Redo
Everything your brand needs. In one intelligent platform.
Rating
4.9
feedback
505
chart
#1,402
All reviews
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Jan. 15, 2026
We've been using redo for a little over 2 years. Love the user-friendly front and back end for both our team and our customers. Cade was amazing when I needed some assistance with an international return. Problem was solved and we're back to regular business :)
Jan. 12, 2026
Redo has made returns and exchanges so much easier to manage. When I did have a question outside of the day to day norm, I was able to easily reach the support team and Cade helped me resolve my issue by not just fixing it, but also by showing me how to resolve it in the future. Great support!
Feb. 17, 2026
I edited my review after Greg from the REDO team went above and beyond to help us solve a huge and costly headache. I can't speak for everyone else in the two years we've worked with REDO, but Greg showed up as a partner this time.
Jan. 8, 2026
Thank you for everything and for helping me everytime. To all team redo, I appreciate you all!
Dec. 19, 2025
Implementation was super easy and everyone on their team is on top of things so quickly! Onboarding was quick and painless. We're super happy with the platform so far!
Dec. 18, 2025
Dec. 17, 2025
App is great and their customer support team is excellent. Really responsive and helpful. Thanks!
Dec. 17, 2025
We were struggling with Shipstation functionality (or lack of) and switched to Redo as our shipping platform. Their shipping platform and the automation capabilities reduced our manual workload dramatically and the Redo team even made several functionality improvements to meet our needs! I was/am super impressed with the Redo team's engagement and willingness to modify their software to the needs of our business. We're looking forward to using some of their other features in the near future and happy to have Redo as a solutions partner!
Dec. 17, 2025
Hands down the best customer service we have ever received from any saas company. We use Redo for returns, order tracking, fulfillment and customer support and having everything in one place is amazing and everything works as expected. Changing all of our systems in the same moth, hiccups and issues were expected…but Redo was there immediately to help get through even the smallest issues. 10 out of 10 will use redo again.
Dec. 16, 2025
We couldn't be happier with Redo. As a startup footwear brand that launched just six months ago, we needed partners who understood that we were still learning the ropes with Shopify and e-commerce operations. After a disappointing experience with our previous returns provider, we were honestly a bit nervous about making another switch. Redo completely exceeded our expectations from day one. They understood our limited Shopify experience and provided the extra attention we needed to get everything implemented flawlessly. No detail was too small, and they made sure we felt confident with both the returns/exchange portal and the customer service helpdesk before going live. What really sets Redo apart is their responsiveness. Whenever we have a question or run into any issues, their team is always quick to reply and help us troubleshoot. For a small team like ours where every customer interaction matters, having that level of support is invaluable. The platform itself handles our returns, exchanges, and CS inquiries seamlessly, which has freed us up to focus on growing our brand instead of getting bogged down in operations. If you're looking for a partner who will actually take the time to understand your business and support you properly...especially if you're newer to the e-commerce space, we can't recommend Redo highly enough.
Dec. 15, 2025
Excellent support, and a returns system that customers seem to really like and essentially costs us nothing. Hard to beat.
Dec. 15, 2025
We’ve had an excellent experience with Redo and use them for all of our shipping labels, returns, and warranties. Their platform has streamlined our post-purchase operations and made things much easier for both our team and our customers. We also do a lot of A/B testing, which has been incredibly valuable. Redo’s Conversion Cloud has been especially impactful, giving us the ability to test and optimize our post-purchase experience and continuously improve conversion and retention. Overall, Redo has become a trusted partner and one we genuinely love working with.
Dec. 15, 2025
We've been using this service for a while and have no issues. Even if something small comes up, they are quick to resolve.
Dec. 13, 2025
Redo as a tool is excellent, being able to go right from shipment to a ticket, look at their history etc. is very handy. Returns are a breeze, it certainly saves staff time. Team is flexible and works with us to make sure the solution fits our needs, including taking our advice when building out new products. This has been refreshing! Highly recommend checking out Redo!
Dec. 13, 2025
There are so many things about the REDO platform and the REDO people that I want to brag about but not enough space here. So Here are some highlights: After we switched to REDo returns, we never heard peep from customers regarding returns. It is that easy, complete and feature rich that customer no longer feel the need to reach out to us for manual help. Order Management - wow. Everything we could ask for and more - and they are still building out features. And Customer Support platform - good, but with their Ai agent, concierge and other AI features - unstoppable. It has save us an insane amount of man hours and continues to evolve as we teach the AI more and more. We have had customers comment about how good the AI is many times. The integration all around with Shopify makes like so much easier for us. I can't say enough positive about REDO. We are raving fans for sure.