Refersion Affiliate Marketing
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John was fantastic to work with during the setup process—his customer service was top-notch. Someone get this man a coffee; he’s earned it! E
I would recommend the app and the solutions provided throughout the integration. The person responsible in guiding me was very friendly, professional and always wanted to help.
Eugene was very helpful and was able to assist me with my issue quickly. Thank you!
John was very helpful and efficient in answering my questions. Thank you for the help!
Just got off a 1 hour call with Erik who guided me through the entire platform and universe that Refersion is. The support and agency at Refersion is superb. Very satisfied so far!
Awesome App! There support is amazing as well!
John at Refersion is amazing. He answered my question thoroughly, provided supportive FAQ, and shared additional information that answered what would have been my follow up question. He was quick to respond as well. Thank you for your incredible help!
Janice was very helpful in helping us setting Refersion up for our store!
Janice has made this process so easy and she is so helpful and so responsive. She has really helped in set up, guidance, and future success! Thank you! Todd
Support is super helpful! John was so easy to talk to and work with!
The app is extremely difficult to use. Very little support
Thank you for your feedback and we are sorry to hear about your experience. While we are unable to find any history of support requests from your team we are eager to better understand the details of your concerns so that we can best support you through them! We have made several attempts to connect with you - please email us at [email protected] when you are ready and we will be more than happy to assist you. We care deeply about supporting our customers and are confident our team and our robust offering of support resources can assist you through any difficulties.
For the price, I expect a call for set up. The fact that this isn't offered unless you have the enterprise plan is insane. Not to mention 2.5% of sales? Not ideal for high ticket items
Thank you for your feedback. We offer a tiered pricing model so that we are able to accommodate merchants at all levels of their affiliate marketing program, and we’re sorry to hear that the service levels included in your plan were not aligned with your expectations. Our Help Center includes a robust offering of onboarding resources that are available across all plan levels, including video content, strategy guides, and a live Q&A session held every Friday. Should you decide to give this another try in the future, please reach out to us via [email protected] and we’ll be happy to discuss your account and arm you with the appropriate resources for your program’s needs.
Everyone I interacted with was wonderful, but Kath and Janice were particularly outstanding! Despite the challenge of managing time differences, I consistently received prompt replies within 12 hours. Their responses were not only quick but also friendly and incredibly helpful. I had numerous conversations with Janice, who was always exceptionally supportive. Similarly, Kath was very approachable and went above and beyond to assist me. Their excellent service truly made a difference!
Excellent support from John with super helpful tips on optimizing our flow and experience for both affiliates and referrals!)
Great customer service. John went above and beyond to help us get set up and going!
I had some issues with Refferal link and John Rogelio was so helpful and fast!
John was an amazing person to work with!
John helped me in resolving the issue. Great job!
I wouldn't recommend spending your money on this app. I've been using it for more than 8 months, and it hasn't generated enough sales to even cover its fees.
Thank you for your feedback and we are sorry to hear that your program has not launched to your satisfaction! While we firmly believe our app provides the tools to implement and run your affiliate strategy, it can sometimes take more time than expected to build a program. We certainly want you to see a return on your investment with us and we have made several attempts to connect with your team to help you strategize potential ways to grow your network or generate more conversions from the affiliates you’ve onboarded. When you are ready, please reach out to us via our support channel and we will be happy to help you.
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