Referral Candy & Affiliate
ReferralCandy: Grow with Referrals & Affiliates for Shopify
Rating
4.8
feedback
2,175
chart
#864
All reviews
Rating Breakdown
Review RSS Feed
Aug. 29, 2024
The app itself is user-friendly and packed with features, but what truly stands out is their exceptional support team. They were incredibly responsive, knowledgeable, and went above and beyond to help us get our first campaign set up smoothly. Anytime we had questions, they were there with prompt and clear answers, making the whole process a breeze. If you're looking for a referral program with top-notch support, look no further than ReferralCandy
Thank you so much for your kind words! We're thrilled to hear that you found ReferralCandy user-friendly and that our support team made your experience even better. We take pride in going above and beyond to ensure our customers have a smooth and successful launch. Your success is our success, and we're always here to assist you whenever you need it. Thanks for choosing ReferralCandy, and we look forward to supporting your continued growth! - Roj
Aug. 23, 2024
You can also edit the HTML and CSS of emails and pages, so I thought it was very versatile! Additionally, the support team was very quick to respond to inquiries, and when I was confused about the settings, I was able to quickly find a solution. Thank you, Larissa!
We are always here to help you out. It was nice talking to you and thanks again for this review. - Riz
Aug. 22, 2024
The customer service team is excellent. Pretty easy to use.
Thank you so much for this review! :) Feel free to reach out to us anytime you need help. - Roj
Aug. 22, 2024
It simply works. No problem with the service and the support team is very responsive.
Glad to know that our services work best for you, and yes, we aim to provide quality customer service at all times. Thanks again for this review. - Jon
Aug. 21, 2024
Irene is super helpful !!! Thank you
You are awesome! Thanks for writing a review. :) - Irene
Aug. 19, 2024
I really think they have a great support sytem. You don't need to wait long to get a personal contact to talk to. You can ask any question and they will help you surely. 10/10 reccomend.
This is such an awesome review! Thank you so much. We really appreciate it. :) - Irene
Aug. 7, 2024
Excellent customer service. Kevin answered me very quickly and resolved all my questions efficiently, He did not refer me to guides (as happens on other platforms) He was Checking my account and telling me exactly the steps.
You were awesome to deal with as well. Thank you so much for writing an amazing feedback. :) - Kevin
Aug. 5, 2024
Irene was very helpful with any queries I had! Resolved them all for me very quickly
My pleasure to have assisted you. Please feel free to reach out anytime you need help. - Irene
Aug. 1, 2024
Support Experience Rating with Irene: 10/10 I am extremely satisfied with my support experience. The response time was extremely quick and my problem was resolved efficiently and competently. The staff were friendly, professional and committed. Communication was clear and understandable, and I felt well looked after throughout. My concern was resolved completely and sustainably, leaving no unanswered questions. I would recommend this support at any time.
Thank you so much for your wonderful review! Your kind words about our responsiveness, professionalism, and clear communication mean a lot to us. :) - Irene
July 15, 2024
I had a fantastic experience with Jessa today. I bombarded them with questions over the course of a couple of hours, and they were consistently patient, knowledgeable, and helpful throughout. Their professionalism and willingness to assist made solving my issues a breeze. Thank you for your outstanding support!
We truly appreciate your feedback and are here for you anytime you need assistance. Thanks again for taking the time to share your experience! - Jessa
July 11, 2024
Irene was really helpful!
And you were fantastic as well. Thanks so much for this review! :) - Irene
July 10, 2024
Amazing app! Great support too!Special thanks to Jon, who made my experience with the app more enjoyable!"
Thank you for writng an awesome feedback for us today. We're sol glad to have assisted you with your concerns. - Jon
July 5, 2024
My experience with Jessa was excellent! She was very attentive and very patient with me! She's amazing !
You were amazing to work with as well! Thanks so much for this review and let us know anytime you need help. - Jessa
July 1, 2024
Sobre la APP, os la recomendaré cuando empiece a generar, de momento en 4 días ha generado una venta. Respecto a la profesionalidad y al trato inmejorable. Raúl nos ha explicado la app y guiado en la configuración para tenerla funcional en tiempo record. Si la app está a la altura de los trabajadores... un 10.
¡Muchas gracias! Avísame cada vez que necesites ayuda. - Raúl
July 30, 2024
Worst support, the app does not work and it's quite complex for users to even use. Never ever use this app. I would recommend other options like smile.io . You cant even imagine the horrible support candy has.
Hi Lydia, this is Dwight, I lead the support team at ReferralCandy. I’m sorry to hear you’ve had a frustrating experience with our app and support. That’s definitely not what we aim for. We’d love to make it right. Your concern about the discount code has been investigated and I sent you an email that clarifies everything. I am committed to getting this sorted for you so I hope to hear from you soon.
May 31, 2024
Very useful app and great customer support, including Irene and all others who immediately picked up and solved the issues.
You are welcome, and thanks also for writing a review. It was our pleasure to have assisted you. Please reach out anytime you need help. - Irene
May 30, 2024
Jon has GREAT customer service.. helped me a ton
You were awesome as well. Thank you so much for this review. - Jon
May 23, 2024
so far so good, great support team, jon was helpful informative and fun!
We're delighted to hear that you're having a great experience so far and that our support team has been helpful. Let us know anytime you need help. - Jon
May 22, 2024
Referral Candy was so easy to set up and the team (Jessa) was incredibly helpful with any of my questions. She really went above and beyond to help and optimise my programme and her advice has worked! Highly recommend
Thank you so much for your kind words! We're thrilled to hear that you found Referral Candy easy to set up. Your recommendation means a lot to us. If you have any more questions or need further assistance, we're always here to help! - Jessa