Redo

Redo has been a game changer for our business. The app works exactly as promised; simple, reliable, and seamless for both us and our customers. What really sets Redo apart, though, is their support team. They are fast, attentive, and genuinely care about helping brands succeed.

Redo has the best customer service! The live chat feature is always helpful for quick questions and the team is always available for a phone call if needed. Thanks for everything!

Redo makes our workflow much easier and efficient when it comes to providing a portal to our customers to initiate their returns/exchanges. Redo also makes it a win-win-win situation. Between Redo, the merchant, and the customers, everybody wins. This is a great add-on to our website.

I've been so impressed with Redo and the time saving abilities it has verses my other ship station platforms! From our first meeting through onboarding with Donminic, the Redo team took the time to understand my processes and helped improve them beyond what I thought was possible. Now that we're up and running, I am still receiving the same care, quick action and responses, with the customer responce team. Bryce and Dallin have helped me with a few updates and edits as well as offering time saving suggestions!

Absolutely worth it.

Redo is a very robust yet flexible returns solution and we highly recommend it. It makes the returns process much easier for both retailers and customers. Any problems we've had have been swiftly addressed and resolved.

Super helpful technology that helps streamline our return and exchange process! Support team is always responsive and they are constantly evolving their technology to keep up with trends and needs of retail stores.

Bryce was super helpful in helping out. Fantastic app. This really has helped us stream line our online store!

5-month update - We are still loving Redo, and their customer service is the best. Not only is their AI chat super helpful for quick questions, but it's easy to get to support with a human, and they're always great at digging into any questions or issues. We just needed help with customising a packing slip to show an Amazon order number for orders that feed through Marketplace Connect in Shopify. Cade helped to quickly escalate this and find a solution with a custom attribute string that worked perfectly for us. I love how their team problem-solves with us to find solutions instead if just saying it's not built in. This is the kind of company we want to work with and grow our business with! We first started using Redo for our returns to streamline our processing and make it a cleaner interface for customers, and allow for better tracking for staff. At the same time, we began having issues with Shipstation and decided we needed a better solution for Q4. The onboarding with the Redo team was wonderful; everyone we spoke to has been incredibly knowledgeable and quick to help with anything we run into. They worked with us to brainstorm some complex situations within our companies. We have 3 Shopify stores, plus sell on Amazon, Walmart, and Kohl's marketplaces. It was a lot of work to switch from Shipstation and Aftership, but I can't say enough great things about the Redo team and their help through it all, especially at a crazy time of year. Now, with the native integration with Shopify, when an order needs to change, we can do this in one place, versus having to wait for the lag time with Shipstation and edit in multiple places. We highly recommend the Redo systems and hope to continue exploring their additional services!

It's been an absolute pleasure working with the Redo team. Not only do they have a great product, they have an incredibly engaged and talented team backing it up. I've gone through dozens Shopify app integrations and never had one go as smoothly as Redo.

Redo has been wonderful! Their customer support team is prompt, knowledgeable, and incredibly easy to work with—any time we’ve needed help, they’ve responded immediately and resolved things smoothly. And their product truly stands out in quality!

I recently had an ongoing issue with a return/exchange, and Skyler from Redo’s customer service team was absolutely instrumental in getting everything resolved. From the very start, Skyler was incredibly helpful, patient, and thorough. They took the time to understand the situation, followed up promptly, and made sure every step was clear and easy for me to complete. Really appreciate the support.

I would highly recommend Redo. Returns portal, OMS, and all the other features they offer are built with excellence. Customer service is great. Anytime i have a question or an issue, it is resolved within less than 24 hours. The platform is very customizable and easy to work with.

We’ve had a great experience with Redo. We started with returns, and since then we’ve explored many of the platform’s features — always with excellent results. The team is incredibly helpful and open to collaborating on new ideas. As Redo continues to grow, I’m confident we will too.

Bryce was very helpful in assisting my return question with accuracy and follow up. Thank you!

Good experience, fast customer service

Great customer support!

The agent was very helpful and resolved the issue as quickly and easily as possible. Great app!

Great team to work with Cade is the best they help so much! this has really streamlined our returns and exchanges!

Easy to use and responsive whenever there is an issue. Cade and his team was able to resolve my issue with several orders within a few hours.