Referral Candy & Affiliate
Affiliate & referral marketing, all in one app
Rating
4.9
feedback
1,455
chart
#1,757
All reviews
Review RSS Feed
May 11, 2022
Just getting started with referral candy and thanks to Jon and Katherine set up was a breeze! Easy to use program and simple set up!
Thank you for your kind words! We're definitely delighted to have assisted you during your set-up! - Jon and Katherine
May 10, 2022
It says if we need help we ask help from their expert, but where the hXll is your expert? They never reply your message and only an automation robot to speak to you.
Hello Kun, We understand how frustrating it can be to not be able to speak to someone immediately about your concern. We responded as quickly as we could to all your chat inquiries, unfortunately, it took us over an hour to respond to that one message you left us outside our office hours. Thank you for your feedback, we will use this as an opportunity to improve the experience we provide our clients.
May 10, 2022
We are setting up our referral program with referral candy and had a few clarifying questions before we launched it. Cris from support was very helpful in answering all our questions and we're excited to see how this new program works for our business!
Thank you for the positive review! It was a pleasure answering your questions - Cris
May 10, 2022
Currently, I'm using this App as part of my Marketing Campaign. In the Onboarding Call Jelson went above and beyond explaining me how to use every step of the dashboard and things I need to implement. In addition, Jelson shared with me some tips to succeed using Referral Candy. Thank you for your patience!
I appreciate your kind words! We always strive to go above and beyond! - Jelson
Nov. 4, 2024
Lately, we have been facing some issues with referral candy. But the support is amazing. Been in touch with support for a couple of days to solve an issue and it was great. JC, the account manager took care of things, clarified all our questions, and got the issue resolved.
The entire team is incredibly grateful for the kind review you shared! Thank you! - JC
May 5, 2022
Great and prompt customer service from Lorraine in setting up our program - looking forward to getting this live
I'm grateful for your review! It was a pleasure to assist you. - Lorraine
May 5, 2022
I like that I was assigned a dedicated customer service rep, Jelson, who has very courteously answered my many questions and helped with any issues I've encountered. Customer service is excellent! Just one cautionary note - there is currently no notification of failed (unclaimed) reward payments, but hopefully they will add this feature soon.
I appreciate your feedback! Send us a message anytime you need help! - Jelson
May 4, 2022
I had questions and Cris was more than help and patient! Plus it is a great tool to help increase customer base.
Thanks for the positive review! It was an absolute pleasure to assist you! - Cris
May 2, 2022
App so far has been easy to get started with and CS rep Vino was great to work with. He helped answer initial questions quickly and clearly. Looking forward to getting the word out to customers.
Thank you so much for your review! We take pride in our customer service, if there’s anything else we can do, please let us know. - VIno
May 2, 2022
We have just started using the Referral Candy app but in addition to a wonderful user experience, we had to reach out to the CX team for some support with our Klayvio integration (*our fault, not theirs), and Erbin from their team was awesome to work with. He took the time to listen to our issue, walk us through the troubleshooting and provided a timely resolution that exceeded our expectations. Can't recommend the app and their service team enough.
I'm happy I was able to assist! Thank you for your appreciation! - Erbin
April 29, 2022
Easy app to get started. Excellent and prompt customer service from Jon and Mickey. Highly recommend!
Thank you for your positive review - This kind of feedback motivates the entire team to continue providing excellent customer support! - ReferralCandy Team
April 28, 2022
Great and prompt customer service from Jon in setting up our program - looking forward to getting this live
Thanks for the review! Don't hesitate to let us know if you need assistance! - Jon
April 28, 2022
These guys are amazing! really know their stuff and guided me through the entire process! I hope positive this will be beneficial for my business.
Thank you for your positive review - This kind of feedback motivates the entire team to continue providing excellent customer support! - ReferralCandy Team
April 22, 2022
This app was easy to get started with and my account rep, Vino, was fantastic! They answer questions in a timely manner and even took a call with me to make sure I was set up for success.
I take customer support very seriously and I'm incredibly grateful for the kind review you shared! Thank you! - Vino
April 22, 2022
Really helpful staff member JC talked me through everything! Answered all my questions and very helpful
I appreciate your positive review! We are committed to providing excellent customer support and it’s great to know that we’re meeting this goal. - jC
April 22, 2022
I just tried the app and have no idea how well it performs but the support guy, JC was a pro and was accessible immediately.
Thank you so much for your review! We take pride in our customer service, if there’s anything else we can do, please let us know. - JC
April 21, 2022
still setting it up but just wanted to come on to say Jelson has literally already been so helpful and so quick at responding. Only downloaded it about half an hour ago and responded within about 30 seconds. Insane service.
I am grateful for your positive review! We are so happy to hear that the customer support was up to par with your expectations. - Jelson
April 21, 2022
Setup was quick, but there was some customization we couldn't figure out how to do. We reached out to the Support team one a couple of occasions and had the pleasure of working with both Erbin & Jon. They were able to quickly understand my requests and were able to customize ReferralCandy even more than the admin lets us, tailoring our referral program to be EXACTLY what we needed. We owe a big THANK YOU to both of them!
Thank you for the kind words. Your review means a lot to us and lets us know we’re on the right track! - ReferralCandy Team
April 20, 2022
Works as intended. Customer service was super quick to respond via Chat. Katherine was very helpful!
Thank you for your positive feedback! We work hard in ensuring a smooth user experience of the app and we're delighted that this has been reflected in your experience. - Katherine
April 19, 2022
Best customer service of any app I've used!! Had an issue that I realized was a Klaviyo problem, rather than Referral Candy. Once the issue resolved, the app worked like a charm. Excited to see what sales can be generated!
Thank you for taking the time to review your experience! We're passionate about our work and your feedback inspires us to do even better! - ReferralCandy Team