Redo

Fast response and resolution

REDO has been great, they troubleshoot any needs I have. They are thorough and help make the return process much smoother.

Redo has been such an incredible tool for our store. The platform is intuitive, easy to navigate, and provides powerful insight into our customers - from their first interaction to repeat purchases. It’s been a game changer for understanding the full customer journey and buying habits, all in one place. Every single person I’ve interacted with at Redo has been helpful, responsive, and genuinely invested in making sure we’re successful. We’ve been with Redo for years now, and I love seeing how the platform continues to evolve and improve. Highly recommend!

Redo has been a dream to work with since we partnered with them. The onboarding experience was seamless, and any time we needed something adjusted, the team handled it quickly and efficiently. Emry recently helped us customise our settings, and she was incredibly helpful; always quick to respond and so easy to work with. Thanks, Emry!

Jaxon and Skylar are incredibly helpful! I appreciate them checking in with me and my team while we are transitioning into using Redo. So far the app is very helpful. I especially love the Bulk Shipping option to sort similar orders. Our company ships LARGE Kickstarter campaigns and this feature are been invaluable in that process.

Really easy to work with and great support

Love Redo, been with them for 3 years, they offer a great service all around and their customer support is great.

The dedicated team is very helpful! We're forever grateful!

Redo has been super helpful to our growth as a company. The returns flow Redo has is customizable and has made it so much easier for us and our customers to process returns. The support has been great, responses are quick, and Austin, Alex and Jackson have been so easy to work with. Can't recommend enough!!

We have been very happy with REDO. It takes a second to get it all set up but the customer service team and sales reps are VERY helpful and responsive in helping you. I would highly recommend.

Super happy with the returns and exchanges portal. Best thing to note is the quick customer service. Not like some other apps where you are waiting forever to get a hold of someone to fix an issue.

Perfect customer service from Cade

Just started with Redo in prep for a busy holiday season and it has been a very smooth transition from our previous return portal. Jed (Sales), Seth (Tech/Sync), and Jaxon (Support Chat) have all been incredibly helpful so far in getting everything up and running! Weekly onboarding calls to make sure we understand Redo (portal, backend, customer facing and anything else we may need) has been efficient even when the team has a plethora of questions. Definitely believe Redo will be a longstanding app we will be using for the foreseeable future. Thanks Redo Team!

Jaxon Jensen for the win! Very responsive - followed up on the follow up, can't beat that!

Super seamless and well-managed onboarding process was, it made getting started incredibly easy and all the tools are great.

Redo has really been a game changer when it comes to streamlining our Customer Support process. It's made it so simple to take care of all of our customers' needs, in terms of modifying orders, helping with returns, even keeping in touch with our customers. Several steps have been saved, thanks to the ability to email customers directly thorough the platform. Making the switch to Redo has been the best decision we've made

Thumbs up to Skyler. Very helpful.