Redo

Special shout out to Nick Sorenson very helpful throughout our project!

All of the Redo team members have been very efficient, friendly and quick to fix issues as they come up with our return process!

Love the app and the customization options. They may be a little more expensive than some others, but if you're looking for a streamlined and hands-off approach to what redo does, they knock it out of the park. Their CS is pro-active and responsive, and they help out with a lot of other things that you may typically think are beyond the scope of what they do. Shout out to Spencer for going above and beyond on a specific customer service question I had.

Just did a chat with Megan in the billing department and she was very helpful and quick to respond and to my questions. Thanks for the help!!

Amazing customer service! They help you whenever you need it! The onboarding process was amazing, and the support since we've been using the platform has been amazing too!

This service has been exceptional. Ran into an issue that I wanted to change and someone jumped in and helped sort it out within minutes. Such a great service and exceptional value here. Thanks Redo team.

We love working with Redo. They are always so quick and easy to work with. Today, Nick helped resolve a returns location issue within 5 minutes. Such a pleasure!

The support is always prompt and resolute by Redo. Thank you and happy to partner with Redo.

Stanley in chat support was quick, friendly, and knowledgeable. Did exactly what we needed, when we needed it. Great example of customer service, when we grow and need more agents I will definitely try to poach him from ReDo. ;)

Super quick - JY solved my problem :)

The app is seamless and easy to use, making everything simple and convenient. Their customer support is also efficient, responsive, and helpful. Overall, I’m very happy with the experience and would definitely recommend Redo!

Samuel was able to give me a quick solution to my problem.

Krista was the best.

Great support experience! The team was very professional, responsive, and kind.

Redo makes for a streamlined returns process both for customers and for the inventory team. They have a real human, responsive support team. Kudos to Jared & co.

So far so good with redo on easy return portals but the true star of the show is their engineer team! We had an issue that was pointing to a syntax error with the Redo app causing a crash on our site but it wound up being a different app on our site and Redo's engineers pinpointed that it was not Redo's app causing the issues and clarified and fixed the situation that was not even their problem! We were originally hesitant to use the "free platform" but it's truly free to Shopify Store owners and the service has been absolutely nothing short of fantastic!

Redo has helped us to be more efficient in not only shipping, but with our customers directly. We have better conversions, and better exchanges vs returns for refunds only. Peter has been a huge help!