential savings from being able to bring multiple aspects of the business under one roof (shipping, returns, exchanges, email support, marketing, etc) and Spencer's assurances that it could all be done without compromising our day-to-day operations, was all we needed to hear to make the jump now and not in the new year. Dom flew in to get our stations set up with updated bin locations and towns. These new towns have created efficiencies to our picking, packing and order distribution processes that I didn't think would be possible without automation. Bottom line, if you want a product that works and will save you time and money, Redo is it. It's also nice to have Spencer, Dom, Aaron, Seth, etc, etc... real people who respond to your real needs.

We've been with re:do since nearly the beginning of their company, and we've referred them to many other e-commerce merchants since that time. They've always been helpful, accommodating and quick to respond, and their product is top notch.

Skyler from Redo Support was absolutely incredible in helping us get our website configured exactly the way we needed! Especially on such a tight deadline. We’re truly grateful for the responsiveness, patience, and teamwork throughout the entire setup process!

Sam was very quick to help me resolve and clarify the issue with the duplicate reshipment.

Redo’s customer service is outstanding—quick, helpful, and always willing to assist with any issue. We had an issue come up today and Colin was super helpful in getting it resolved!

Absolute best service

Our business and our customers LOVE Redo! It has given our customers more peace of mind when ordering from us. They also have amazing customer service which is so hard to find these days!

Redo helped us solve some key issues we had with our previous return flow that has really improved our customer's experience. The Redo team (shout out to Summer) was especially helpful during onboarding.

We've recently made the switch to Redo and it was such an easy process! The team quickly responds whenever we have questions and they follow up periodically to make sure things are running smoothly.

We've been using Redo and almost all of their products for awhile now. The integration has been really smooth, the interface is easy to work with, and their support has been top-notch. They've helped us every step of the way and we're looking forward to our continued success with them!