All reviews

Rating Breakdown

  • 5
    87% (421 ratings)
  • 4
    7% (33 ratings)
  • 3
    1% (5 ratings)
  • 2
    1% (5 ratings)
  • 1
    4% (20 ratings)

Reviews with Text

  • 99% (479)
Review RSS Feed Review RSS Feed

1 / 5 Share

Nov. 13, 2025

Refersion is overpriced, outdated, and completely inflexible. The software delivers almost nothing for what they charge, and once you’re in, they make it as difficult and expensive as possible to leave. Even long-term customers are treated like ATMs to be milked, not partners to be supported. The platform underperforms, the contracts are predatory, and the company hides behind rigid policies instead of doing what’s fair or reasonable. There are countless better alternatives that don’t lock you into absurd fees for minimal value. If you’re considering Refersion, don’t. Save yourself the headache.

Using app

Over 2 years

Total reviews

2

Average rating

3.0

Developer Reply

We’re sorry to hear about your experience. We understand that annual contracts aren’t a fit for every business, which is why we offer several month-to-month plans for merchants who prefer flexibility in commitment terms. We’re always happy to help explore those options during renewal periods. We’ve appreciated the opportunity to support your program and wish you the very best moving forward. - Refersion Team

5 / 5 Share

Oct. 31, 2025

great customer service and help! had an issue installing it on one of our sites and Keith was super diligent in helping to resolve this and get everything working. Friendly and effective help!

Store

Younited Wellness

Using app

21 days

5 / 5 Share

Oct. 23, 2025

We just made the switch to Refersion and I was so grateful to Eugene kind, quick, and clear responses throughout the process - thank you, Eugene!!!

Using app

17 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Aug. 27, 2025

I ran into an issue where my test order wasn’t tracking correctly in Refersion. John quickly identified the problem, explained why it happened, and even ran a test order himself to confirm everything was working properly. He also provided helpful resources and best practices to make sure we get the most out of the platform. Great experience overall, thank you!

Using app

About 21 hours

Total reviews

3

Average rating

5.0

1 / 5 Share

Aug. 6, 2025

The frontend design leaves much to be desired — it's outdated and not user-friendly. Important features such as detailed reports are missing. Additionally, we were overcharged. There are significantly better alternatives available.

Using app

Over 6 years

Total reviews

6

Average rating

4.3

5 / 5 Share

July 14, 2025

Super helpful!

Using app

20 days

Total reviews

3

Average rating

5.0

5 / 5 Share

May 1, 2025

quick and helpful customer support. John and Erik have been very helpful

Store

Old Row

Using app

Over 6 years

Total reviews

2

Average rating

5.0

5 / 5 Share

April 18, 2025

Excellent support from John - Refersion really takes care of customers. We've been happy with the app for managing ambassador relationships for compression socks and performance apparel at mudgear.com. Thank you, Refersion!

Store

MudGear

Using app

Almost 8 years

Total reviews

8

Average rating

5.0

5 / 5 Share

April 3, 2025

John provided me with excellent support and service.

Using app

Almost 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

March 27, 2025

John helped us fix an issue we had super quickly and easily. Great customer service!

Store

Rollga

Using app

Almost 5 years

Total reviews

2

Average rating

5.0

5 / 5 Share

March 25, 2025

John and Erik were both extremely helpful in helping me set up my companies reversion program! Super user friendly system and the screenshots of each step really help the ease of the process!

Using app

About 21 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 27, 2025

10/10 experience with John.

Using app

About 3 years

Total reviews

8

Average rating

5.0

5 / 5 Share

Dec. 13, 2024

Andre was incredibly helpful and knowledgeable! Thank you again! :)

Store

Anya

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

1 / 5 Share

Nov. 8, 2024

So you get 50 conversions per month for $119 (about $2.40 per conversion). Oh, you can upgrade to a whole 200 conversions per month. And it doesn't matter what your price point is - sell a $5 product or a $500 product. That's unscalable. A real business has affiliates that are doing 50 conversions per day. Much less per month. You want to give unlimited affiliates but say "up to 50 conversions per month" - ok, so if I have 120 affiliates we're assuming less than one conversion per month? Now what kind of sense does that make?

Using app

About 1 hour

Total reviews

4

Average rating

4.0

Developer Reply

Thank you for your feedback! We offer a tiered pricing model so that we are able to accommodate merchants at all levels of their affiliate marketing program, and we’re sorry to hear that our plan offerings won’t work for your business. We have made a few attempts to connect with your team and better understand your business but have been unable to connect. Please feel free to connect with us anytime via [email protected].

5 / 5 Share

Nov. 1, 2024

John did a wonderful job helping me with some issues that I was having with an affiliate and their payout! Highly recommend John!!

Using app

9 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 1, 2024

We are new to Refersion and have had a ton of questions. Eugene has been my go-to and any time I reach out with a question, his response is timely, incredibly helpful and super friendly! We are expanding our program and it would not have been possible without his help and support! Thank you Eugene!!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 31, 2024

John was fantastic to work with during the setup process—his customer service was top-notch. Someone get this man a coffee; he’s earned it! E

Using app

8 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 18, 2024

I would recommend the app and the solutions provided throughout the integration. The person responsible in guiding me was very friendly, professional and always wanted to help.

Using app

10 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 16, 2024

Eugene was very helpful and was able to assist me with my issue quickly. Thank you!

Using app

Over 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 11, 2024

Using app

Over 4 years

Total reviews

2

Average rating

5.0