Referral Candy & Affiliate
ReferralCandy: Grow with Referrals & Affiliates for Shopify
Rating
4.8
feedback
2,175
chart
#864
All reviews
Rating Breakdown
Review RSS Feed
Nov. 20, 2024
A very useful plugin that can help you achieve quick referrals. Roj helped me a lot in the whole process. Very considerate expert guidance.
Thank you so much for this generous feedback! I really appreciate it. I am here anytime you have questions. :) - Roj
Nov. 8, 2024
Innah was extremely helpful and resolved the issue straight away!
I'm glad to know I was able to resolve your concerns. Feel free to reach out anytime you need help. - Innah
Oct. 30, 2024
WARNING: Absolute SCAM! Do Not Trust This App! We installed this app on our international store as a trial, but when we tried to cancel over a year ago, the process was a nightmare. Not only did they make it incredibly difficult to even contact customer support (we had to reinstall the app just to reach them!), but they also continued to bill us for an entire year without our usage even after we requested cancellation and that was over a year ago. After expressing our frustration, they further retaliated by suspending our account to prevent us from posting any negative reviews. This is, without a doubt, the worst customer service experience and the most deceitful Shopify app we have ever dealt with. Stay away if you value your time and money!
Hello Mira, Thanks for the feedback, it provides an opportunity to clarify a few key points. Over a year ago, we provided cancellation instructions as requested, though recent activity logs show these went unread until recently, which led to continued billing. Support has remained available via multiple channels, and your account suspension was solely to prevent further charges, not to restrict reviews, which Shopify independently manages. Also want to thank you for this experience as it has allowed us to further improve our processes to help protect merchants from potential user neglect. Since you created a new account to leave this review, please ensure it’s canceled if not needed to avoid any similar situation. - Jaime
Oct. 28, 2024
The support is really helpful and efficient in solving my problem.
Thank you so much for this. I really appreciate it. Please reach out anytime you need help. - Riz
Oct. 28, 2024
Referral Candy is great. They are very quick to respond to any inquiries and are eager to help. Jessa was very courteous, knowledgeable, and professional on our onboarding call today. I highly recommend this app!
Thank you so much for your kind words! It was a pleasure to have assisted you. :) - Jessa
Oct. 24, 2024
I had a problem with a duplicate account. Irene managed to sort it efficiently and in a very professional manner. Irene went above and beyond and got this sorted for me. Michelle
You were such a joy to talk to as well, and thanks again for writing a review. :) - Irene
Oct. 24, 2024
This app is great and the customer service people are very patient. We love it. And Irene she was very satisfactory with her service. I like her very much. Thank her very much for her help.
Wow! Thanks for this amazing feedback and for expressing how great our customer service was. I really appreciate it. :) - Irene
Nov. 1, 2024
While I was having some issues getting the referral app to work, the support team was incredibly helpful. Now the app is working smoothly and if something happens, I know I can always reach out for support.
Oct. 22, 2024
Love it!
Thank you so much again for this review. We highly appreciate it. - Jon
Oct. 22, 2024
Incredible Support from Kevin and the ReferralCandy Team! We ran into a tricky situation migrating our ReferralCandy account from WooCommerce to Shopify. Our initial developer didn't set things up correctly, which left us with a lot of confusion. Fortunately, Kevin from the ReferralCandy team stepped in and, along with their engineering team, saved the day! Kevin was incredibly responsive and patient throughout the process, helping us remove incorrect information and correctly migrate our existing account. Their dedication and expertise made what could have been a frustrating experience seamless. Huge thanks to Kevin and the engineering team for going above and beyond. Highly recommend ReferralCandy not just for the product but for the outstanding support they provide!
Thank you so much for this wonderful feedback. We take pride on providing the best customer service which is why we really appreciate this review. Please know that we are one chat away whenever you need help. :) - Kevin
Oct. 21, 2024
Great fiest experience. Roj was great at helping he ensure I was set up and ready for launch. He showed great patience, asked great questions and even provided screens shots so I knew I was doing it properly. Thank you so much!
Thank you so much again for this review. I really appreciate it. Please reach out to us whenever you need help with your referral campaign. - Roj
Oct. 15, 2024
Outstanding customer service
You were a delight to talk to as well. Thank you so much for this feedback. :) - Jessa
Oct. 10, 2024
I contacted Irene from the customer service team asking about why my advocate was not receiving her rewards. Within a 1 minute, she was able to investigate and share me screenshots to fix the issues very quickly . Turns out the advocate had not exceeded her referral review period. She is patient and extremely helpful, if i could give her a review, it'd be 10 out of 10 for reviews. Proud of supporting Referralcandy , also a Singaporean company as a Singaporean merchant on Shopify.
Thank you for the wonderful feedback! I'm glad to know that we have resolved your concerns. We’re proud to support your business, and it’s especially great to hear from a fellow Singaporean merchant on Shopify! - Irene
Oct. 7, 2024
Catherine has been a treat to work with from our initial call to our post purchase troubleshooting. He is very helpful and always attends to my queries with adequate care.
You are very welcome and it's nice to know that all your queries have been attended to. Do let us know whenever you need assistance.
Oct. 7, 2024
Great service, simple to use! We have gone through a domain change and it was very easy to do through ReferralCandy. Their customer service team is excellent and does a great job with assistance as well.
I'm glad to have assisted you with your queries, and thanks again for this review. Please reach out anytime you need help. :) - Jon
Sept. 20, 2024
We had a great experience setting up ReferralCandy, and it has been a seamless process from start to finish. A special shoutout to Irene, who was incredibly helpful throughout. She provided valuable guidance, helped us set everything up efficiently, and reviewed all the details to ensure everything ran smoothly. Her support made all the difference in getting the system up and running quickly. We’re excited to see the results!
Thank you so much for your kind words! We're thrilled to hear that you had a seamless experience with ReferralCandy. We're excited for you and can’t wait to see the fantastic results from your referral program! - Irene
Sept. 17, 2024
Best referral app on Shopify. Has a ton of features, and their customer support is extremely responsive and helpful. Highly recommend!
You are amazing! Thank you so much for this wonderful review. We take pride in providing the best customer support, so we really do appreciate this feedback. :) - Jessa
Sept. 11, 2024
Jessa from the support was great in navigating me and setting up the whole campaign.
It was a pleasure to have assisted you today. Thanks again for this feedback and please reach out anytime you have concerns. :) - Jessa
Sept. 10, 2024
I considered signing up for this platform but found the pricing structure to be potentially expensive for my needs. The app charges a flat fee of $59/month and an additional 3.5% commission per sale on the first three orders from each new client per affiliate. For example, if you have 5 affiliates in a month, and each makes 5 sales, you would pay a 3.5% commission on the first 3 new customers for each affiliate: Affiliate A: 3.5% x first 3 new customers Affiliate B: 3.5% x first 3 new customers Affiliate C: 3.5% x first 3 new customers Affiliate D: 3.5% x first 3 new customers Affiliate E: 3.5% x first 3 new customers The costs can add up quickly. I would be more comfortable paying a higher monthly fee, like $99/month, with no additional commission fees, which would allow for a more predictable budget. Other tools offer a flat fee with no commission, which may be a better fit for some merchants.
Thank you for your feedback Edwin. I understand your concerns about the pricing structure and how important it is to keep costs predictable. Our commission model is designed to scale with your affiliate success, helping to keep costs low when sales are slower. That said, I completely understand that this might not work for everyone. Would love the opportunity to discuss this further with you and find a solution that better fits your needs. I sent you an email to see if we could explore other pricing options. I hope to turn this around for you at the soonest.
Sept. 9, 2024
Amazing app and great support by Jessa
Thank you so much! You were amazing too. It was nice talking to you and please reach out anytime you need help. :) - Jessa