Redo

Dec. 8, 2025

I have been learning and using Redo for the past 4 months as a new agent, and it has been a life saver in terms of having a full record of all returns and claims! The simplicity of the portal makes it so easy on both the customer and us. We also appreciate the help we get from the Redo team anytime questions come up or help is needed, they are great at responding in a timely manner and following up to ensure everything is straight, especially Colin, who helped to resolve a tough issue! Definitely recommend this service!

Dec. 8, 2025

Dec. 6, 2025

We recently jumped on board with Redo and could not be happier! The app has been a game changer for our workflow, and the customer service has been outstanding. Whenever we reach out, the team responds quickly and efficiently. As a small business, having reliable support and tools that make operations smoother is invaluable — and Redo has delivered seamlessly. A special shoutout to Alexis, Bryce, and Cam for going above and beyond throughout the process!

Dec. 5, 2025

Really good app, a lot of moving parts to begin with but ongoing support has been great!

Dec. 5, 2025

Redo's services have been extremely helpful in helping us run our small company. We started using them as a return platform but they are expanding into inventory management and shipping, so we can't wait to see what comes next. Their customer service team is super friendly and always willing to help with any questions or changes that need to be made to our flow. Thanks Redo!

Dec. 5, 2025

We just started about a month ago and so far, so good. What matters a LOT to me, as the customer support person, is that I have a POC with the apps we choose to work with, so that I can feel supported while I support our customers. Redo has been great with that and I really appreciate it. Additionally, not having to be the point person when a customer doesn't receive their order, or it's damaged, is huge!

Dec. 5, 2025

Great product, super easy to navigate! White glove onboarding experience.The customer service team are super helpful. Highly recommend!

Dec. 5, 2025

Dec. 5, 2025

The redo team is the best!! Shoutout to Alexis and Samuel always ready to help. Any of the agents in the support team will always get back to you extremely fast and efficiently.

Dec. 5, 2025

Support agent Will was very helpful and kept track of my issue. Very satisfied.

Dec. 5, 2025

We’ve been using Redo for quite some time now. The integration has been seamless, the interface is user-friendly, and their support especially cade! has been exceptional. They’ve been instrumental in our success, and we eagerly anticipate our continued partnership with them!

Dec. 5, 2025

Helpful app. Customers like it. Customer service chat is always helpful.

Dec. 5, 2025

Cade was very helpful in setting up a free shipping day for us. Thanks for the fast response!

Dec. 4, 2025

Great team who respond quickly. The onboarding was insanely easy and we are saving a lot of money in returns.

Dec. 4, 2025

They are always helpful in resolving any technological internal error we experience or operator error. Very hard working staff and they won’t stop till they find a solution. Special shout out to Will for being patient with me!

Dec. 4, 2025

The customer experience with the service team has been phenomenal. Big shout out to Will. Always punctual and getting things taken care of smoothly for Jungmaven.

Dec. 4, 2025

Responsive chat sessions are helpful during Q4! Cade helped me navigate a few edits I needed to make in Redo for a better customer experience!

Dec. 4, 2025

Ive been using Redo for the past 6 months - Ive saved alot of money compared to gorgias and other package protection apps. Also their customer service surpasses any other service. Any ticket Ive sent in has been answered and addressed usually right away and occasionally within 15 mins. My most recent ticket was really complicated and Jaxon did the fastest deep dive and correction Ive ever seen. Highly impressed and highly recommend!

Dec. 4, 2025

Our experience has been absolutely PHENOMENAL. The overall customer service their team has provided during setup and installation has been over the top. the portal is super user friendly. We also onboarded the OMS and it has changed our shipping lives! We are SO MUCH HAPPIER!

Dec. 4, 2025

We’ve been extremely impressed with Redo from day one. Their hands-on customer service and proactive guidance stand out in a way you don’t often see with app partners. Anytime we had a question or wanted to fine-tune our setup, their team jumped in immediately with thoughtful, expert support. Performance-wise, the results speak for themselves. Within the first 30 days, the app had already paid for itself...and then some. Now, just over 60 days in, we’re seeing even stronger performance and clear value added to our customer experience and bottom line. If you're looking for an app that truly partners with your brand, delivers measurable impact, and provides exceptional customer service, Redo is absolutely worth it.