Refersion: Affiliate Marketing
Affiliate Marketing & Tracking Software | Refersion
Rating
4.7
feedback
1,025
chart
#2,772
All reviews
Rating Breakdown
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Aug. 10, 2023
We've been a Refersion customer for about 5 years and the team has always been great to work with. Recently, we were working on a project to connect Refersion to a landing page platform and Andre from the team was a huge help to get the project completed!
July 13, 2023
So far the app has been easy to use and customer service answers quickly from chat. Jon has been great at helping me figure out issues.
July 12, 2023
Janice was awesome! Being new to Refersion, I had some questions which Janice was super helpful with. I also appreciated how quickly she responded and got me all set up, thank you!
July 12, 2023
I can not even enter the software. I tried everything. Reinstalling. Creating new account. Nothing work. No customer Service. Might have to move to other APP
Thank you for your feedback and we are very sorry that you experienced trouble logging into your account. We have been unable to locate any support requests but have tried to contact you directly without luck. If you're open to giving our platform another try, we would love the opportunity to work through this issue with you. We look forward to hearing from you!
July 12, 2023
Just spoke with Jon from the Refersion's customer service team; he was super helpful and followed up with me multiple times. My experience with the Refersion team has been great- like Jon, many other Refersion members usually responded my messages quickly and resolved the issued I had promptly.
June 18, 2023
I regret using this software. Refersion does a great job of marketing their tools, but after using it for almost a year, very little rate of return. Had to sign a one-year contract to use the software. Very expensive. Now after doing more research, found many other affiliate software apps that are much more affordable, and provide much better returns. Now still having to pay over $300 per month to finish out the contract. Company has no exit policy. Be very conscious before signing up with Refersion. Customer service is poor.
We appreciate you taking the time to write this feedback, and we are sorry that you feel this way. We do offer a number of month-to-month options in an effort to accommodate business in various stages of affiliate growth and management, but it looks like your platform requirements were best matched with features exclusive to our contracted plan. With that being said, I am glad we had an opportunity to connect directly and resolve your concerns. If there is anything else we can do to help, please let us know. Thank you!
June 26, 2023
Updated to 5 stars. Customer service very graciously amended our plan. Thank you! Be careful. They sign you on to a one year agreement that automatically renews, and will charge you for the rest of the year if you don't want to continue using their platform. A very disappointing experience, you'd think that after years of being a customer they'd let us move on without trying to squeeze our small business for more money.
Hello and thank you for your feedback. We are sorry to hear that you feel this way. We have certainly appreciated your partnership and would not want this to be your lasting impression of our service. While we do have a number of month-to-month plans available, you were on a plan with a contracted term. With that being said, we always want to create a positive experience for our partners and we’re glad we were able to resolve this. We wish you the best moving forward and if there's anything further we can do, please let us know.
May 23, 2023
We're just getting started with Refersion but, so far have had a great onboarding experience looking forward to seeing how the app can help grow our affiliate strategy!
May 17, 2023
Great customer service. Eugene was great and very supportive! It's nice to see some people go the extra mile.
May 9, 2023
GReat service !!!! love how quick and simple all info is given I highly recommended to all shopify users Janice
May 9, 2023
Disappointing Experience - No Onboarding, No Help I rarely write reviews, but my experience with Refersion Affiliate Marketing has been so disappointing that I feel compelled to share it with others. It is essential for potential users to understand what they're signing up for before they invest time and resources into this platform. From the start, the onboarding process was nonexistent. I was eager to dive into Refersion and set up my affiliate marketing program, but it seemed like the company simply didn't care. There were no welcome emails, guides, or tutorials to help me get started. I was left to navigate the platform on my own, which was incredibly frustrating and time-consuming. When I reached out to their customer support for assistance, I was met with radio silence. The lack of response was astounding, considering how important customer service should be for a company in this industry. I tried reaching out multiple times through different channels, but the result was always the same: no help. The absence of any form of guidance or support made it nearly impossible to effectively set up and manage my affiliate marketing program. I spent countless hours researching and trying to figure things out on my own, but it was clear that Refersion was not designed to be user-friendly. Overall, my experience with Refersion Affiliate Marketing has been incredibly disheartening. Their lack of onboarding and customer support has left me feeling unsupported, and I can't recommend this platform to anyone looking for a seamless, efficient affiliate marketing solution. Save yourself the time, frustration, and resources by looking elsewhere.
Thank you so much for taking the time to write this review, and we are sorry that you had this experience! As you can tell by the other Shopify reviews, this is not common among our customers. We have tried to connect with you several times to get more information as we’re having a difficult time finding any correspondence from you or your team asking for help - we have verification that you accepted our collaborator request, and the confirmation that our team had successfully integrated your store. Could you please forward your help requests or take screen captures? We take all of our customer experiences very seriously and would like to investigate this thoroughly. Refersion provides low-cost, self-service plans to accommodate budding affiliate programs. These plans provide extensive training and support materials, weekly live Q&A sessions and email support. We also have a regular email cadence that is sent to all clients after they sign-up to make sure they have educational resources along the way. While we don’t expect to change your mind, we appreciate your giving Refersion a try, and would very much appreciate the opportunity to discuss in more detail should you be open to that.
May 6, 2023
I recently had a technical issue regarding the priority between discount codes and referral links. I reached out to the customer support team and I have to say that I was impressed by how quickly and easily the problem was solved. Janice was particularly helpful in providing me with a clear explanation of how the system works and what I needed to do to get the best deal. Thanks to her, I was able to complete my purchase with confidence and ease. Overall, I am very satisfied with the level of customer service I received and I would highly recommend this company to others. Thank you again to Janice and the rest of the team for their excellent support!
April 26, 2023
Great and super fast integration with our Shopify store! Jon even did a quick test order to double check the integration was working properly and was super helpful with any questions we had!
April 21, 2023
So far so good and Janice was super helpful getting me set up. Looking forward to using and seeing what it can do for my business.
April 14, 2023
Refersion is a great tool that makes the affiliate process incredibly streamlined. Additionally, their support is exceptional, and Olivier specifically has been a huge help. Would definitely recommend this app!
April 4, 2023
Narciso was great. Very helpful and respectful loved his customer service. Will highly recommend the app.
March 31, 2023
Great experience with Refersion over the few years we have used it. Customer service is always quick to respond as well. Shout out to John for being super helpful and responsive!
March 29, 2023
I am really happy thus far, the support team has been great! Narciso has been so helpful and very proactive.
March 28, 2023
John was super helpful with helping me make changes to auto approved conversions. He was patient and made sure all of my needs were met!
March 24, 2023
We recently made the migration to Refersion and their support has been fantastic along the way. There were several features we were missing or unable to find. Andre from Refersion has been providing us with outstanding support throughout our onboarding process. Thank you, Andre!