Redo

Emry from customer support, was so quick and solved my problem easily and efficiently. Thank you!

We switched to Redo to get off manual returns and it's been worth it. Setup was straightforward, the platform is easy to navigate, and the support team has been great whenever we've needed them. Definitely recommend, saving us a bunch of time!

Redo has been extremely helpful for our CX team and for our customers! We've been working with them for almost two years now, and we are very happy with the service that's been provided. We haven't had any negative interactions, and their team is always willing to help find a resolution. I would absolutely recommend Redo for your business!

We've been on Redo since August 2025, and there's a reason they stand behind their product. It's been a great success for both our customer service team and our customers. From launch to needing account help, the Redo team can't be beat!

We recently started using Redo, and it’s already made a noticeable difference in our returns process. What used to be a more manual workflow is now much more streamlined, making things easier and more efficient for our CX team. The portal is intuitive and easy to navigate, both internally and for our customers, which has helped improve the overall returns experience. What really stands out is the Redo team—they’re incredibly responsive, helpful, and solutions-oriented. Anytime we flag an issue or have a question, they’re quick to jump in and work toward a resolution. Mason and Corbin in particular have been great to work with. Overall, it’s been a really positive experience so far, and we’d definitely recommend working with them.

We’ve had a great experience using Redo so far. The platform goes beyond basic returns and really helps streamline the entire post-purchase experience—from returns and exchanges to customer communication and tracking. One of the biggest wins for us has been how easy it is to encourage exchanges and store credit instead of refunds, which has had a noticeable impact on retaining revenue. The interface is clean, and setup was straightforward, especially with the help of their support team. Speaking of support, that’s probably where Redo stands out the most. Their team is responsive, proactive, and genuinely helpful whenever we’ve had questions or needed adjustments. Overall, Redo is a strong all-in-one solution for brands looking to improve customer experience while optimizing returns and post-purchase operations.

Been using Redo for a few months now after being introduced to them via Return Bear. Great software. Great team. Really pleased with the returns infrastructure. Special mention to Mason for great support :) thanks guys

Mason was awesome - helped us right away and made me laugh.

I recently had a great experience with Redo, and I wanted to highlight the excellent support I received from Carson. He was incredibly helpful, professional, and patient throughout the entire process. Carson took the time to understand my issue properly and made sure everything was resolved smoothly and efficiently. What really stood out was his clear communication and willingness to go the extra mile to ensure I was satisfied. Thanks to his support, what initially felt like a stressful problem was handled quickly and with ease. I really appreciate the level of service provided and wouldn’t hesitate to recommend Redo, especially Carson, to anyone needing reliable and friendly assistance.

They offer a lot more than it says on the tin. We came for the shipping protection and free returns, but stayed for their order management portal and great client support!

They really have great support team! The responsiveness and the support they gave us was really great.

Love it!

We've been using Redo since June 2024, and it's been a game-changer for our returns process. The entire team is incredibly responsive and helpful - anytime we flag an issue or have a question, they jump on it quickly and actually get it resolved. The portal has made returns way more efficient for our CX team and easier for our customers to navigate. Highly recommend working with them!

Redo has been great! They have been easy to work with and just a message away for any questions or support.

Love working with the redo team! They're right in our slack and are always responsive and committed to a solution.

We use Redo for returns, shipping claim, and labels for the past few months and have so far been loving it! Their team across all areas has been extremely helpful, responsive, and quick to hop on calls or emails to help us trouble shoot. I love how customizable the process is so we are able to tailor it most to what our customers need the most

Fantastic app that makes returns and exchanges for us pretty seamless.

Very pleased with their services! Easy for merchant and customer and their AI/human chat is always very helpful anytime I need it. Nickolaus was great. Thank you!!

We've had a great experience working with REDO. Always responsive and willing to accommodate special requests.