Releasit COD Form & Upsells

Hola, Mi nombre es Mehmed y soy el Líder de Soporte Técnico de Releasit. Quiero pedirte disculpas sinceramente por la experiencia que has tenido con la facturación y los cambios de plan de la aplicación. Entiendo completamente lo molesto y preocupante que puede ser, especialmente cuando afecta el rendimiento y las ventas de tu tienda. Lamento de verdad que esto te haya causado frustración o inconvenientes. También quiero agradecerte por compartir tus comentarios. Valoramos muchísimo la retroalimentación constructiva de nuestros comerciantes, ya que nos ayuda a mejorar constantemente y a ofrecer un servicio más claro y confiable. Tu experiencia es importante para nosotros y agradecemos que te hayas tomado el tiempo de hacérnoslo saber. Para aclarar lo ocurrido: cuando una tienda se cierra, todos los planes de la aplicación pasan automáticamente al plan gratuito. Este funcionamiento está diseñado para evitar que se cobren pagos mensuales después de la fecha de cierre de la tienda. La intención es proteger a los dueños para que no reciban cargos innecesarios en períodos en los que la tienda no está activa. Cuando la tienda vuelve a abrir, lo único que se necesita es reactivar el plan. Si el ciclo de facturación abarca un período más largo que el tiempo en que la tienda estuvo cerrada, el sistema retomará el conteo desde donde quedó, sin volver a cobrar por el mismo período. Simplemente reactivando el plan, todo seguirá funcionando con normalidad. Este comportamiento es intencional, pero lamento mucho si generó confusión o molestias. Intentamos comunicarnos contigo a través de nuestro portal de soporte, pero lamentablemente no recibimos respuesta. Siento si eso sumó más frustración a la situación. Estoy aquí para ayudarte en todo lo que necesites. Cuando estés listo, no dudes en contactarnos por correo electrónico o a través de nuestro sistema de chat para que podamos resolver cualquier duda o problema que aún tengas y dejar todo funcionando correctamente. Saludos cordiales, Mehmed Líder de Soporte Técnico Releasit

Hola My Store, Mi nombre es Mehmed y soy el Líder de Soporte Técnico en Releasit. Antes que nada, quiero pedirte disculpas sinceramente por la experiencia que has tenido con nosotros. Entiendo perfectamente lo frustrante que puede ser cuando las cosas no funcionan tan bien o tan claramente como todos desearíamos. Con respecto al soporte que ofrecemos, quiero que sepas que nuestro equipo siempre intenta dar lo mejor en cada situación. Sin embargo, en momentos de alta carga de trabajo, puede ocurrir que no logremos dar explicaciones tan detalladas como nos gustaría. Sabemos lo importantes que son las respuestas claras y completas, y siempre intentamos realizar un seguimiento con información adicional tan pronto como tenemos un poco más de disponibilidad. En cuanto al problema que mencionas, existen ciertas limitaciones técnicas que, lamentablemente, no podemos superar, ya que no dependen directamente de nosotros. Esto ocurre especialmente cuando se trata de integraciones con otras aplicaciones o software externos, donde tanto nuestro equipo como otros desarrolladores estamos sujetos a lo que técnicamente es posible. Creo que también enviamos un correo de seguimiento en tu caso, pero parece que no recibimos respuesta. Si ese mensaje no llegó correctamente, lamento mucho cualquier confusión o inconveniente que haya podido causar. Si hay algo más en lo que podamos ayudarte, no dudes en contactarnos en cualquier momento por correo electrónico o través de nuestro sistema de chat. Estaremos más que encantados de ayudarte. Una vez más, muchas gracias por tu feedback; lo valoramos enormemente. Saludos cordiales, Mehmed Líder de Soporte Técnico Releasit

Dear OK PRODUCT, My name is Mehmed, and I’m the Tech Support App Lead at Releasit. First of all, thank you so much for the feedback you shared with us — it is truly appreciated and highly valued. Regarding the pricing of our application plans, I completely understand your concerns. It’s true that our pricing may be slightly higher compared to some competitors. However, this reflects our commitment to continually improving the app with new features driven directly by merchant feedback, as well as offering 24/7 live chat support. In addition, we provide custom code modifications for your form whenever needed, tailored specifically to your store. We also run regular discount campaigns and collaborations throughout the year, offering excellent pricing options. If you would like to learn more about these discounts, please don’t hesitate to reach out. We will be more than happy to help you find a plan that fits your needs at a price that works for you. Once again, thank you for taking the time to share your thoughts. Feedback from our valued merchants is incredibly important to us, and it helps us continue improving our service. Kind regards, Mehmed Tech Support App Lead Releasit

Hola, Mi nombre es Mehmed y soy el Líder de Soporte Técnico de Releasit. Antes que nada, lamento mucho la situación que estás experimentando. Entiendo perfectamente lo frustrante que puede ser no poder acceder a la aplicación, especialmente cuando necesitas gestionarla en tu tienda. El mensaje “La página cod-form-app.releas.it ha rechazado la conexión” suele aparecer cuando hay un bloqueo temporal o una restricción en la conexión que impide que la aplicación cargue correctamente. Para poder ayudarte cuanto antes, ¿podrías confirmarme lo siguiente? Si estás accediendo desde el panel de Shopify o desde un enlace externo Si has intentado abrir la aplicación en otro navegador (Chrome, Firefox, Safari) Si estás utilizando una red diferente (por ejemplo, probar desde datos móviles en lugar de WiFi) Con esta información podremos identificar rápidamente qué está causando el bloqueo y darte la solución adecuada. Mientras tanto, te pido disculpas nuevamente por las molestias. Estamos aquí para ayudarte y con gusto lo resolveremos juntos. Quedo atento a tu respuesta. Saludos cordiales, Mehmed Líder de Soporte Técnico Releasit

Hello there, My name is Mehmed, and I’m the Tech Support App Lead at Releasit. I’m very sorry to hear that you were charged even though you believe you didn’t use the app. I completely understand how concerning and frustrating that can feel, and I want to help clarify this for you as clearly as possible. Our app follows Shopify’s billing system, which means charges are based on the plan being active — not on usage. If the app was still installed and the plan was active at any point during the billing cycle, Shopify will process the charge automatically on our behalf, even if the app wasn’t actively used. That said, I genuinely want to make sure everything is correct in your case. If you believe the charge was made in error, please feel free to contact us directly via email or chat with your store URL, and I will personally review your billing history to see what happened and what can be done to fix it. Once again, I’m very sorry for the inconvenience this caused you, and I appreciate you taking the time to let us know. Kind regards, Mehmed Tech Support App Lead Releasit

Hello there, My name is Mehmed, and I’m the Tech Support App Lead at Releasit. I’m very sorry to hear that your experience with our service has led you to feel this way. We never want any of our merchants to feel disappointed or let down, and I truly apologize if we failed to meet your expectations. Your feedback is important to us, even when it’s difficult to hear. It helps us understand where we need to improve, both in the app and in the support we provide. We always aim to offer fast, helpful, and human assistance, and I’m sorry if that was not reflected in your interactions with us. If you’re open to it, I would really appreciate the chance to understand what went wrong and see how we can make things right for you. Please feel free to reach out through email or our chat support — we will gladly assist you with anything you need. Thank you for taking the time to share your experience. It truly helps us improve. Kind regards, Mehmed Tech Support App Lead Releasit

Hello there, My name is Mehmed, and I’m the Tech Support App Lead at Releasit. I’m truly sorry to hear about the experience you’ve had. I completely understand how upsetting it can be when an app you rely on behaves inconsistently, and I’m sorry that this has caused you frustration on multiple occasions. You deserve a stable, reliable solution — and a support team that helps you feel heard and supported. I also want to sincerely apologize if at any point our team made you feel that your concerns were being dismissed. That is never our intention. We take every report seriously, and we genuinely try to investigate each case thoroughly so we can provide a clear explanation or a fix as quickly as possible. If we failed to communicate that properly, I’m truly sorry. Regarding the glitches you mentioned, I would really appreciate the opportunity to look into them in detail. Sudden issues can sometimes be caused by external changes or interactions with other apps, but regardless of the cause, our responsibility is to help you resolve them — not to deny them or leave you feeling unsupported. As for your comment about reviews, I want to assure you that all our reviews come from real merchants using our app. We do not buy or incentivize reviews of any kind. Still, I understand why you might feel this way when your experience has been so frustrating, and I’m sorry that we haven’t earned your trust. If you are willing, I would really like to take a closer look at the specific issues you’re facing so we can work on providing a stable solution. Please feel free to reach out through email or our chat support at any moment — I will personally make sure your concerns are handled with priority. Thank you for sharing your honest feedback. Although it’s difficult to hear, it is truly appreciated, and it helps us understand where we need to improve. Kind regards, Mehmed Tech Support App Lead Releasit

Hello there, My name is Mehmed, and I’m the Tech Support App Lead at Releasit. Thank you for sharing your honest feedback with us. I’m very sorry to hear that your experience with our support team has not been positive. I completely understand how frustrating it can be when the help you receive feels unhelpful or robotic, and that is definitely not the experience we want to provide. At the same time, I truly appreciate that you find the app itself good — but you absolutely deserve both a reliable application and a support team that genuinely helps when you need it. Your message is very important to us, and we are continuously working on improving the quality of our support. We want to make sure every interaction feels human, clear, and truly helpful. I apologize if we fell short of that in your case. If there is any specific issue you still need assistance with, please feel free to reach out through email or our chat system — I will personally make sure you receive the support you need. Thank you again for your feedback. It’s highly appreciated and helps us become better for all our valued merchants. Kind regards, Mehmed Tech Support App Lead Releasit

Dear Urban Storie INDIA, Thank you for sharing your feedback. We deeply regret to hear about your recent experience with our support and the issues you've encountered with the OTP verification system. Firstly, we want to apologize for the oversight and any inconvenience this has caused you. Your concerns are important to us, and we understand how frustrating this situation must be. We are committed to resolving any issues and ensuring our app functions seamlessly for all our users. Our team puts in a tremendous amount of effort to provide a reliable service, and it's disheartening to hear that we fell short in your case. We have many users who benefit from our app daily, and we strive to maintain the highest standards of support and functionality. We appreciate your long-term relationship with us and the trust you've placed in our app over the years. We would love the opportunity to make things right and restore your faith in our service. Please let us know if there is anything specific you need assistance with, and we will prioritize addressing your concerns immediately. While we understand your frustration, we kindly ask that you consider the overall performance and support we have provided over the years before leaving a final review. Your feedback is valuable, and we hope to continue supporting your business effectively. (1 star is not deserved, 100%). Please revise your review. Thank you for your understanding and patience. If you have any further questions or need additional support, please do not hesitate to reach out to us.

Hello there, My name is Mehmed, and I’m the Tech Support App Lead at Releasit. First of all, I am truly sorry that this situation occurred. I understand how frustrating sudden changes can be, especially when they have a significant impact on your store’s performance and total sales. In this particular case, an update outside the scope of our application unexpectedly affected how the app functioned. As soon as we became aware of the issue, we made the necessary adjustments on our end to adapt to those external changes, and fortunately we were able to resolve it within a matter of hours. However, even a few hours of downtime can have a serious effect on stores and their revenue, and I completely understand why this caused frustration. Please know that our priority is always to react as quickly as possible to minimize any negative impact on our merchants. Once again, thank you very much for your feedback — it is sincerely appreciated. If there is anything else we can assist you with, please don’t hesitate to let us know. We will be more than happy to help in any way we can. Kind regards, Mehmed

Hello there, My name is Mehmed, and I’m the Tech Support App Lead at Releasit. First of all, I want to sincerely apologize for the experience you’ve had with our support and with the app itself. I understand how disappointing and frustrating it must feel to encounter repeated issues, especially after investing both time and money into a solution you expect to work reliably. I am truly sorry that we have not met your expectations. What you described is definitely not the experience we want any of our merchants to go through, and I fully understand why you would feel upset. Your feedback is extremely important for us, and I genuinely appreciate you taking the time to share it, even if the experience was negative — it helps us understand where we need to improve. If possible, I would like to take a closer look at the specific issues you faced so we can address them properly and ensure they don’t happen again. Our goal is always to resolve problems as quickly as possible and to offer clear, helpful support at every step. Whenever you’re ready, please reach out through email or our chat support system, and I will personally make sure your case is reviewed thoroughly and handled with priority. Once again, I’m very sorry for the frustration this has caused you, and I truly appreciate your honesty. We are here to help, and we are committed to improving your experience. Kind regards, Mehmed Tech Support App Lead Releasit