Releasit COD Form & Upsells

Hola, Soy Mehmed, Tech Support App Lead de Releasit. Lamento muchísimo la situación que describes. Entiendo perfectamente la frustración y el enojo que genera perder 300 euros en publicidad porque la aplicación falló y no se registraron las ventas. Cuando se invierte dinero en campañas, cualquier interrupción tiene un impacto directo y muy doloroso en el negocio. El fallo que ocurrió ya ha sido corregido y la app se encuentra estable. Aun así, sé que eso no compensa automáticamente el impacto que tuvo en tu inversión publicitaria, y por eso quiero que revisemos tu caso de forma individual. En cuanto a la compensación, te pido por favor que nos contactes directamente por el chat dentro de la app o al correo para poder analizar tu caso en detalle y ver qué podemos hacer. Cada situación es distinta y queremos evaluarla correctamente antes de darte una respuesta definitiva. Entiendo que estés considerando otras opciones, pero nos gustaría tener la oportunidad de revisar tu caso y ayudarte. Tomamos muy en serio tanto la estabilidad de la app como la confianza de nuestros clientes. Siento sinceramente lo ocurrido. Mehmed, Tech Support App Lead

Hi there, I am Mehmed, Tech Support App Lead for Releasit. I’m truly sorry to hear about your experience. A 500 error is a server-side issue, and we completely understand how frustrating and concerning it is — especially when it directly impacts your revenue and COD orders. Reliability is essential for checkout flows, and we take situations like this very seriously. Our team treats any 500 error as a high-priority incident and investigates it immediately to restore full functionality as quickly as possible. That said, even a short disruption can result in lost orders, and we sincerely apologize for the impact this had on your store. We would really appreciate the opportunity to review your specific case in detail to determine exactly what happened and ensure everything is now working correctly. Please reach out to us directly at our chat widget inside the application, and we will prioritize your case right away. Thank you for bringing this to our attention — your feedback helps us strengthen the app and prevent similar issues in the future.

Hi there, I am Mehmed, Tech Support App Lead for Releasit. We’re truly sorry for the disruption you experienced — we completely understand how critical checkout stability is for your store, and we know how stressful it must have been to face order interruptions. The issue you encountered was caused by an unexpected technical incident, and our engineering team treated it with the highest priority to restore service as quickly as possible. We know that “as quickly as possible” still doesn’t make up for the impact on your business, and for that, we sincerely apologize. Stability and reliability are extremely important to us, and we’ve since taken additional measures to prevent this from happening again. We would really appreciate the opportunity to speak with you directly and review your store to ensure everything is now running smoothly. Please reach out to us through our chat widget so we can assist you personally. Thank you for your feedback — it truly helps us improve.

Bom dia, Sou Mehmed, Tech Support App Lead da Releasit. Lamento sinceramente pela sua experiência no dia 23. Sabemos que ficar o dia todo com a aplicação fora do ar, sem conseguir um retorno claro sobre o que estava acontecendo, é extremamente frustrante, especialmente em um dia tão importante para vendas. O problema técnico já foi identificado e corrigido, e a aplicação está estável. Mesmo assim, reconhecemos que a comunicação durante o incidente poderia ter sido melhor, e peço desculpas se você se sentiu sem suporte naquele momento. Entendemos sua decisão, mas se estiver disposto, gostaríamos da oportunidade de revisar seu caso e garantir que tudo esteja funcionando corretamente na sua loja. Pode nos contatar pelo chat dentro do app ou pelo e-mail [support email]. Sentimos muito pelo transtorno causado. Mehmed, Tech Support App Lead

Hi there, I am Mehmed, Tech Support App Lead for Releasit. We’re sorry to see that your experience did not meet expectations. We truly wish we had more details about what went wrong so we could address it properly. Our goal is to provide a stable app and responsive support for every merchant. If you experienced any issue at all, we would really appreciate the opportunity to review it and assist you directly. Please feel free to contact us through the in app chat or at support email, and we will prioritize your case. We’re here to help and would be glad to make things right. Mehmed, Tech Support App Lead

Hola, Soy Mehmed, Tech Support App Lead de Releasit. Lamento mucho que la app esté colgada y que en este momento no esté aceptando pedidos. Entiendo perfectamente lo urgente que es esta situación, especialmente si tus clientes no pueden completar sus compras. Por favor contáctanos directamente a través del chat en vivo dentro de la app o por correo para que podamos priorizar tu caso de inmediato. Nuestro equipo puede revisar la configuración y la conexión de tu tienda y ayudarte a solucionarlo lo antes posible. Tomamos este tipo de situaciones con mucha seriedad y estamos aquí para ayudarte a restablecer el funcionamiento normal cuanto antes. Mehmed, Tech Support App Lead