Redo

RE:DO has been great! Easy for us to use and for our customers! And if there happen to be any issues, they are ready to help right away! Natalie has helped us multiple times when either we or a customer needed help with something. We very much recommend using RE:DO!

1st time using app. I think this will be great once my personal issues are worked out. The automation did not work so well but Natalie helped me quickly. The app desperately needs automation to let you know there is a return coming. As a small business owner, we wear many hats and I need a reminder of what is ahead of me. Then I will update to 5 stars. I look forward to this being a great tool as my shipping demands increase. Just saw the note about the update and fixed all in my account. And now I gave you 5 stars! Thank you so much. I just added the email/sms feature. Can't wait to use it.

Max was a joy to talk to and very helpful with the setup!

Re:do has been so awesome, Natalie has been so helpful whenever there are issues! Her and the other members of the team are so fast to respond and very positive.

I've only had this app installed for a few days but I am already in LOVE! The features it provides is amazing and the customer service has been awesome! One of the features that I have loved is that you can exclude specific discount codes for a return! Definitely recommend!

Haven't started processing returns through the app yet, but 5/5 stars to Dustin and Max for all of their help with onboarding and sharing general information about the app and the benefits it will have for our business and customers. Looking forward to the Re:do journey ahead!

Aside from saving us the expense, the support from the team has been impeccable post transition from our previous returns platform. Hats off to Natalie who has patiently assisted us through the transition and fielded our qeuries on how the platform worked.

Quick and easy install and terrific customer service. I met with Max to install this app, and it was smooth process. I have been looking for an exchange option for my customers and this was the perfect fit for my business.

This app is a great automated returns option for our store. Customers are loving the exchange or store credit option, and it's a great way to retain revenue. Natalie, from their customer service online chat, is always quick to respond and assist with any issues our company may have. Would definitely recommend!

Super excited to use this app to cut down on my time processing returns. The onboarding process was very easy. Everyone I've worked with a Redo is friendly and patient with me! They are a great team!

Just completed onboarding with Re:do! Super excited to utilize all the automation features and customer friendly flow for our amazing customers! HUGE SHOUTOUT to Chris and Max for all their help making the process quick and easy! Great support and they were able to get answers to all my questions super quick! 10/10 recommend!

I just downloaded the app today but I must say the onboarding experience was seamless. Max was able to walk me through the process and explain every step of what he was doing. I prefer this method over developers who just take over the installation process and don't explain what they're doing or why they're doing it. I look forward to implementing this app into my store and offering an even better customer experience.

Re:do is an app I would highly recommend! The team (specifically Hannu) was great to work with and is so helpful! Re:do makes returns and exchanges seamless for our customers and it is such a quick and easy experience!

So far so good, Max has been supportive and helpful as needed. Its been a seamless transition and our customers seem happy as well. thank you!

Natalie is always very responsive and helpful!

This app has been an incredibly positive experience for us since we started using it. It has significantly streamlined our return and exchange process, making it much more efficient. The app itself is remarkably user-friendly and straightforward. Hannu has consistently been responsive, whether it's addressing minor inquiries or taking the time to provide detailed demos. Working with Natalie and Chris has also been a pleasure. The chat box feature has proven to be immensely helpful for quick questions, and we truly appreciate the team's swift and responsive support.

I just had another reminder of why we love working with Redo. Carson went above and beyond to help me troubleshoot an issue today, taking the time to dig into it with me until we found the right solution. It's that kind of responsive, thoughtful support that has made us confident in choosing Re year after year. We’ve now been with Redo for three years, and our experience has only gotten better. From the beginning, their team has been a joy to work with. Our first visit from them was so pleasant, and their emphasis on encouraging exchanges and store credits—and ultimately keeping revenue in the business—made it an easy decision to move forward. Onboarding was simple and well-supported, and that level of communication has continued throughout our entire time using the platform. We first worked with Ian and Hannu, who were incredibly responsive, and over the years we’ve also had amazing support from Summer, Austin, Parker, and now Carson—just a few of the many great people on their team. Any time a unique situation pops up, they’re right there to help us work through it. We’ve also loved seeing all the new features they’ve rolled out, many of which have made our returns and exchanges process even smoother for our customers and our team. Re has consistently been open, collaborative, and committed to helping us find the best flow for our business. We truly can’t recommend this app enough!

GAME CHANGER ALERT! Seriously, this is hands down the greatest returns solution out there. Live Chat support is quick, fast, and knowledgeable, and new features are coming out faster than literally any other app we work with, and we work with A LOT. Ian, Hannu and the rest of the team are an absolute pleasure to work with. This app alone will save us $3,000 a year and that's just on the cost of have a return app. These guys also cover the cost of return shipping labels. Returning motorcycle boots is not cheap, and this company COVERS THAT COST. It's a no brainer. I'll be adding this as the return solution for all of our sites moving forward. 10/10 recommend.

Re:do is easy to use! Ian and Hannu helped us get started, and both were very helpful. Natalie is a great source when we have customer service questions. We have installed this in all three of our stores. It takes some of the manual work from us, which was much needed, and is an efficient way to deal with returns. One thing we would like to see is for customers to be able to exchange one style for a different style; however, many customers love the store credit option in place of that!

Love them so much! Very easy, onboarding was quick. Just say enough wonderful things about re:do. Thanks to Max for getting us all set up!