Redo

Redo has been a gamechanger for us. It's streamlined our returns/exchanges/warranties service, cutting down our time spent actioning these, and making the process more simple and accessible for our customers. Mason and Lauren have been amazing support for us in getting everything set up, helping us with any questions/issues and making tweaks along the way to suit our products/service offering - super responsive, solutions-focused and just great to work with. Thanks team!

Cade is the best! Cade was incredibly helpful and quick to respond throughout the entire process. He took the time to look into our issue and made sure everything was properly updated on the backend for our store. We really appreciate the great customer service and support!

We've been with Re-do for fulfillment for about 6 months now and even added on their returns platform. We are very happy with the customer and back end interface, and overall what the systems can do. Most of all, we are very satisfied with the re-do team and how helpful and informative they are. Any questions we have, they are immediately there to help!

Great product with tons of features!

Great experience with Redo! They have been a lifesaver when it comes to returns and exchanges. Their fast service and quick turnaround times have really helped improve our overall workflow and efficiency. Reliable, professional, and easy to work with!

We've been on and off Redo for the past couple of years, and the platform has come a long way since we came back. The returns and exchanges flow is clean, but what really sets them apart is the support team actually responsive, actually helpful. Their competitors in this space have essentially non-existent customer service, so this alone is worth the switch. Recommended for any Shopify brand serious about post-purchase experience.

Alex and Mason have been such a great help! Redo has really streamlined our returns, warranty, and shipping claims processes. It saves so much time when these processes are automated, and on top of that the systems and flows are so customizable and small-business friendly! We've also noticed that it helps customers feel more secure shopping with the option of easy returns, especially in the shoe business. Redo has already been a great success, and I'm looking forward to continue working with them!

Alec was very helpful and efficient - resolved my issue promptly. As for REDO is one of, if not he best all rounded returns app available on the market. Looking forward to seeing what other features my company access.

We run multiple Shopify stores, and this is one of the few apps that we install on every one. It actually delivers. Returns and exchanges are now automated, clean, easy for customers, insanely less expensive, and way less of a time drain on our team. Customers get a better experience, we keep more revenue, it just works. Support is where they really separate themselves. Mason is a machine. Fast responses, real solutions, no runaround. Every issue we’ve had gets handled quickly and correctly. If you’re running a Shopify store and still dealing with returns manually or with a clunky system, you’re wasting time and money. Install Redo and move on.

Very good app, easy to use, and the explanatory videos are very helpful. Whenever I’ve needed assistance, the support team has always been very kind and helpful. It has made managing our store and customer service much easier. Highly recommended!

Thank you for your support and service - Mason was very helpful!

Great app and even better people.

Will was super helpful today. My problem was solved quickly.

Amazing, how many things Redo can take on for you while saving you tons in the process. Great reps and engineers always available to assist. Thank you!

We’ve been using Redo for over a month now, and the experience has been very positive for our CX team. As with any platform, minor issues still come up from time to time. Especially early on. But what really sets Redo apart is how they handle them. Their response time is consistently quick, and even better, their resolution time is just as impressive. The support team is always friendly, proactive, and genuinely happy to help, which has made a big difference in our day-to-day experience. They’ve helped turn what started as a bit of uncertainty into something that now feels smooth and reliable. Overall, great support, fast resolutions, and a team that truly cares; taking us from “not sure” to “awesome!”.

This review is for Redo's customer service. Not the app itself. But I had a great experience with their customer service team. Will is the agent I worked with and he helped me resolve a pretty big issue quickly and we very responsive. 5 Stars for their CS team!

We've been using Redo for a few years now at this point and I'm so happy with them! It's a smooth experience for our customers and if there's any issues on the back-end side of things, their support team is responsive and quick to find a solution. I would recommend them to anyone!

We had an issue with our portal, and Emry helped solve it very fast! She was super nice and helpful!