Refersion: Affiliate Marketing
Affiliate Marketing & Tracking Software | Refersion
Rating
4.7
feedback
1,017
chart
#3,017
All reviews
Rating Breakdown
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May 17, 2023
Great customer service. Eugene was great and very supportive! It's nice to see some people go the extra mile.
May 9, 2023
GReat service !!!! love how quick and simple all info is given I highly recommended to all shopify users Janice
May 9, 2023
Disappointing Experience - No Onboarding, No Help I rarely write reviews, but my experience with Refersion Affiliate Marketing has been so disappointing that I feel compelled to share it with others. It is essential for potential users to understand what they're signing up for before they invest time and resources into this platform. From the start, the onboarding process was nonexistent. I was eager to dive into Refersion and set up my affiliate marketing program, but it seemed like the company simply didn't care. There were no welcome emails, guides, or tutorials to help me get started. I was left to navigate the platform on my own, which was incredibly frustrating and time-consuming. When I reached out to their customer support for assistance, I was met with radio silence. The lack of response was astounding, considering how important customer service should be for a company in this industry. I tried reaching out multiple times through different channels, but the result was always the same: no help. The absence of any form of guidance or support made it nearly impossible to effectively set up and manage my affiliate marketing program. I spent countless hours researching and trying to figure things out on my own, but it was clear that Refersion was not designed to be user-friendly. Overall, my experience with Refersion Affiliate Marketing has been incredibly disheartening. Their lack of onboarding and customer support has left me feeling unsupported, and I can't recommend this platform to anyone looking for a seamless, efficient affiliate marketing solution. Save yourself the time, frustration, and resources by looking elsewhere.
Thank you so much for taking the time to write this review, and we are sorry that you had this experience! As you can tell by the other Shopify reviews, this is not common among our customers. We have tried to connect with you several times to get more information as we’re having a difficult time finding any correspondence from you or your team asking for help - we have verification that you accepted our collaborator request, and the confirmation that our team had successfully integrated your store. Could you please forward your help requests or take screen captures? We take all of our customer experiences very seriously and would like to investigate this thoroughly. Refersion provides low-cost, self-service plans to accommodate budding affiliate programs. These plans provide extensive training and support materials, weekly live Q&A sessions and email support. We also have a regular email cadence that is sent to all clients after they sign-up to make sure they have educational resources along the way. While we don’t expect to change your mind, we appreciate your giving Refersion a try, and would very much appreciate the opportunity to discuss in more detail should you be open to that.
May 6, 2023
I recently had a technical issue regarding the priority between discount codes and referral links. I reached out to the customer support team and I have to say that I was impressed by how quickly and easily the problem was solved. Janice was particularly helpful in providing me with a clear explanation of how the system works and what I needed to do to get the best deal. Thanks to her, I was able to complete my purchase with confidence and ease. Overall, I am very satisfied with the level of customer service I received and I would highly recommend this company to others. Thank you again to Janice and the rest of the team for their excellent support!
April 26, 2023
Great and super fast integration with our Shopify store! Jon even did a quick test order to double check the integration was working properly and was super helpful with any questions we had!
April 21, 2023
So far so good and Janice was super helpful getting me set up. Looking forward to using and seeing what it can do for my business.
April 14, 2023
Refersion is a great tool that makes the affiliate process incredibly streamlined. Additionally, their support is exceptional, and Olivier specifically has been a huge help. Would definitely recommend this app!
April 5, 2023
John in Customer Support is responsive, clear, and helpful! Our company, Keto-Mojo has been a client for 5 plus years and the support team is always willing to listen to our ideas to improve our user experience. Thank you all so much!
April 4, 2023
Narciso was great. Very helpful and respectful loved his customer service. Will highly recommend the app.
March 31, 2023
Great experience with Refersion over the few years we have used it. Customer service is always quick to respond as well. Shout out to John for being super helpful and responsive!
March 29, 2023
I am really happy thus far, the support team has been great! Narciso has been so helpful and very proactive.
March 28, 2023
John was super helpful with helping me make changes to auto approved conversions. He was patient and made sure all of my needs were met!
March 24, 2023
We recently made the migration to Refersion and their support has been fantastic along the way. There were several features we were missing or unable to find. Andre from Refersion has been providing us with outstanding support throughout our onboarding process. Thank you, Andre!
March 24, 2023
John was super helpful with some questions I had today regarding payments and responded very quickly!
March 23, 2023
We've been using Refersion for several years, and we're quite happy with the app. In fact, we switched to CJ about a year ago and never canceled Refersion. I'm glad, because we ended up not loving CJ and now we're going full steam ahead with Refersion. We just upgraded our account to unlock the Amazon Attribution, My Vertical, Gap Analysis, and expanded commission structure features. Andre has been great with onboarding. He's quite responsive and helpful.
Sept. 27, 2023
John helped resolve my affiliate issue promptly and was communicative throughout the entire process. I appreciate the great service!
March 1, 2023
Janice from Refersion is incredible! So helpful and fast in her responses. Also so clear. Thank you Janice!
March 1, 2023
Great merchant support. So far I am satisfied with using Refersion as our affiliate marketing platform. Thank you, John, who is always very helpful whenever I have questions and when issues arise.
Feb. 28, 2023
Narciso is ever so helpful and a quick replier with all of our enquiries. Refersion is a great tool to manage our affiliates.
Feb. 20, 2023
Janice was too helpful and responsive! She helped me set up my account and answered all of the questions I had! Thank you!!