All reviews

Rating Breakdown

  • 5
    98% (5,467 ratings)
  • 4
    1% (67 ratings)
  • 3
    0% (4 ratings)
  • 2
    0% (4 ratings)
  • 1
    0% (24 ratings)
Review RSS Feed Review RSS Feed

1 / 5 Share

April 14, 2025

We were initially using the Releasit COD Form app on our store, but recently encountered a serious technical issue where customers could not complete orders—the form would just keep loading and never redirect to the confirmation page. After days of declined orders, we identified that the issue was coming from the Releasit app. When we contacted their support, instead of fixing the problem, they told us we must include an email field in the form for it to work—something that was never required before. We explained that other apps, , work perfectly fine without forcing this. Still, no proper solution was provided, so we decided to switch to another alternative However, what happened next was shocking. As soon as we moved away from Releasit, we started receiving fake and bot orders on our store—clearly targeted, and likely not a coincidence. It seems like a form of retaliation or unethical behavior from their side, which is completely unacceptable. If you're considering using Releasit, be careful. Based on our experience, not only is the support unhelpful, but switching away from their app might expose your store to spam or malicious activity. We strongly recommend going with a more reliable and ethical alternative

Using app

5 months

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for sharing your experience. I'm truly sorry to hear that you faced these issues, and I want to personally address them. At Releasit, we work tirelessly every day to provide reliable solutions and responsive support to thousands of merchants. I'm sorry that in your case, things didn’t go as expected. Regarding the issue you encountered: we understand how frustrating it must have been. Our team recommended including the email field because recent platform changes and app updates have made it essential for proper form submission and order processing. We’re actively working on improving compatibility and reducing friction in these transitions, and your feedback helps us do better. As for the allegations of fake or bot orders after uninstalling our app, we want to be absolutely clear: we strongly refute any suggestion of malicious intent or retaliation. Releasit has never and will never engage in unethical practices. We take this kind of accusation very seriously, and we’re happy to cooperate in any investigation to clear up the matter. We’d still be more than willing to work with you to resolve any technical issues you experienced. Our goal is to support your store's success, not hinder it. If you’re open to reconnecting, we’d appreciate the opportunity to make things right. Kind regards, Carlos Villanueva Releasit General Manager

1 / 5 Share

Feb. 9, 2025

didnt use the app they still charged

Using app

2 minutes

Total reviews

2

Average rating

1.0

1 / 5 Share

Feb. 2, 2025

Its a problematic app. After using the app, whihin an week facebook pixel will show error and subsequently facebook ads campaign will stopped working. The reason being "Content ID" is not being captured by this app and so error in Facebook pixel will come. I have installed this app in my multiple shopify store and all store got affected because of this app.

Store

Airtex

Using app

13 days

Total reviews

2

Average rating

3.0

1 / 5 Share

Jan. 25, 2025

PESIMA APP. SIMPLEMENTE NO FUNCIONA.

Using app

3 months

Total reviews

1

Average rating

1.0

1 / 5 Share

Jan. 21, 2025

this app is not good! i have an order that their supposed to be processing since 16 January and its the 21st of January.... and i am not the type of person to be writing reviews..

Using app

5 days

Total reviews

5

Average rating

4.2

1 / 5 Share

Jan. 14, 2025

Not a good app. limited usability.. interfered with homepage with no option to manage

Using app

8 minutes

Total reviews

3

Average rating

3.7

1 / 5 Share

Jan. 12, 2025

disaster bad support team

Using app

9 months

Total reviews

1

Average rating

1.0

1 / 5 Share

Dec. 13, 2024

Avoid using this app , bad service

Using app

4 months

Total reviews

1

Average rating

1.0

1 / 5 Share

Dec. 9, 2024

VERY PATHETIC APP! One day it will work and all of a sudden there will be a glitch which the team will deny abruptly instead of helping. Most of their reviews are bought and it cannot be trusted. Everyday I am having some other big glitch with this app.

Using app

5 months

Total reviews

1

Average rating

1.0

1 / 5 Share

Nov. 18, 2024

Very Bad

Using app

2 days

Total reviews

1

Average rating

1.0

1 / 5 Share

Nov. 3, 2024

There support is very bad, they never help ! like a robot, but the app is good

Store

KESHIAS

Using app

10 months

Total reviews

1

Average rating

1.0

1 / 5 Share

Oct. 30, 2024

Avoid using this app, I tried to add the pixel function and now My meta ads library is messed app. I lost time and money for this app.

Using app

36 minutes

Total reviews

2

Average rating

3.0

1 / 5 Share

Aug. 23, 2024

some times this app have a issue like pincode incorrect or buy button still loading. I got this issues 2 times in this year. I lost thousands of orders because of this issues.

Using app

6 months

Total reviews

2

Average rating

3.0

1 / 5 Share

Aug. 16, 2024

it sucks it is not tracking my orders aonly

Using app

--

Total reviews

1

Average rating

1.0

1 / 5 Share

Aug. 2, 2024

I recently had a very disappointing experience with the customer service at Releasit Cod From. I contacted their support team to resolve an issue with my recent purchase, and the representative I spoke with was extremely unprofessional and unhelpful. First, the representative seemed uninterested in my problem and responded in a very rude manner. They interrupted me multiple times while I was explaining the situation and gave curt, dismissive answers. It was evident that they lacked basic customer service skills and did not have the patience or willingness to assist me properly. Additionally, the representative failed to provide any useful information or solutions. When I asked for further assistance, they became increasingly agitated and uncooperative, making the entire interaction very frustrating and stressful. I felt completely disregarded and disrespected as a customer. Overall, this experience has left me with a very negative impression of Releasit Cod From's customer service. I hope they take steps to improve their training and ensure that their representatives treat customers with the respect and professionalism they deserve. I am very disappointed and unlikely to return to this company in the future.

Using app

4 days

Total reviews

1

Average rating

1.0

1 / 5 Share

July 28, 2024

I have uninstalled the app since 2 months . Money is being deducted from me.

Using app

About 2 months

Total reviews

1

Average rating

1.0

1 / 5 Share

July 15, 2024

pas facile à configurer

Using app

3 days

Total reviews

1

Average rating

1.0

1 / 5 Share

July 14, 2024

3rd class application 3rd class customer support dont buy premium version Releasit COD Form

Using app

20 days

Total reviews

1

Average rating

1.0

1 / 5 Share

July 13, 2024

If there would have been a 0 star rating would have done it. Simon from their team was talking rudely when I asked them to fix a problem, also everytime they were not able to fix the issue in their constantly buggy app they said ..."this is from shopify and we cant do anything". Every now and then there is a bug in their COD form, which they thensleves are not able to resolve

Using app

9 months

Total reviews

3

Average rating

1.0

1 / 5 Share

July 10, 2024

The app and its support were very good in the initial days but now they have hired some very bad support staff. There are some bugs in the app's OTP verification system, someone was able to bypass it and was placing 50+ OTP-verified orders each day on our store every time with a unique mobile number.. I reported this to support but the support person did not even acknowledge the issue...I asked to get this checked by a tech person and he did not even try to understand the problem by creating any test order... Overall this was a very bad experience and I have lost trust in the app's functioning.. I have now decided to end my 3 years relationship with them.

Using app

Almost 2 years

Total reviews

1

Average rating

1.0

Developer Reply

Dear Urban Storie INDIA, Thank you for sharing your feedback. We deeply regret to hear about your recent experience with our support and the issues you've encountered with the OTP verification system. Firstly, we want to apologize for the oversight and any inconvenience this has caused you. Your concerns are important to us, and we understand how frustrating this situation must be. We are committed to resolving any issues and ensuring our app functions seamlessly for all our users. Our team puts in a tremendous amount of effort to provide a reliable service, and it's disheartening to hear that we fell short in your case. We have many users who benefit from our app daily, and we strive to maintain the highest standards of support and functionality. We appreciate your long-term relationship with us and the trust you've placed in our app over the years. We would love the opportunity to make things right and restore your faith in our service. Please let us know if there is anything specific you need assistance with, and we will prioritize addressing your concerns immediately. While we understand your frustration, we kindly ask that you consider the overall performance and support we have provided over the years before leaving a final review. Your feedback is valuable, and we hope to continue supporting your business effectively. (1 star is not deserved, 100%). Please revise your review. Thank you for your understanding and patience. If you have any further questions or need additional support, please do not hesitate to reach out to us.