Peek! ‑ Better Replay & Survey
Boost sales, SEO with a heatmap & google analytics alternative
Rating
4.7
feedback
2,772
chart
#73
All reviews
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Jan. 6, 2025
After using it, not only did they deduct the monthly fee, but they also maliciously deducted ten times the monthly fee and refused to process the refund, and kept delaying it. It is highly not recommended!
This is fraudulent review. This store was never charged. This review will be reported to Shopify.
Jan. 6, 2025
Rubbish software!!! It maliciously deducts money randomly. After applying for the fee, it has been refusing to process the refund on the grounds that Shopify has not processed it. It is not recommended to use this app! !
This is fraudulent review. This store was never charged. This review will be reported to Shopify.
Jan. 3, 2025
I didn't even activate the plan, but was automatically charged $39 per month. This is a robber plugin!!
You have been paying for this app since Dec 17, 2023. If you need a refund reach out to us via live chat.
Dec. 21, 2024
Dec. 13, 2024
They changed the interface and now you have to accept the paid plan to be able to installed it. Even if it is written FREE at the shopify store. After they say you can change on the app. But you are still obbliged to agree on the paid plan otherwise you cannot access the platform. Be aware if you are installing it. For me it is just an scammy act and they call it marketing. I hope this commentary changes something because I don't think it is a good approuch to customers. Please just be transparent at first on Shopify App Store. I am still waiting for my refund that they say they cannot find it.
Thank you for sharing your feedback, and we apologize for any confusion. Shopify requires users to agree to potential charges when switching between plans, but this doesn’t mean you’ll be charged while on the free plan. We understand how this might be misinterpreted and will work to make this clearer moving forward. As for your refund, it has been processed, and we’ve communicated this to you. If there’s any further issue or if you need additional assistance, please don’t hesitate to reach out. We value your input and are committed to improving the experience for all our users.
Dec. 11, 2024
Dec. 2, 2024
It was great, help me to see how my customer see everything in order to improve my store