Referral Program ‑ Shopjar
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o not use this app, or any app made by this team, under any circumstances. It’s a complete waste of time. They spent a long time setting it up and it still doesn’t work. When you ask a question, they brush you off. Then they apologize over and over again. You feel sorry for them and say “okay, never mind,” reinstall the app, and they make everything even worse. They made me look ridiculous in front of all my affiliate customers; for days now, people’s purchase commissions aren’t being recorded. Their help desk basically doesn’t work.
We're sorry to hear about your frustration—this isn't the experience we strive for. For context: our team worked closely with you during setup, made customizations based on your specific requirements, and you personally tested and confirmed everything was working before you've re-launched the program. Once issues arose afterward, we weren't given a chance to troubleshoot—which made it difficult to help. We take this seriously. Our senior support lead has already reached out to you. We've helped hundreds of merchants run successful affiliate programs, and we'd genuinely like the chance to make this right.
Great support on setup, very helpful, thank you.
Der Support war sehr schnell und gut. Vielen Dank
Very helpful and patient on the set up call. I was able to set up my referral program with Nihasini P S who guided me through the process and showed me what I need to do. Thank you
thank you for the support on the call!
They're customer service was great! Very helpful.
The app is easy to set up and use. A special thank you to Niha for outstanding customer support! Niha is friendly, helpful and patient :) Shopjar has world class customer support! A special thank you to Vaishaak too, for adding custom links, and his patience during technical difficulties I had :)
Very good support, the team is very reactive and the app easy to set up.
Finished set up and very happy with the features and support. Sometimes less is more for referral programs and Shopify apps and Shopjar fits this bill.
Very fast support to get the app up and running. Highly recommended
The app is very easy to install and the customer support is super quick and helpful at any time! I´m super happy with my descision to choose shopjar!
The app is very easy to set up and use, and the team is always available to help. I personally spoke to Vaishaak who was very helpful, efficient and kind. I recommend Shopjar!
Many thanks to Kaarthika from the referral support team. They followed up closely and resolved my issue quickly. Excellent service!
Outstanding support Effective app - just what i needed, no frills but strongly effective
Great support from Niha and the team!
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