Redo
Everything your brand needs. In one intelligent platform.
Rating
5.0
feedback
437
chart
#4,619
All reviews
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Dec. 2, 2025
We have absolutely loved using Redo for both Customer Service and Marketing. Our CS flow has improved by using the tool to streamline everything in one place. As a small shop, we have limited resources and this has been a big help. On the marketing side we made the swap from a competitor and have never looked back. The on boarding team did a great job at helping switch everything over and we did not miss a beat with our sends. Audrey was amazing on the sales side and helped explain everything and answered all of our questions. Jason has been a total hero as our account manager, he proactively reaches out with small changes we can make to see big impacts in our sends and always has time to answer my questions no matter how trivial they may be. Super stoked to be working with Redo and look forward to continuing with them for many years!
Dec. 2, 2025
The REDO team has been absolutely great and we use several of their services. Their customer support has been incredible and they are always adding new features and improving the platform.
Dec. 2, 2025
REDO really is a great addition to our online business. Our customers who aren't local love it and it makes them feel much more comfortable trying new things since they know they have an easy way to return things that don't work. Greg has been a great help with getting some new things on my shop set up- very responsive and helpful! Thank you!
Dec. 1, 2025
Redo has been a game-changer for our business. We process a very high volume of orders every season, and Redo has made our returns and exchanges smoother, faster, and far more organized. Our customers love the option to add coverage at checkout, and the support team is always quick, professional, and genuinely helpful. The platform integrates beautifully with Shopify, saves us countless hours on customer service, and eliminates headaches around returns. Whenever we needed help fine-tuning something, the Redo team went above and beyond to make sure everything was set up exactly the way we needed. Highly recommend to any brand looking to streamline post-purchase operations and give customers a better experience.
Dec. 1, 2025
This is sophisticated yet easy platform to use and their customer service is amazing!
Dec. 1, 2025
love this app and their customer service is soo helpful and always ready to assist. We have been with them for almost a year and have loved to see their growth as a brand.
Nov. 30, 2025
Collin was so helpful in getting my return date extended for the holidays.
Nov. 29, 2025
They are always helpful in resolving any technological internal error we experience. Very hard working staff and they won’t stop till they find a solution. Special shout out to Skyler for being patient with me!
Nov. 28, 2025
We’ve been using Redo since the early days, and it’s been an incredibly valuable addition to our business. Their returns, package protection, and fulfillment tools make everything run smoother for us and for our customers. Support is fantastic, It’s easy to use, reliable, and has taken a ton of stress out of managing returns and shipping issues. Highly recommend Redo to any store looking for a better way to handle post-purchase support.
Nov. 28, 2025
We worked with Emry at Redo during our Black Friday rush, and she was absolutely incredible. She was quick, responsive, and handled our flow modifications flawlessly — even with the urgency and high volume of the season. The entire experience was smooth and stress-free thanks to her attention to detail and fast turnaround. Highly recommend Emry and the Redo team for all of your return and exchange needs. 10/10 service.
Nov. 28, 2025
Redo modernized our antiquated returns solution by successfully building a custom integration between their platform, Shopify, and our ERP, streamlining our returns process. The Redo platform offers our customers low-cost return coverage that costs us nothing! Customer support is responsive, knowledgeable, and US-based! Get Redo!
Nov. 27, 2025
Redo has been such a great experience and they keep adding more and more services to their platform too!
Nov. 26, 2025
Love how ieasy returns are and Cade was especially helpful getting an issue fixed for me!
Nov. 26, 2025
Switching to Redo for our returns has been one of the best decisions we’ve made for our boutique. We came from an app that charged us a monthly fee and required us to cover the cost of return shipping, which added up so fast for a small business. Moving to Redo, with no cost for returns on our end and the ability for customers to cover their own return label, has been a huge value add for us! On top of that, their package protection and returns all flow through one system, and the workflow + automations have made everything so much easier behind the scenes. No more manual returns, no more juggling multiple tools, just a clean, simple process that actually supports small shops! A big shoutout to Austin P. and Alexis for being so helpful, quick to respond, and genuinely supportive. They always make sure we’re taken care of! If you’re a small boutique still paying monthly for returns or covering return shipping costs, Redo is truly such a gift. It’s made all the difference for us!
Nov. 26, 2025
The best app and system for returns! We’ve been using Redo for our returns since the early days of our boutique, and it has made the whole process feel so much lighter. Instead of handling manual returns, unexpected costs, and back-and-forth emails, everything is handled seamlessly through their system. It takes the pressure off small businesses while giving customers a smooth, straightforward experience, truly the best of both worlds! And we have to shout out to our amazing account manager, Austin P. he has been so kind, quick to help, and always makes sure everything is running perfectly for us. If you’re looking for a returns solution that actually supports small shops, Redo has been such a blessing for ours!