Refersion: Affiliate Marketing
Affiliate Marketing & Tracking Software | Refersion
Rating
4.7
feedback
1,025
chart
#2,772
All reviews
Rating Breakdown
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March 25, 2024
Everyone I interacted with was wonderful, but Kath and Janice were particularly outstanding! Despite the challenge of managing time differences, I consistently received prompt replies within 12 hours. Their responses were not only quick but also friendly and incredibly helpful. I had numerous conversations with Janice, who was always exceptionally supportive. Similarly, Kath was very approachable and went above and beyond to assist me. Their excellent service truly made a difference!
March 18, 2024
Excellent support from John with super helpful tips on optimizing our flow and experience for both affiliates and referrals!)
March 15, 2024
Great customer service. John went above and beyond to help us get set up and going!
March 14, 2024
I had some issues with Refferal link and John Rogelio was so helpful and fast!
March 1, 2024
I wouldn't recommend spending your money on this app. I've been using it for more than 8 months, and it hasn't generated enough sales to even cover its fees.
Thank you for your feedback and we are sorry to hear that your program has not launched to your satisfaction! While we firmly believe our app provides the tools to implement and run your affiliate strategy, it can sometimes take more time than expected to build a program. We certainly want you to see a return on your investment with us and we have made several attempts to connect with your team to help you strategize potential ways to grow your network or generate more conversions from the affiliates you’ve onboarded. When you are ready, please reach out to us via our support channel and we will be happy to help you.
Feb. 26, 2024
This is a rudimentary software that does an ok job and we've been running it for years. However it has lots of bugs that have been there for literally more than 5 years and they do not fix them or listen to feedback. The app is poorly designed and has innumerable annoying nonsensical features, like notifications and popups that you cant get rid of after dismissing them literally 100 times. When you go to your dashboard log in it takes you to a log out page and asks you to create a new account. When you go to an affiliate it takes you to an error page using 1990s terminology "uh oh goose egg!". Every time I go on here it is an exercise in irritation and frustration. Dont bother giving them suggestions they never listen.
Thank you for your feedback and we are sorry to hear about your experience. We have appreciated your partnership over the years and certainly regret that your concerns have not been addressed to your satisfaction. Feedback from our customers is a priority for us and does play an integral role in helping to shape our product’s roadmap. We are reviewing your feedback and will work to incorporate improvements in upcoming development cycles. Though we haven’t been able to connect to discuss directly yet we will follow up again with your team when we have an update!
Dec. 22, 2023
Andre Tan from Refersion is a literal life saver! We have moved our affiliate program over to Refersion and they have held our hand every step of the way! Andre answers every question thoroughly and also in a way we can understand (not so techy people over here). Very grateful for all of their support & highly recommend their program!
Oct. 17, 2023
Andre was incredibly helpful in problem solving and troubleshooting several questions we had with the program after switching to a headless website.
Sept. 22, 2023
Had some trouble uploading cvs files for an affiliate. John did an amazing job helping me out. THANK YOU JOHN:)
Sept. 19, 2023
Andre and Andrea were a great aids in not just getting us setup on our Shopify Plus store but going above and beyond to ensure that we had more than enough to succeed with Refersion! They were available for all of our onboarding questions and were always willing to help in any way they could. Very pleased with Refersion’s customer service so far!
Aug. 31, 2023
This app is expensive, not intuitive, it is time consuming to setup and also to approve all of the conversions. It does provide a W-9 form for the Affiliates, so you will need to manually monitor that and the forms of payment are limited. If you need help from anyone... good luck. They do not help you at all outside of sending you links to figure out the problem yourself. I will say though that Janice from Customer Service was very kind and even though she could not help me as much as she wanted to, she was the most helpful person I have ever worked with at Refersion. Janice is most likely the best employee in that company.
Thank you for your feedback and we are sorry to hear about your experience. We do offer a tiered pricing model so that we are able to accommodate merchants at all levels of their affiliate marketing program, and we regret these plans did not meet your needs. While we do encourage the review of all conversions, we do have multiple options for auto-approval. Should that be of interest please out to our team at [email protected] to have this activated in your account. Thank you. PS: We love Janice too!
Aug. 28, 2023
Andre has been my go to for support and he has always been incredibly helpful. I always ask him any questions I have because I know he will always fully get any questions I have answered and always in a timely manner. He has definitely made my experience with Refersion a very good one!
Aug. 18, 2023
Refersion is a really great affiliate platform for us. It allows us to seamlessly track commissions and pay out affiliates + see top partners. John on their team is great as well, really helpful whenever I have questions.
Aug. 11, 2023
I have had a great experience with Andre in the customer care/live chat department! He answered all of my questions & even included images of the steps I needed to follow.
Aug. 11, 2023
Thank you John for your help! The support team at Refersion is truly exceptional. Their rapid response time, extensive product knowledge, and unwavering dedication to customer satisfaction make them a standout. Their empathetic and friendly approach in addressing my inquiries not only resolved my issues efficiently but also left me feeling valued as a customer. From start to finish, the Refersion support team's commitment to going above and beyond exemplifies their dedication to ensuring a seamless and successful user experience.