Redo
Everything your brand needs. In one intelligent platform.
Rating
4.9
feedback
505
chart
#1,402
All reviews
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Dec. 12, 2025
Redo is my favorite shopify app i've ever used. And I love watching their team keep building! We're rooting for you! Thank you for being a great business and service.
Dec. 12, 2025
From streamlining the return process for both customers and vendors, to offering alternative sales options that convert returns into exchanges or new purchases, this application has fundamentally improved the way we manage post-purchase interactions. It not only supports customers in selecting the right product before finalizing a decision, but also helps us maximize retention at every step. It has accelerated our sales performance and secured the most competitive rates for return and shipping expenses. Admittedly, we were hesitant at first—everything sounded “too good to be true.” But it truly delivers. Our return system is far less hectic, our sales retention has increased significantly, and customers are either happier with their exchanges or choose to keep their store credit because they feel they are getting more value. In every respect, it is a win-win solution. Breno F. - head of Ecommerce at Avenue Montaigne.
Dec. 12, 2025
We've been working very closely with Redo on growing our brand image and ensuring our customers have a good experience, specifically with returns and package protection. They have allowed us the ability, as a smaller business, to ensure our customers are getting a returns experience that is fast and convenient; something we definitely couldn't offer on our own. We have a very open line of communication with them and have been able to suggest improvements and get help with any odd situations that arise. Working with Redo is ,no doubt, a huge asset to our company!
Dec. 12, 2025
Skyler was super helpful and was able to help answer my questions and resolve my issue!
Dec. 12, 2025
Redo really has revolutionized our shipping & returns process - it's both a time-saver and helps to increase shipping revenue. Love all the updates they're always making, and they are always super responsive and available to help with any questions or issues. Shoutout to Greg!
Dec. 12, 2025
We've been using this service for a while now, and while there are occasional hiccups, their support team truly stands out. Most recently, Will helped me out and I have to say he was extremely helpful. He responded quickly to resolve the issue in no time. Their fast response times and proactive approach make all the difference, ensuring that any problems are addressed swiftly. It's comforting to know that even when things don’t go perfectly, their team (including Will) are there to get things back on track quickly. Highly recommend for dependable support and excellent customer service!
Dec. 11, 2025
We’ve been using Redo for a long time now, and it has become one of the most valuable partners in our entire tech stack! What started as a solution for returns and exchanges has grown into so much more. Redo now helps us with order fulfillment, cart optimization, post-purchase upsells, A/B testing and overall checkout strategy...plus more. Every single piece has made a measurable impact on both our customer experience and our revenue! Their returns and exchange portal is seamless for our customers and has cut down so much of the back-and-forth with support. Fulfillment is smoother, faster, and more accurate. And the Checkout Optimization team (shoutout to Grant!) has been incredible. They’re proactive, they explain things in plain language, and they consistently bring ideas that actually help. We love the way their post-purchase upsells integrate so naturally into our flow. It truly feels like bonus revenue without interrupting the customer journey. The A/B testing tools are easy to use and have helped us make data-backed decisions instead of guessing. The ongoing optimization support is unmatched. Redo just gets ecommerce. They’re responsive, thoughtful, always improving and honestly feel like an extension of our own team. If you’re looking for a partner that elevates both your backend efficiency and your on-site conversion strategy, Redo is it!
Dec. 11, 2025
We have been very happy with Redo—the customer support is phenomenal. Skyler has been extremely helpful and patient through multiple inquiries via live chat. Aaron and Parker have also been accessible and supportive through email and phone. Over time, we’ve added more Redo services because of the consistently high level of service we receive.
Dec. 11, 2025
Redo has been so helping in the daily operation of our multiple shopify store. Everyone is super helpful when something come up other then that nothing but smooth sailings since we implemented redo and we even get better shipping pricing.
Dec. 11, 2025
Skyler is awesome. Courteous and answered all questions very quickly. Best customer service. 5 Stars all the way!
Dec. 11, 2025
Redo makes the return process very easy for the consumer and merchant! If you do not know how to do something, there customer service team is great to work with and very quick to respond. If there is a feature that is not available, they will submit the request to their team. I had the pleasure of working with Cade, who was able to answer all of my questions.
Dec. 11, 2025
We’ve been in business for over 40 years at Just USA, and retail is a smaller part of what we do — so it’s important that everything runs efficiently. Redo has helped us streamline our return process and cut down on label costs, which makes a real difference for our team. Their support is also reliable and quick. Whenever we need something, they get back to us fast and help resolve the issue. Redo has been a solid partner for us, and we appreciate the way they help keep our retail side running smoothly.
Dec. 16, 2025
The platform works well and helps build trust. Greg was awesome once I was connected with him to resolve an issue I had. The prior rep I was speaking with took a very long time to get a resolution - which I wasn't thrilled about. I was very thankful to be transferred to Greg and get everything sorted out! All in all, a great app.
Dec. 10, 2025
I enjoy using redo! Super easy to navigate & implement what is required. The support & information you get when needed is always super helpful & efficient as well. Very happy customer.