Peek! ‑ Better Replay & Survey
Boost sales, SEO with a heatmap & google analytics alternative
Rating
4.7
feedback
2,772
chart
#70
All reviews
Rating Breakdown
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March 19, 2025
I just installed Peek! – Better Replay & Survey on my Shopify store, and honestly, I’m blown away by the accuracy of the data and the quality of the session recordings.
March 18, 2025
March 14, 2025
March 13, 2025
March 4, 2025
I can't watch any replays since some weeks ago, I opened converation 2 times with a bot that told me that the DevTeam will get in contact an solve the problem but I am still paying for all the views and not watching them. The cherry on top is that I can only see my own webviews when I have them deactivated (and they also charge me for those). As an additional downside, when the customer changes between pages, it doesn't record them properly and it keeps doing strange things on the first page as if the uer was there scrolling.
Hi there, We sincerely apologize for the inconvenience! We've issued a refund for the last month, and our team is actively working on resolving the issue. We truly appreciate your patience and understanding. It should be fixed very soon.
Feb. 11, 2025
The anonymous insight into page interactions and flows has been helping us choose and prioritize product and web updates.
Feb. 1, 2025
Jan. 27, 2025
Jan. 26, 2025
Be carefull this is a cost-trap if you don't take care. It's only a free 7 days trial and after they can charge you up to $999,00 a month depenting on the usage! To use or test it you have to willing in to this directly after installation! Would not recommend to install or test this.
Hi! Thank you for your feedback! To clarify, the 7-day free trial and pricing details are required by Shopify to be displayed during installation. This ensures transparency about potential charges. Our support team is here to assist if you have any questions. If you were charged unfairly, you can always reach out :)
Jan. 20, 2025
Love this app with great features and the customer service is really good too.
Jan. 16, 2025
Estoy recién conociendo la APP y de momento solo puedo decir que es increible
Jan. 7, 2025
This software has malicious deductions. I originally chose a package of $29/month, but I was charged $249 in one month. The relevant page does not explain how these extra fees are deducted, nor how the excess is deducted, and the money is deducted privately. After I asked about the situation, they just said they didn't know and were willing to refund the points for future use. After this, who would dare to use this plugin? I asked for a refund for the extra fees, but the customer service no longer responded. The latest reply said that the fees have been refunded, but after checking, only $29 was refunded, and the $249 was not refunded at all. They only made false comments to cover up their mistakes!
Hi there, we have already issued you app credits for $249 which can be used toward future app payments. We are also waiting to hear back from Shopify support regarding the status of your refund. As soon as we have an update we will reach out to you. Thanks for your patience. Here's a screenshot confirming the app credits: https://share.zight.com/xQukA4ly